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Tour Guide Manager Jobs in Virginia (NOW HIRING)

dynamicaviation

Human Resources Generalist I

Bridgewater, VA · On-site

$21.88 - $29.33/hr

... tour guides * Coordinates company sponsorship requests and process payments upon HR leadership ... Ability to manage multiple tasks and meet deadlines * Experience supporting audits or recordkeeping ...

Smurfit Westrock

Supv, Mfg Ops

Hopewell, VA · On-site

$82K - $137K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering ... tour foreman, tour foreman, production supervisor, area leader, area manager, paper machine ...

Westrock

Supv, Mfg Ops

Hopewell, VA · On-site

$82K - $137K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering ... tour foreman, tour foreman, production supervisor, area leader, area manager, paper machine ...

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All JobsTour Guide JobsTour Guide Manager JobsTour Guide Manager Jobs in Virginia

Tour Guide Manager information

What is the role of a tour guide manager?

A tour guide manager oversees the scheduling, training, and performance of tour guides to ensure quality customer experiences. They coordinate tour operations, handle client feedback, and may assist with tour planning and safety protocols, often requiring strong leadership and communication skills.

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a tour guide manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What are the main challenges a tour guide manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.

How much money can you make as a tour guide manager?

A tour guide manager typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the organization. Salaries can increase with additional responsibilities, certifications, and management skills. Some positions may also include bonuses or commissions based on tour sales or customer satisfaction.

What are the most commonly searched types of Tour Guide jobs in Virginia?

The most popular types of Tour Guide jobs in Virginia are:

What cities in Virginia are hiring for Tour Guide Manager jobs?

Cities in Virginia with the most Tour Guide Manager job openings:

Tour Guide Manager jobs near you

Guide and Guest Services Specialist

Thomas Jefferson's Monticello

Charlottesville, VA • On-site

$19/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

About the Thomas Jefferson Foundation
The Thomas Jefferson Foundation has a twofold mission of preservation and education, and was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson's world and ideas, and sharing the history of everyone, enslaved and free, who lived and labored at Monticello. Monticello is recognized as a National Historic Landmark, a United Nations World Heritage Site and a Site of Conscience.
Guide and Guest Services Specialist (Full-Time)
Purpose:
  • To bring history forward by connecting Monticello's past - with emphasis on Thomas Jefferson as a nation builder, Monticello as a plantation powered by the labor of enslaved men, women and children, and the site's architecture and material culture- to modern audiences. To serve as an informed, friendly ambassador to visitors whether onsite or online.
  • To facilitate the guest experience at Monticello, primarily by assisting movement of guests on the property including screening guests for prohibited items, directing guests to the Mountaintop, controlling access to the Mountaintop, orienting, and organizing guests for tours, and facilitating guest parking at related locations.
  • To be a role model for PT and volunteer Guest Experience staff members and to further the mission and vision of TJF through project work.

Compensation:
$19.00 per hour
Schedule:
This position is scheduled to work Thursday through Monday, with regular days off on Tuesday and Wednesday.
We will look to you to:
  • Provide consistent and high-quality service to Monticello guests at every contact point during their visit.
  • Develop and conduct interpretive, interactive talks and/or tours indoors, outdoors, and digitally for varied audiences.
  • Provide informal interpretation through conversations with guests in a variety of historic and modern spaces.
  • Respond to different groups of visitors (school children, families, adults, first-time visitors) by varying tour content and technique.
  • Display initiative in pursuing additional topics for advanced study during work shifts when not engaging with guests.
  • Decide when it is necessary to summon assistance from Monticello supervisors and managers.
  • Embody EVP Core Values - visitor focus, provocative interpretation, and unity of effort - in daily work.
  • Perform security screening and bag inspection of all guests for prohibited items prior to guests boarding a shuttle bus or accessing the trail to the Mountaintop.
  • Ensure that all guests have a valid ticket and that it is scanned at the Bus Boarding area.
  • Greet and orient guests while providing them with the information they need to make the most of their visit and reach their destination safely and efficiently.
  • Provide guests with information about Monticello and related programs and exhibits.
  • Perform additional duties as assigned such as mentoring staff, responding to guest correspondence and creating related reports, or assisting with inventorying and restocking supplies.

Knowledge, Skills and Abilities:
  • Broad and thorough knowledge of American history.
  • Excellent speaking skills, especially the ability of succinct expression.
  • Excellent interpersonal skills-must be able to demonstrate empathy for each visitor and help them feel that Monticello is a place meant for them.
  • Ability to perceive and express the complexity of Monticello's history - home of the author of the Declaration of Independence and a plantation powered by enslaved labor - and its contested nature today.
  • Ability to work well as part of a team meeting multiple demands and changing situations.
  • Ability to address and/or resolve guest complaints through established procedures and effective collaboration with team members.

Physical Demands and Work Considerations:
  • Must be able to stand for periods up to 120 minutes
  • Must be able to work inside and outside in all weather conditions for up to 8 hours with breaks included
  • Must be able to speak at an acceptable volume for at least five hours per day, with breaks included, and sometimes with ambient noise in the background.
  • Must be able to climb and descend at least 75 steep, narrow stairs inside the house at one time.
  • Must be able to climb and descend at least 20 stairs on a regular basis throughout the day.
  • Must be able to walk on uneven and sloped ground.
  • Some lifting of wheelchairs, brochure boxes, strollers, etc. (up to 40 lbs.) is necessary.
  • Regular weekend work and some evenings and holidays required.

Education:
  • B.A. degree required with a major in relevant field or equivalent work experience.

We provide the following benefits for our full-time employees:
  • Excellent benefits package (including medical, dental, vision, 401(k) retirement savings plan plus 6% match, life insurance, and more!).
  • Fitness club membership discount.
  • Discount in the Monticello Café, gift shop, and Monticello online catalog.
  • Employee Assistance Program (EAP) - free for employee and dependents.
  • $500 employee referral bonus.

If you believe this opportunity is the right fit for you, we encourage you to apply!

Apply