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Trade Floor Desktop Support Jobs (NOW HIRING)

MDMS Recruiting

End User Support Engineer

Manhattan, NY · On-site

Must have experience supporting a trade floor. We are seeking a highly skilled and technically ... Provide technical support for desktops, mobile devices, remote endpoints, printers, and third-party ...

PinnaclePartners

Tier I & II Desktop Support

Spencer, IN · On-site

$20 - $25/hr

Tier I & II Desktop Support Location: Spencer, IN Pay: Up to $25/hr Contract Pinnacle Partners is ... Experience with a hardware refresh project is a plus Experience supporting a manufacturing floor ...

Workhorse

Desktop Support Engineer

Union City, IN · On-site

$65K - $75K/yr

This role is critical to keeping plant floor systems, office IT, and production-adjacent technology ... Provide Level 1/2 support for desktops, laptops, printers, scanners, mobile devices, and other IT ...

New

Workhorse

Desktop Support Engineer

Union City, IN · On-site

$65K - $75K/yr

This role is critical to keeping plant floor systems, office IT, and production-adjacent technology ... Provide Level 1/2 support for desktops, laptops, printers, scanners, mobile devices, and other IT ...

New

Forhyre

Onsite Desktop Support Engineer

Plano, TX · On-site

... on floors and carrying out physical verification activities * Replacement of consumables for ... Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Forhyre

OH · On-site

... on floors and carrying out physical verification activities * Replacement of consumables for ... Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Forhyre

Onsite Desktop Support Engineer

Sunnyvale, CA · On-site

... on floors and carrying out physical verification activities * Replacement of consumables for ... Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Forhyre

Onsite Desktop Support Engineer

Dallas, TX · On-site

... on floors and carrying out physical verification activities * Replacement of consumables for ... Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Forhyre

Onsite Desktop Support Engineer

Dallas, TX · On-site

... on floors and carrying out physical verification activities * Replacement of consumables for ... Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ

... on floors and carrying out physical verification activities * Replacement of consumables for ... Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Forhyre

Onsite Desktop Support Engineer

Charlotte, NC · On-site

... on floors and carrying out physical verification activities * Replacement of consumables for ... Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

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Trade Floor Desktop Support information

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How much do trade floor desktop support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for trade floor desktop support in the United States is $16.34, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a trade floor desktop support specialist?

Trade Floor Desktop Support specialists are IT professionals who provide technical assistance to traders and other staff working on a financial trading floor. They are responsible for ensuring that trading systems, desktop computers, and specialized financial software run smoothly and efficiently. Their work involves troubleshooting hardware and software issues, maintaining network connectivity, and responding quickly to any technology problems that could impact trading operations. These specialists play a crucial role in minimizing downtime and supporting the fast-paced, high-pressure trading environment.

What are the key skills and qualifications needed to thrive as a trade floor desktop support specialist?

To excel as a Trade Floor Desktop Support specialist, you need expertise in troubleshooting hardware/software issues, strong knowledge of financial trading platforms, and typically a degree in IT or related field. Familiarity with market data applications, Bloomberg terminals, Windows/UNIX operating systems, and ITIL or similar certifications is highly valued. Outstanding communication, the ability to perform under pressure, and strong problem-solving skills set top candidates apart. These capabilities are crucial for minimizing downtime and ensuring seamless trading operations in high-stakes environments.

What are some common challenges faced by trade floor desktop support professionals, and how can they be managed?

Trade Floor Desktop Support professionals often encounter high-pressure situations where rapid troubleshooting is essential, as trading activities depend heavily on system uptime. Frequent challenges include managing multiple urgent requests from traders, resolving hardware or software issues quickly, and supporting proprietary trading applications. To manage these challenges effectively, strong communication skills, the ability to prioritize tasks, and in-depth knowledge of trading systems are crucial. Building positive relationships with trading staff and staying up to date with the latest technologies also contribute to success in this fast-paced environment.

What is the difference between Trade Floor Desktop Support vs Trading Desk Support?

AspectTrade Floor Desktop SupportTrading Desk Support
CredentialsIT certifications, such as CompTIA, Microsoft, or CiscoIT certifications, plus industry-specific licenses or certifications
Work EnvironmentFinancial trading floors, offices, data centersTrading floors, financial institutions, brokerage firms
Employer & IndustryInvestment banks, trading firms, financial servicesInvestment banks, hedge funds, asset management firms
Common Search & ComparisonYesYes

Trade Floor Desktop Support and Trading Desk Support roles both involve technical support within financial environments. While Trade Floor Desktop Support focuses on maintaining desktop systems and hardware for traders, Trading Desk Support may include broader support for trading platforms and software. Both require strong IT skills and industry knowledge, but their specific responsibilities and environments differ slightly.

More about Trade Floor Desktop Support jobs

What cities are hiring for Trade Floor Desktop Support jobs?

Cities with the most Trade Floor Desktop Support job openings:

What states have the most Trade Floor Desktop Support jobs?

States with the most job openings for Trade Floor Desktop Support jobs include:

What job categories do people searching Trade Floor Desktop Support jobs look for?

The top searched job categories for Trade Floor Desktop Support jobs are:

Trade Floor Desktop Support jobs near you
Infographic showing various Trade Floor Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,984 per year, or $16.3 per hour.

End User Support Engineer

MDMS Recruiting

Manhattan, NY • On-site

Other

Re-posted 12 days ago

Job description

Contract to hire role onsite (5 days a week) in NYC. Must have experience supporting a trade floor.
We are seeking a highly skilled and technically adept End User Support Engineer to deliver exceptional support to our employees, including white glove, trade floor, and VIP services. The ideal candidate will possess excellent oral and written communication skills, strong analytical abilities, and effective problem-solving capabilities. A strong customer service orientation with a focus on user satisfaction is essential.
Responsibilities:
  • Provide 1st to 3rd level End User Support for all internal employees, both in-office and remotely by effectively monitoring and managing incoming workload to the Global EUS team through various channels, including portal, email, in-person, chat, and hotline contacts.
  • Foster effective relationships within the team and across the business.
  • Contribute to weekly management reports.
  • Document solutions in a centralized knowledge base.
  • Ensure all equipment complies with IT security policies.
  • Follow the global Onboarding/Offboarding process for any joiner, leaver, or transfer requests.
  • Maintain IT standards and policies, including software deployment of licensed applications.
  • Execute approved IT projects to enhance the capacity, performance, availability, and security of IT Infrastructure.
  • Install and configure desktop and mobile equipment.
  • Maintain accurate Inventory Management records.
  • Support and maintain the disaster recovery environment, including appropriate testing.
  • Provide on-call support on a rotational basis during the week and weekends.
  • Travel to other offices to assist with projects as needed.
  • Serve as the primary point of contact for day-to-day IT and Infrastructure support.
  • Prioritize and escalate Incidents/Requests to ensure resolution within SLA.
  • Perform proactive maintenance and break/fix of the IT estate, including the desktop environment.
  • Provide technical support for desktops, mobile devices, remote endpoints, printers, and third-party applications.
  • Offer first line support to the firm with effective monitoring and handling of incoming workload to the Global EUS team via portal, email, in person, chat or hotline contacts.
  • Offer timely feedback and manage user expectations during issue resolution.
Key Technologies Supported
  • Active Directory and Exchange management.
  • Zoom Meetings and telephony support.
  • Citrix Workspace and VDA administration.
  • DUO Authentication services.
  • Microsoft Office 365 management.
  • Microsoft Windows 11 support.
  • Mobile Device Management (Intune) for iOS and Android.
  • Networking and server relationship management.
  • Reuters, Bloomberg, and other market data application support.
  • SCCM deployment and packaging.
  • Artificial Intelligence tools, with a focus on Copilot.
Knowledge and Experience
  • Basic experience with Windows Server and related services, including Active Directory, Group Policy, DHCP, DNS, and IIS.
  • Strong knowledge of Windows OS, particularly Windows 11.
  • Experience in a Service Desk environment, providing remote and onsite support, and managing tickets via an Incident Management tool.
  • Experience in the financial sector with exposure to infrastructure technologies such as servers and networks.
  • A good understanding of financial markets is a plus.
  • Knowledge of AV equipment and ITIL processes, including Problem, Incident, and Change Management.
  • A minimum of 35 years in 1st and 2nd level support experience in a financial services industry.
  • Highly technical, with the ability to work independently to identify root causes of issues.
  • Over 4 years of IT support experience in the financial services industry.
  • Knowledge of PowerShell is a plus.
  • Previous experience in a managed service environment with strict SLAs.

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