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Tour Guide Manager Jobs in New York (NOW HIRING)

PRA

Event Field Staff Representative

Manhattan, NY

$25 - $50/hr

Hospitality, tour guide, DMC experience helpful. * Industry-related certifications such as tour ... Works well with management, peers, clients, guests, and supplier-partners. * Ability to work ...

The Idea Kitchen

Community Manager

Larchmont, NY · On-site

$45K - $55K/yr

You should expect to wear a lot of hats in a single day - concierge, problem-solver, tour guide ... Manage inbound leads and follow-up in our systems. * Proactively check in with existing members to ...

Faraday Future

Robotics Solutions Engineer

New York, NY · On-site

Support the PAR Development Manager with dealer technical enablement and certification training * Develop scenario-specific application solutions (e.g., campus tour guide, warehouse material handling ...

South Oxford Management

Leasing Professional

Hicksville, NY · On-site

$23 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Who We Are South Oxford Management is a leading full-service property management company with a ... Be the on-site Tour Guide, showing future residents' needs, showing them around your community ...

South Oxford Management

Leasing Professional

Hicksville, NY · On-site

$23 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Who We Are South Oxford Management is a leading full-service property management company with a ... Be the on-site Tour Guide, showing future residents' needs, showing them around your community ...

South Oxford Management

Leasing Professional

Hicksville, NY

$23 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Who We Are South Oxford Management is a leading full-service property management company with a ... Be the on-site Tour Guide, showing future residents needs, showing them around your communitys ...

Seminolehardrock

Outlet Server - NYY Steak

New York, NY · On-site

$11.35/hr

... or manages hotel/casino properties worldwide. Destinations include the company's two most ... As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision ...

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Tour Guide Manager information

What is the role of a tour guide manager?

A tour guide manager oversees the scheduling, training, and performance of tour guides to ensure quality customer experiences. They coordinate tour operations, handle client feedback, and may assist with tour planning and safety protocols, often requiring strong leadership and communication skills.

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a tour guide manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What are the main challenges a tour guide manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.

How much money can you make as a tour guide manager?

A tour guide manager typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the organization. Salaries can increase with additional responsibilities, certifications, and management skills. Some positions may also include bonuses or commissions based on tour sales or customer satisfaction.

What are the most commonly searched types of Tour Guide jobs in New York?

The most popular types of Tour Guide jobs in New York are:

What cities in New York are hiring for Tour Guide Manager jobs?

Cities in New York with the most Tour Guide Manager job openings:

Tour Guide Manager jobs near you

Program Coordinator (Group Leader) - New York

Austral Education Group

New York, NY • Remote

Other

Re-posted 19 days ago

Job description

Please apply only if you are currently residing in New York.


About the Role


As a Group Leader, you will be the primary liaison and guide for groups of MBA students and professors visiting New York. This role involves much more than just guiding; you’ll be responsible for making their experience in New York informative, seamless, and memorable. Working directly with our clients, you’ll lead them to business meetings, guide them on cultural tours, and share your passion and knowledge about the city, providing them with unique insights into New York's business environment and cultural heritage.


In addition, you’ll manage and coordinate final logistics for each group’s activities, which include communicating with bus drivers, reconfirming business meetings, managing dietary restrictions in group meals, and quickly resolving any unexpected issues that arise. We’re looking for resourceful, knowledgeable, and enthusiastic freelancers available on a project basis to work with us whenever groups are in town.


This position requires flexibility, as groups typically stay for a full week, and schedules often include evenings and weekends.


Key Responsibilities:

  • Serve as the primary point of contact for each group from arrival to departure.
  • Guide and engage participants through business meetings, cultural tours, and local experiences.
  • Coordinate logistics such as transportation, meeting confirmations, and dining arrangements.
  • Quickly address and resolve any unexpected issues to ensure smooth operations and client satisfaction.

Requirements:

  • Certified Tour Guide: Possess a valid tour guide license.
  • Passion for New York and The United States: Enthusiastic about sharing the destination’s unique history, culture, and local insights with international visitors.
  • In-depth Local Knowledge: Extensive knowledge of the destination’s demographics, economy, business scene, culture, and neighborhoods.
  • Fluent English Communication: Strong verbal communication skills to effectively engage with an international audience.
  • Excellent Time Management: Punctual, reliable, and attentive to detail.
  • Group Leadership Skills: Confident in leading groups using both public and private transportation.
  • Client-focused Approach: Committed to delivering outstanding client satisfaction.
  • Proactive and Independent: Able to take initiative, solve problems independently, and manage time effectively.

Why Join Us?


This role offers a unique opportunity to connect with diverse international groups and share your knowledge and love New York. As a project-based freelancer, you’ll enjoy the flexibility to balance this role with other commitments while gaining valuable experience in cross-cultural engagement and client relations.