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Tour Guide Manager Jobs in New York (NOW HIRING)

MSG Entertainment Holdings, LLC

Tour Guide

New York, NY · On-site

$28.80/hr

A Tour Guide will create the positive impression of our buildings, our events, our operation and ... Must possess excellent memorization and time management skills with the ability to articulate and ...

Travel + Leisure Co.

Tour Guide

Manhattan, NY · On-site

$70K/yr

Tour Guide The Tour Guide is the first point of contact for guests and owners, creating a welcoming ... This role supports the guest journey by managing presentation check-in, coordinating administrative ...

The New York Mets

Citi Field Tour Guide

Queens, NY · On-site

$19/hr

Politely welcome all arriving visitor and manage queuing until their tour host arrives to begin the ... Exercise ticketing, check-in, dispatch processes, and guided tours maintenance an acceptable pace ...

City of New York

Tour Commander

Brooklyn, NY

$85K - $96K/yr

ACS manages community-based supports and foster care services, and provides subsidized child care ... The Tour Commanders will be responsible for performing the following duties but not limited to ...

City of New York

Tour Commander

Brooklyn, NY · On-site

$85K - $96K/yr

ACS manages community-based supports and foster care services, and provides subsidized child care ... The Tour Commanders will be responsible for performing the following duties but not limited to ...

City of New York

Tour Commander

Bronx, NY · On-site

$100K - $125K/yr

ACS manages community-based supports and foster care services, and provides subsidized child care ... The Tour Commander will be responsible for performing the following duties but not limited to ...

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Tour Guide Manager information

What are the main challenges a tour guide manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.

What are the key skills and qualifications needed to thrive as a tour guide manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

How much money can you make as a tour guide manager?

A tour guide manager typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the organization. Salaries can increase with additional responsibilities, certifications, and management skills, and some positions may include bonuses or commissions based on tour sales or customer satisfaction.

What is the role of a tour guide manager?

A tour guide manager oversees the scheduling, training, and performance of tour guides to ensure quality customer experiences. They coordinate tour operations, handle client feedback, and may assist with tour planning and safety protocols, often requiring strong leadership and communication skills.

What are the most commonly searched types of Tour Guide jobs in New York?

The most popular types of Tour Guide jobs in New York are:

What cities in New York are hiring for Tour Guide Manager jobs?

Cities in New York with the most Tour Guide Manager job openings:

Tour Guide Manager jobs near you

Tour Guide

New York, NY

MSG Entertainment Holdings, LLC
See more jobs at MSG Entertainment Holdings, LLCexternal

Part-time

Posted 5 days ago

Job description

Who are we hiring?

A Tour Guide will create the positive impression of our buildings, our events, our operation and the overall "Madison Square Garden Experience." They will conduct a 60-minute behind-the-scenes walking tour of the MSG Arena with the goal of giving guests a world-class experience. This position is also responsible for general order and safety of the visitors along the predetermined route as well as greeting and checking in guests at the beginning of each tour.

What will you do?

  • Conduct daily public tours of MSG Arena in an orderly and safe fashion.
  • Memorize a 20-25 page script and present in a clear, concise, informative
  • and entertaining manner
  • Memorize multiple tour routes and become familiar with all front of house
  • and back of house areas of the venues
  • Assist fellow Tour Guides with large groups from time to time.
  • Secure, return, and observe proper use of equipment such as radios, keys, uniform, locker room, props and technology during tours.
  • Ability to interact and work cordially alongside other departments as well as all levels of management.
  • Must keep abreast of all company and team news, as well as coming events.
  • Participate in special projects and performs other duties as assigned.
  • Must conduct a minimum of 2-3 tours per day.
  • Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

  • Experience in a tour-related or entertainment industry desired.
  • Strong public speaking and communication skills required with a focus on customer service.
  • Recommended background would include, but not limited to, previous employment as a Tour Guide or experience in the theater, performing arts, or communications.
  • Must possess excellent memorization and time management skills with the ability to articulate and inject energy and enthusiasm into presentation.
  • Ability to adapt to requests and changes to the tour script, route and assignment on short notice.
  • Good organizational skills to check in groups and collect tickets as necessary.
  • This position is part time and is scheduled based on arena availability.
  • Must be a member or join L153

Special Requirements

  • General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
  • Must be able to traverse steps, walk and stand long periods of time.
  • Proficiency in a second language is not required, but nice to have.
  • Must be available 4 days a week including weekends and holidays as needed.

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