ZipRecruiter

Log In

1

Tour Guide Manager Jobs in New York (NOW HIRING)

107 NYY Steak LLC

Outlet Server - NYY Steak

Bronx, NY · On-site

$11.35/hr

... or manages hotel/casino properties worldwide. Destinations include the company's two most ... As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision ...

142 Hard Rock Stadium Tenant Inc

Server

Bronx, NY · On-site

... or manages hotel/casino properties worldwide. Destinations include the company's two most ... As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision ...

Seminolehardrock

Bartender

New York, NY

$2 - $25/hr

... or manages hotel/casino properties worldwide. Destinations include the company's two most ... As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman ...

Seminole Gaming

Bartender

New York, NY · On-site

$2 - $25/hr

... or manages hotel/casino properties worldwide. Destinations include the company's two most ... As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman ...

100 Hard Rock Int'l USA, Inc

Bartender

New York, NY

$2 - $25/hr

... or manages hotel/casino properties worldwide. Destinations include the company's two most ... As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman ...

Industrious

Member Experience Manager - Darien

Darien, CT · On-site

$65K - $75K/yr

As the manager of your own location you rely heavily on your business sense to organize all the ... You can confidently identify companies' most important needs, enjoy being their tour guide, and ...

Industrious

Member Experience Manager - Darien

Darien, CT · On-site

$65K - $75K/yr

As the manager of your own location you rely heavily on your business sense to organize all the ... You can confidently identify companies' most important needs, enjoy being their tour guide, and ...

previous page

Showing results 41-60

All JobsTour Guide JobsTour Guide Manager JobsTour Guide Manager Jobs in New York

Tour Guide Manager information

What are the main challenges a tour guide manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.

What are the key skills and qualifications needed to thrive as a tour guide manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

How much money can you make as a tour guide manager?

A tour guide manager typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the organization. Salaries can increase with additional responsibilities, certifications, and management skills, and some positions may include bonuses or commissions based on tour sales or customer satisfaction.

What is the role of a tour guide manager?

A tour guide manager oversees the scheduling, training, and performance of tour guides to ensure quality customer experiences. They coordinate tour operations, handle client feedback, and may assist with tour planning and safety protocols, often requiring strong leadership and communication skills.

What are the most commonly searched types of Tour Guide jobs in New York?

The most popular types of Tour Guide jobs in New York are:

What cities in New York are hiring for Tour Guide Manager jobs?

Cities in New York with the most Tour Guide Manager job openings:

Tour Guide Manager jobs near you

Bartender

142 Hard Rock Stadium Tenant Inc

Bronx, NY

Part-time

Re-posted 29 days ago

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

  • Making drinks to spec recipe.
  • Demonstrating responsible alcohol service.
  • Serving food.
  • Handling cash & other forms of payment.
  • Making proficient sales transactions - using a point-of-sale system.
  • Properly checking I.D.s – for guests who appear to be under 30 years old. 
  • Maintaining proper cash drawer balances.
  • Directing guests to areas/restrooms.
  • Demonstrating impeccable product knowledge.
  • Suggestive selling - using proven techniques.
  • Maintaining a clean and organized bar area.
  • Maintaining proper product pars – through bar pulls & inventories.
  • Stocking liquor, beer, wine and glassware throughout the shift.
  • Properly labeling, dating, covering and refrigerating prepped items for the bar.
  • Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware.
  • Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
  • Answering questions - accurately and politley.
  • Creating memorable experiences. 
  • Entertaining guests to create “Raving fans".

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.