... Track and trace all shipments Prepare and publish reports, as requested Proactively identify ... CIFFA certificate, an asset Dangerous Goods Certification, an asset Authorized Cargo Representative ...
... Track and trace all shipments Prepare and publish reports, as requested Proactively identify ... CIFFA certificate, an asset Dangerous Goods Certification, an asset Authorized Cargo Representative ...
Track and trace all shipments. Prepare and publish reports, as required. Proactively identify ... Representative (ACR) designated status, an asset Skills and Competencies Good command, both verbal ...
Track and trace all shipments. Prepare and publish reports, as required. Proactively identify ... Representative (ACR) designated status, an asset Skills and Competencies Good command, both verbal ...
... Track and trace all shipments Prepare and publish reports, as requested Proactively identify ... CIFFA certificate, an asset Dangerous Goods Certification, an asset Authorized Cargo Representative ...
... Track and trace all shipments Prepare and publish reports, as requested Proactively identify ... CIFFA certificate, an asset Dangerous Goods Certification, an asset Authorized Cargo Representative ...
Track Trace Representative information
What is a track trace representative?
A Track Trace Representative is a professional in the logistics or transportation industry responsible for monitoring and updating the status of shipments throughout their journey. They communicate with carriers, drivers, and customers to ensure accurate and timely information about the location and estimated arrival times of goods. Their role is crucial for resolving delivery issues, providing updates, and ensuring customer satisfaction. Track Trace Representatives often use specialized software and tracking systems to manage and report shipment progress.
What are the key skills and qualifications needed to thrive as a track trace representative?
To thrive as a Track Trace Representative, you need strong organizational skills, attention to detail, and experience in logistics or supply chain management, often supported by a high school diploma or equivalent. Familiarity with transportation management systems (TMS), shipment tracking software, and Microsoft Office Suite is typically required. Excellent communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These skills ensure accurate shipment tracking, timely issue resolution, and high customer satisfaction in a fast-paced logistics environment.
What are the main challenges a track trace representative faces when managing shipment updates and communications?
Track Trace Representatives often encounter challenges such as coordinating with multiple carriers, handling unexpected shipment delays, and ensuring accurate, timely updates to clients. The role requires strong attention to detail and proactive communication to resolve issues and maintain customer satisfaction. Representatives frequently use logistics software to track shipments and must collaborate closely with dispatchers, customer service teams, and external partners to resolve discrepancies or urgent delivery concerns.
What is the difference between Track Trace Representative vs Customer Service Representative?
| Aspect | Track Trace Representative | Customer Service Representative |
|---|---|---|
| Credentials | Basic certifications, industry-specific training | Basic certifications, communication skills training |
| Work Environment | Logistics, shipping, and delivery settings | Call centers, retail, service industries |
| Employer & Industry | Logistics companies, courier services | Various sectors including retail, telecom, banking |
| Search & Comparison Intent | Tracking, shipment updates, logistics roles | Customer support, client communication roles |
The main difference is that a Track Trace Representative focuses on tracking shipments and logistics, while a Customer Service Representative handles broader customer inquiries and support. Both roles require communication skills and industry-specific knowledge, but their primary functions and work environments differ.
Operations, Air Freight
On-site
DSV Global Transportation
• Trucking • 10K+ employees10,000+ employees
Full-time
This job post has expired 2 days ago. Applications are no longer accepted.
DSV rating
7.3
Based on 105 frontline employees who took The Breakroom Quiz
Job description
DSV - Global Transport and Logistics
DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.
Location: CAN - Saint-Laurent, Rue Beaulac
Job Posting Title: Operations, Air Freight
Time Type: Full Time
This posting is for an existing vacancy and not intended to create a talent pipeline
SUMMARY
The primary function of the Operations, Airfreight is to process all air freight shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all outbound requirements before or within agreed time frames. Direct communication with customers, overseas offices, airlines , warehouses and truckers is required.
KEY DUTIES AND RESPONSIBILITIES
Daily management and coordination of shipments
Establish and coordinate schedules with carriers and tender shipments
Create, coordinate country specific documents
Adhere to all domestic and international shipping regulations
Track and trace all shipments
Prepare and publish reports, as requested
Proactively identify problems and swiftly implement the appropriate solutions
Confirm rates with carriers
Responsible for cost containment of shipments, via accounting system
Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
Ensure all DSV KPIs met throughout the movement of the shipment
Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
Daily Communication with customers on relevant issues and resolution
Manage new account implementation from standard operating procedure to execution
Quality, Health & Safety:
Supports organizational commitment to ISO 9001, ISO 45001 certification - Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
QUALIFICATIONS
Education and Experience
A minimum of two years international transportation industry experience or,
Education in supply chain logistics, international transportation, or a related field of study.
CIFFA certificate, an asset
Dangerous Goods Certification, an asset
Authorized Cargo Representative (ACR) designated status, as required
GDP Training, if required
Skills and Competencies
Good command, both verbal and written, English skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Language and Computer Skills
Due to the nature and scope of the international business in dealing with customers, colleagues and overseas offices, English is the principal language for this position and in addition, proficiency of the French language is required for local communication
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
CargoWise experience, an asset
Physical Demands
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.
Additional Notes / Acknowledgment
Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
DSV does not use AI to screen candidates during the recruitment process
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.
About DSV
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