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Tour Guide Manager Jobs in Utah (NOW HIRING)

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Tour Guide Manager information

What are the main challenges a tour guide manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.

What are the key skills and qualifications needed to thrive as a tour guide manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

How much money can you make as a tour guide manager?

A tour guide manager typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the organization. Salaries can increase with additional responsibilities, certifications, and management skills, and some positions may include bonuses or commissions based on tour sales or customer satisfaction.

What is the role of a tour guide manager?

A tour guide manager oversees the scheduling, training, and performance of tour guides to ensure quality customer experiences. They coordinate tour operations, handle client feedback, and may assist with tour planning and safety protocols, often requiring strong leadership and communication skills.

What are the most commonly searched types of Tour Guide jobs in Utah?

The most popular types of Tour Guide jobs in Utah are:

What cities in Utah are hiring for Tour Guide Manager jobs?

Cities in Utah with the most Tour Guide Manager job openings:

Tour Guide Manager jobs near you

Hotel Sales Manager

Western States Lodging & Management

Ogden, UT • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Western States Lodging & Management rating

6.6

Company rating: 6.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

153rd of 209 rated real estate companies

Job description

Western States Lodging & Management is hiring an experienced, driven Hotel Sales Manager to lead sales across three Ogden hotels-Home2 Suites, Tru by Hilton, and Hilton Garden Inn. You'll oversee market growth, revenue generation, and community partnerships, working in a fast-paced, multi-property environment where daily travel between hotels is part of the rhythm.
Compensation & Benefits:
  • $60,000-$70,000 base (DOE) + performance-based bonus
  • Medical, dental, vision
  • Life insurance
  • 401(k) with company contribution
  • Health Savings Account (HSA) option
  • Paid time off and paid holidays
  • Travel reimbursement between properties
  • Hotel and employee discounts

WHAT YOU'LL LEAD AS OUR HOTEL SALES MANAGER:
  • Drive occupancy & revenue across all three properties
  • Develop local business relationships and manage key accounts
  • Keep sales pipelines strong for each hotel
  • Respond rapidly to leads, conduct site tours, and negotiate contracts
  • Maintain accurate CRM activity and reporting
  • Partner with the Area Director of Sales and General Managers to align group, corporate, and transient strategies
  • Lead community outreach, attend local events, and implement marketing that boosts visibility and revenue
  • Collaborate with operations to ensure rooms are tour-ready and site visits run smoothly

How Success Is Measured:
  • A healthy, active pipeline
  • Growth in group and corporate business
  • Increased occupancy across the portfolio
  • Strong inquiry-to-booking conversion
  • Progress in account development, community outreach, and marketing impact

WHAT YOU'LL BRING (REQUIRED):
  • Bachelor's degree in business, hospitality, or related field-or equivalent experience
  • 5+ years in hospitality sales or sales leadership
  • Clear track record of meeting/exceeding goals
  • Exceptional communication, presentation, and relationship-building skills
  • Proficiency with MS Office and CRM systems
  • Ability to travel between properties daily

Preferred:
  • Hilton brand experience
  • Multi-property or regional hospitality sales experience

Our ideal Hotel Sales Manager is a self-motivated professional who builds community relationships, works independently, and delivers results. If you're a strategic thinker with strong follow-through and a passion for hospitality, you'll excel here!
BECOME OUR HOTEL SALES MANAGER TODAY!
At Legacy Retirement Communities and Western States Lodging and Management, we live by our "Personal Touch" philosophy-going above and beyond standard expectations. Our six guiding values are: Be loving, Choose wisely, Perform together, Act boldly, Express gratitude, and Mind the store. We believe independence is key to resident happiness and health, and we treat both residents and staff like family.
Join our family today by filling out our initial application!

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