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Track Trace Representative Jobs (NOW HIRING)

Par Logistics

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Customer Service Representative (Track & Trace) - Full-Time

South Barrington, IL · On-site

$40K/yr

As a Customer Service Representative (Track & Trace), you'll monitor shipments from pickup through delivery, provide proactive updates, communicate with carriers and drivers, and help resolve issues ...

U.S. Dynamics Corporation

Shipping Clerk

Amityville, NY · On-site

$20 - $30/hr

... representatives, service providers and other involved in the shipment process. · Track, trace and update the status of outgoing shipments to ensure timely and accurate delivery. · Prepare and ...

Par Logistics

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National Account Sales Representative

South Barrington, IL · On-site

$65K - $120K/yr (+ commission)

... our track & trace representatives to execute high level customer service · Use knowledge & experience to grow your existing customer base In this role, you will push more business within your ...

A.P. Møller - Maersk A/S

Operations Support

Hanover, MD · On-site

$21 - $23.50/hr

They track, trace, enter, and update shipments. Essential Functions: * Answer incoming calls and provide excellent customer service to all callers * Monitor and respond to customer inquiries received ...

A.P. Møller - Maersk A/S

Operations Support

Hanover, MD · On-site

$21 - $23.50/hr

They track, trace, enter, and update shipments. Essential Functions: * Answer incoming calls and provide excellent customer service to all callers * Monitor and respond to customer inquiries received ...

A.P. Møller - Maersk A/S

Operations Support

Hanover, MD · On-site

$21 - $23.50/hr

They track, trace, enter, and update shipments. Essential Functions: * Answer incoming calls and provide excellent customer service to all callers * Monitor and respond to customer inquiries received ...

Maersk Company Limited

Operations Support

Hanover, MD · On-site

$21 - $23.50/hr

They track, trace, enter, and update shipments. Essential Functions: * Answer incoming calls and provide excellent customer service to all callers * Monitor and respond to customer inquiries received ...

Maersk

Customer Service Representative

South Gate, CA · On-site

$21 - $22/hr

The Customer Service Representative is responsible for providing customer service to all callers ... Track, trace, enter and update shipments * Assist and support Pilot stations and cartage agents

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Track Trace Representative information

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$24.5K

$44.2K

$77K

How much do track trace representative jobs pay per year?

As of Sep 10, 2026, the average yearly pay for track trace representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a track trace representative?

A Track Trace Representative is a professional in the logistics or transportation industry responsible for monitoring and updating the status of shipments throughout their journey. They communicate with carriers, drivers, and customers to ensure accurate and timely information about the location and estimated arrival times of goods. Their role is crucial for resolving delivery issues, providing updates, and ensuring customer satisfaction. Track Trace Representatives often use specialized software and tracking systems to manage and report shipment progress.

What are the key skills and qualifications needed to thrive as a track trace representative?

To thrive as a Track Trace Representative, you need strong organizational skills, attention to detail, and experience in logistics or supply chain management, often supported by a high school diploma or equivalent. Familiarity with transportation management systems (TMS), shipment tracking software, and Microsoft Office Suite is typically required. Excellent communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These skills ensure accurate shipment tracking, timely issue resolution, and high customer satisfaction in a fast-paced logistics environment.

What are the main challenges a track trace representative faces when managing shipment updates and communications?

Track Trace Representatives often encounter challenges such as coordinating with multiple carriers, handling unexpected shipment delays, and ensuring accurate, timely updates to clients. The role requires strong attention to detail and proactive communication to resolve issues and maintain customer satisfaction. Representatives frequently use logistics software to track shipments and must collaborate closely with dispatchers, customer service teams, and external partners to resolve discrepancies or urgent delivery concerns.

What is the difference between Track Trace Representative vs Customer Service Representative?

AspectTrack Trace RepresentativeCustomer Service Representative
CredentialsBasic certifications, industry-specific trainingBasic certifications, communication skills training
Work EnvironmentLogistics, shipping, and delivery settingsCall centers, retail, service industries
Employer & IndustryLogistics companies, courier servicesVarious sectors including retail, telecom, banking
Search & Comparison IntentTracking, shipment updates, logistics rolesCustomer support, client communication roles

The main difference is that a Track Trace Representative focuses on tracking shipments and logistics, while a Customer Service Representative handles broader customer inquiries and support. Both roles require communication skills and industry-specific knowledge, but their primary functions and work environments differ.

What states have the most Track Trace Representative jobs?

States with the most job openings for Track Trace Representative jobs include:

What are popular job titles related to Track Trace Representative jobs?

For Track Trace Representative jobs, the most frequently searched job titles are:

Infographic showing various Track Trace Representative job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

Track & Trace Representative

Jacksonville, FL • On-site

FLS Transportation Service Limited
See more jobs at FLS Transportation Service Limitedexternal

$35K/yr

Full-time

Re-posted 27 days ago

Job description

FLS Transportation Service is currently seeking a Track & Trace Representative to join our rapidly growing organization.
We deliveramazing customer experiencesfor one of North America's biggest brands. We've been doing it for three decades and we're only getting started. Our success has been a result ofour team. We've built avibrant cultureof employees who believe in thecore valuesof dream big, work hard, learn constantly and enjoy life! If you're looking to dogreat work with great people, we'd love to hear from you.
Responsibilities :
  • Tracking drivers from point of origin to destination ensuring that they are on schedule for pick-up and delivery appointments;
  • Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer);
  • Communicating issues or delays to the Operations Team and providing solutions whenever possible in order to maintain the highest customer satisfaction;
  • Verifying customer delivery requirements are being met in a satisfactory manner;
  • Utilizing our in-house programs and online outlets to provide our customers with the most up to date status.
  • Schedule appointments and Track Loads

Requirements:
  • High School Diploma
  • Demonstrated ability to stay current and accurately interpret industry trends;
  • Excellent organizational & time management skills, with the ability to handle multiple priorities and deadlines;
  • Excellent customer service, communication and computer skills (Microsoft Word, Excel and data entry systems);
  • Ability to positively influence culture and behavior and work effectively with all levels within the company;
  • Career driven - this is not just a job but an opportunity to grow;
  • Strong attention to detail and effective critical thinking.
  • Experience with Microsoft Office
  • Good Phone Skills

Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contact hr@flstransport.com."

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