ZipRecruiter

Log In

1

Tour Guide Manager Jobs in Georgia (NOW HIRING)

City Of Roswell

Tour Guide Driver

Roswell, GA · On-site

$15 - $30/hr

Records management principles and practices. * Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with ...

City Of Roswell

Tour Guide Driver

Roswell, GA · On-site

$15 - $30/hr

Records management principles and practices. * Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with ...

CSE

Class A Driver - Tour/Field Manager

Atlanta, GA · On-site

CSE Brands (formally You Are Here) is looking for a Class A Driver - Tour/Field Manager to join the Experiential Marketing team in delivering amazing experiences for our corporate partners and their ...

Vision Demo (Partner)

*Admissions Counselor

Atlanta, GA · On-site

$37K - $50K/yr

In close consultation with the Associate Director for Recruitment and Outreach, manage ongoing ... Former Student Ambassador, Tour Guide, RA, Orientation Leader, or similar Student involvement.

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$15.75 - $20.75/hr

Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible ... Guide callers through troubleshooting, navigating the company eCommerce site or answering golf ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$15.75 - $20.75/hr

Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible ... Guide callers through troubleshooting, navigating the company eCommerce site or answering golf ...

next page

Showing results 1-20

All JobsTour Guide Manager JobsTour Guide Manager Jobs in Georgia

Tour Guide Manager information

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

What does a Tour Guide Manager do?

A Tour Guide Manager is responsible for overseeing and coordinating the activities of tour guides and ensuring that tours run smoothly and efficiently. They handle scheduling, training, and evaluating tour guides, as well as addressing any issues that arise during tours. Additionally, they ensure that all tours adhere to safety regulations and company standards, and often play a key role in developing new tour itineraries. Their work is crucial to providing a positive experience for both guides and tourists.

What are the key skills and qualifications needed to thrive as a Tour Guide Manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What are the main challenges a Tour Guide Manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.
What are the most commonly searched types of Tour Guide jobs in Georgia? The most popular types of Tour Guide jobs in Georgia are:
What cities in Georgia are hiring for Tour Guide Manager jobs? Cities in Georgia with the most Tour Guide Manager job openings:
Tour Guide Manager jobs near you

Museum Tour Guide / Interpreter (Part-Time)

Jekyll Island Georgia

Jekyll Island, GA • On-site

$15.13 - $17.13/hr

Part-time

Retirement

Posted 3 days ago

Job description

Job Title: Tour Guide / Interpreter
Department/Division: Museum
Status: Part-Time, Hourly Employee
Pay Grade/Pay: $15.13 - $17.13 per hour (DOQ)
Reports to: Museum Manager
Benefits: Parking & Amenity Passes
Retirement: Georgia Defined Contribution Plan (GDCP)
Closing Date: Open until filled. *Note: This position is subject to close once a satisfactory applicant pool has been identified. To apply, applicants are encouraged to complete the entire application. Incomplete applications or applications without accompanying documents when required will not be considered.
Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.
Job Summary:
The Tour Guide/Interpreter provides engaging and informative experiences for school groups, motorcoach visitors, and the public. Under general supervision, this position conducts guided trolley tours and interpretive programs that share Jekyll Island's history and culture. Responsibilities include operating and driving trolleys and other vehicles as part of the tour experience; safeguarding museum properties and collections; and providing courteous, accurate information to guests. The role assists with special events and venue rentals, supports research and curatorial projects, and contributes to developing new programs as assigned. Work involves accessing multiple floors of historic buildings, performing duties both indoors and outdoors, and maintaining a professional and welcoming presence throughout the historic district. Regular evening, weekend, and holiday availability is required to support operational needs.
Description:
  • Provides a variety of interpretive experiences that communicate Jekyll Island's history and culture to diverse audiences.
  • Conducts tours of the Jekyll Island National Historic Landmark District and other historic sites on Jekyll Island, delivering quality educational experiences for school groups, motorcoach groups, and the general public.
  • Operates and drives motorized vehicles as assigned, including golf carts, motorcars, and gas or electric trolleys, as an integral part of the tour experience.
  • Provides security for museum properties and collections, staffs special events and venue rentals, and ensures guest safety. This requires accessing and navigating multiple floors of historic buildings and surrounding grounds.
  • Performs daily inspections of museum equipment, vehicles, and buildings and performs light custodial duties to maintain safety and functionality.
  • Participates in regular staff development training sessions.
  • Maintains cooperative and professional relationships with colleagues, volunteers, and guests to foster a positive work environment.
  • Assists with general clerical duties in a professional manner, including answering phones, distributing messages, copying, laminating, faxing, mail distribution, and creating correspondence as directed.
  • Conducts research and assists with projects that contribute to museum programs, exhibits, or educational initiatives as assigned.
  • Participates in and contributes to maintaining lines of communication between Museum Operations and the Curatorial staff, supporting accurate interpretation of Jekyll Island's past.
  • Performs other duties as assigned.

Minimum Qualifications (Interpreter I):
  • Must be at least 18 years old and possess a valid driver's license.
  • High school diploma or equivalent is required.
  • Minimum of 1-2 years of relevant experience, which may include a combination of education and practical experience in customer service, public speaking, teaching, or related fields.
  • Skilled and effective communicator and presenter with a commitment to learning and education.
  • Positive, adaptable, and professional demeanor conducive to public engagement.
  • Self-motivated; able to work independently and collaboratively with a team.
  • Must have flexible availability, including evenings, weekends, and holidays.
  • Regular attendance and punctuality for scheduled work shifts is required.

Preferred Qualifications (Interpreter I):
  • Bachelor's degree or advanced studies in history, public history, museum studies, or a related field.

Interpreter II Qualifications:
  • Meet all minimum qualifications for Interpreter I.
  • Hold a bachelor's degree or higher in history, public history, museum studies or related field.
  • Certified as an Interpretive Guide (CIG) by the National Association for Interpretation.

Licenses / Background Checks:
  • Employment is contingent upon successfully passing a criminal background check.
  • Motor vehicle record (MVR) checks are required for positions that involve operating state or personal vehicles while on duty.
  • A valid driver's license is required for tasks that involve travel between JIA-operated locations while on duty, whether using a state-issued or personal vehicle. All drivers must comply with Georgia state laws.

Physical Requirements:
  • Exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects such as museum equipment, trolley components, or other materials.
  • More than 50% of the workday may be spent walking, standing, or sitting while conducting tours, operating motorized vehicles, and interacting with guests, both indoors and outdoors on uneven terrain.
  • Between 25% and 50% of the workday may involve climbing stairs, pushing, pulling, or performing repetitive wrist, hand, or finger motions.
  • Less than 25% of the workday may involve balancing, stooping, crouching, or kneeling.
  • Must be able to navigate multiple floors of historic buildings and outdoor grounds, including uneven surfaces, to conduct tours and ensure guest safety.
  • Must be able to operate motorized vehicles safely, including trolleys, golf carts, and motorcars.
  • Spend more than 50% of the workday verbally communicating with guests and coworkers and listening for instructions or safety cues.
  • Regularly use vision to conduct tours, operate vehicles safely, and observe museum collections, equipment, historic structures, and visitor areas.
  • Use tactile and visual abilities to operate vehicles, monitor museum equipment, and ensure safe interaction with guests.

Working Conditions:
  • Required to perform work both indoors and outdoors.
  • Will be exposed to extreme heat, high humidity, rain, wind, and other adverse weather conditions as well as occasional extreme cold.
  • Will be exposed to hazards including moving vehicles, mechanical parts, uneven terrain, and historic building features (stairs, narrow aisles, passageways, attics, basements, or other confined spaces).
  • Will be subject to atmospheric conditions such as fumes, oils, odors, dusts, mists, or poor ventilation.
  • Work may occur during evenings, weekends, holidays, and under variable lighting conditions.
  • Noise levels range from normal to loud, occasionally requiring workers to shout for communication during tours or in high-traffic areas

This description of job responsibilities is intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. This position is subject to close once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If the email confirmation is not received, applicants may contact Human Resources at 912-635-4024 for confirmation; however, due to the volume of applicants received, we cannot provide information on application status after receipt. Applicants who need assistance to accommodate a disability may request accommodation by contacting Human Resources at 912-635-4024.
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background checks is required, including credit when applicable to the position. Relocation expenses are not authorized; applicants should consider this when applying.
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island Authority is a Drug-free Workplace.

Apply