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Tour Guide Manager Jobs in Virginia (NOW HIRING)

American Cruise Lines

Travel Director

Mount Vernon, VA · On-site

Previous National Parks Tour Guide experience preferred. * Significant experience in hospitality, tourism, and/or event management. * Strong sense of production and presentation. * Proficiency in ...

American Cruise Lines

Travel Director

Mount Vernon, VA · On-site

Previous National Parks Tour Guide experience preferred. * Significant experience in hospitality, tourism, and/or event management. * Strong sense of production and presentation. * Proficiency in ...

Tucanos Brazilian Grill

Server

Newport News, VA · On-site

Part tour guide, and part server, you will introduce your guests to the festive and upbeat culture ... management skills • Professional dress, speech and behavior • Must be at least 18 years of age

HHHunt

Leasing Consultant

Glen Allen, VA · On-site

$15 - $17.75/hr

A Dynamic Tour Guide. You have an engaging personality and are able to connect with people in ... property management, or related field required OR some advanced coursework and 2 years of ...

Apartment Living

Leasing Consultant

Glen Allen, VA · On-site

$15 - $17.75/hr

A Dynamic Tour Guide. You have an engaging personality and are able to connect with people in ... property management, or related field required OR some advanced coursework and 2 years of ...

JRK RESIDENTIAL GROUP INC

Leasing Agent

Norfolk, VA

$18 - $20/mo

Tour Guide with a Twist - Show off our beautiful, move-in-ready apartments with enthusiasm and ... Previous property management experience with a proven track record in leasing or sales is required

Two Coast Living

Leasing Agent (48520)

Norfolk, VA

$18 - $20/mo

Tour Guide with a Twist - Show off our beautiful, move-in-ready apartments with enthusiasm and ... Previous property management experience with a proven track record in leasing or sales is required

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Tour Guide Manager information

What is the role of a tour guide manager?

A tour guide manager oversees the scheduling, training, and performance of tour guides to ensure quality customer experiences. They coordinate tour operations, handle client feedback, and may assist with tour planning and safety protocols, often requiring strong leadership and communication skills.

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a tour guide manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What are the main challenges a tour guide manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.

How much money can you make as a tour guide manager?

A tour guide manager typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the organization. Salaries can increase with additional responsibilities, certifications, and management skills. Some positions may also include bonuses or commissions based on tour sales or customer satisfaction.

What are the most commonly searched types of Tour Guide jobs in Virginia?

The most popular types of Tour Guide jobs in Virginia are:

What cities in Virginia are hiring for Tour Guide Manager jobs?

Cities in Virginia with the most Tour Guide Manager job openings:

Tour Guide Manager jobs near you

Travel Director

American Cruise Lines

Mount Vernon, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago

Job description

Travel Director/Adventure Guide – National Parks
American Cruise Lines is seeking Travel Directors to join our shipboard team for the 2026 cruising season. The Travel Director role is responsible for engaging guests in each destination through a series of explorations and adventures throughout the National Parks. As a Travel Director you are responsible and accountable for all land exploration, transfer operations, and brand ambassadorship amp; representation. The Travel Director is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests and socializing throughout the land exploration.

This role has a very high level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished communications amp; social skills, a collaborative team spirit and a passion for guest satisfaction.

At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Available Regions:
  • National Parks amp; Legendary Rivers itinerary: Yellowstone, Glacier amp; Grand Teton
  • Great Smoky Mountains
  • Northwest National Parks: Mt. Rainier, Olympic National Park, North Cascades National Park
  • Alaska National Parks
Responsibilities:
  • Lead guests through their daily National Parks explorations while acting as a company representative and brand ambassador.
  • Provide narration and commentary throughout the National Parks, giving accurate and relevant information and facts about the parks, history, nature, and wildlife.
  • Effectively communicate with guests about the schedule, weather, and activity levels.
  • Create daily programs to give to guests to explain what each day entails.
  • Create and execute entertainment, such as trivia and games, on board the motorcoach.
  • Assist guests with minor medical attention.
  • Accommodate all reasonable guest requests.
  • Socialize with guests at every opportunity.
  • Communicate with home office frequently, including completing weekly reports, relaying information about early guest departures (if applicable), or changes in schedule/plans.
  • Prepare materials for turnaround day.
  • Monitor and evaluate performance of vendors, coach companies, and guides and send feedback to home office.
  • Candidates will be required to work onboard as an Excursions Director for 4–6 weeks prior to their assignment as a Tour Director in order to become fully assimilated with the company and onboard operations.
Attributes for Success:
  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.
Qualifications:
  • Bachelor’s Degree in hospitality, tourism, or event management is preferred.
  • Previous National Parks Tour Guide experience preferred.
  • Significant experience in hospitality, tourism, and/or event management.
  • Strong sense of production and presentation.
  • Proficiency in Microsoft Office Suite applications.
  • Enthusiasm, confidence, and a can-do attitude.
  • Strong public speaking skills.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.
Work Schedule:
  • 6-8 weeks working / 1-2 weeks off.
  • 7 days per week while working.
  • This is a full-time, exempt position.
Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12-14 hours per day, and be on call at all times for any guest emergencies.
  • Ability to assist in the event of an emergency including:
    • Assisting with minor medical issues, including altitude sickness or minor injuries.
    • Identify and arrange medical assistance in remote areas.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
  • Ability to walk around 10 miles at high altitude, sometimes up to 7600 ft, in various types of terrain and weather conditions.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to work outside during inclement weather, staying agile, and maintaining balance over wet terrain.
  • Ability to work outside with frequent and direct sun and heat exposure.
  • Ability to live and work in a constantly moving environment, including changing hotels every 2-3 nights.
Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training from industry experts.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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