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Tour Guide Manager Jobs in New York (NOW HIRING)

Travel + Leisure Co.

Tour Guide

Manhattan, NY · On-site

$70K/yr

Tour Guide The Tour Guide is the first point of contact for guests and owners, creating a welcoming ... This role supports the guest journey by managing presentation check-in, coordinating administrative ...

The New York Mets

Citi Field Tour Guide

Queens, NY · On-site

$19/hr

Politely welcome all arriving visitor and manage queuing until their tour host arrives to begin the ... Exercise ticketing, check-in, dispatch processes, and guided tours maintenance an acceptable pace ...

City of New York

Tour Commander

Brooklyn, NY · On-site

$85K - $96K/yr

ACS manages community-based supports and foster care services, and provides subsidized child care ... The Tour Commanders will be responsible for performing the following duties but not limited to ...

City of New York

Tour Commander

Brooklyn, NY

$85K - $96K/yr

ACS manages community-based supports and foster care services, and provides subsidized child care ... The Tour Commanders will be responsible for performing the following duties but not limited to ...

City of New York

Tour Commander

Bronx, NY · On-site

$100K - $125K/yr

ACS manages community-based supports and foster care services, and provides subsidized child care ... The Tour Commander will be responsible for performing the following duties but not limited to ...

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Tour Guide Manager information

What is the role of a tour guide manager?

A tour guide manager oversees the scheduling, training, and performance of tour guides to ensure quality customer experiences. They coordinate tour operations, handle client feedback, and may assist with tour planning and safety protocols, often requiring strong leadership and communication skills.

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a tour guide manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What are the main challenges a tour guide manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.

How much money can you make as a tour guide manager?

A tour guide manager typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the organization. Salaries can increase with additional responsibilities, certifications, and management skills. Some positions may also include bonuses or commissions based on tour sales or customer satisfaction.
What are the most commonly searched types of Tour Guide jobs in New York? The most popular types of Tour Guide jobs in New York are:
What cities in New York are hiring for Tour Guide Manager jobs? Cities in New York with the most Tour Guide Manager job openings:
Tour Guide Manager jobs near you

Seasonal Tour Guide

MSG Entertainment Holdings, LLC

New York, NY • On-site

Part-time

Posted 21 days ago

Job description

Who Are We Hiring?

A Seasonal Tour Guide is often the first, and possibly only, contact that visitors from around the world will have with our building. The time spent with a Tour Guide will create the positive impression of our building, our events, our operation and the overall "Radio City Experience." They will conduct a 60-minute behind-the-scenes walking tour of the building with the goal of giving guests a world-class experience. This position is also responsible for general order and safety of the visitors along the predetermined route as well as greeting and checking in guests at the beginning of each tour.

What Will You Do?
  • Conduct daily public tours of Radio City Music Hall in an orderly and safe manner.
  • Memorize a 20-25-page script and present it in a clear, concise, informative, and entertaining way.
  • Conduct a minimum of 3-4 tours per day.
  • Memorize multiple tour routes and become familiar with all front-of-house and back-of-house areas of the venue.
  • Assist fellow Tour Guides and Seasonal Tour Guides with large groups as needed.
  • Secure, return, and properly use equipment such as radios, keys, uniforms, lockers, props, and technology during tours.
  • Interact and work collaboratively with other departments.
  • Stay informed of company and team news, as well as upcoming events.
  • Participate in special projects and perform other duties as assigned.
  • Provide exceptional experiences for guests, partners, and team members by adhering to appearance and presentation guidelines while on-site.
Qualifications:
  • Experience in a tour-related or entertainment industry preferred.
  • Strong public speaking and communication skills required, with a focus on customer service.
  • Preferred backgrounds include, but are not limited to, previous employment as a Tour Guide or experience in theater, performing arts, or communications.
  • Excellent memorization and time management skills, with the ability to deliver presentations with energy and enthusiasm.
  • Ability to adapt to changes in tour scripts, routes, and assignments on short notice.
  • Strong organizational skills, including the ability to check in groups and collect tickets as needed.
Special Requirements of the Job:
  • This is a seasonal position scheduled for the duration of the Radio City Christmas Spectacular. Opportunities to transition into a regular part-time role may be available based on business needs and performance.
  • Must be able to work in an environment with loud noises and constantly changing visuals.
  • Must be able to lift up to 25 pounds and perform physical activities including standing for extended periods, walking long distances, bending, climbing stairs, and remaining in constant motion.
  • Proficiency in a second language is a plus but not required.
  • Must be available to work four days per week, including Sundays and holidays as needed.
  • This is a seasonal role; opportunities for longer-term part-time employment may be available upon conclusion of the season.

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