Tour Guide Assistant Jobs in Colorado (NOW HIRING)

Description

Are you seeking an affordable way to live in one of Colorado's most breathtaking mountain towns? Look no further than Devil's Thumb Ranch Resort & Spa, situated on 6,500 acres of pristine wilderness at the base of the Colorado Rocky Mountains. Our subsidized staff housing, featuring shared living spaces, makes it feasible for qualified candidates to reside in this picturesque setting while enjoying easy access to epic outdoor activities year-round. Whether you prefer skiing and snowboarding in the winter or hiking, mountain biking, fishing, and horseback riding during warmer seasons, Devil's Thumb Ranch offers unparalleled opportunities to immerse yourself in the natural beauty of Colorado.

Principle Purpose of Job

The host/hostess is responsible for controlling reservations, taking phone calls for Heck's or Ranch House Restaurants at Devil's Thumb Ranch and seating guests. The host/hostess is the initial contact with the guests and the first person to start guests off with a positive experience. In addition, as a Devil's Thumb Ranch host/hostess, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, curator and rancher (at heart).
*Please note that this role may involve placements in Heck's Tavern, Ranch House Restaurant, Volario's, Cafe Giocondo, or on our Banquets team. Our collaborative environment aims to provide growth opportunities for all employees, and while preferences are welcome, placements will be based on operational needs and skill sets. You may indicate your preferences in your application notes or during your first interview. We appreciate your understanding and interest in joining our team.
Essential Duties and Responsibilities:

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or bar areas.
• Provide menus and announce Waiter/Waitress's name.
• Greet customers upon their departure.
• Coordinate with wait staff about available seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g. children, elderly).
• Answer incoming calls and address customers' queries.
• Assist wait staff as needed.

Requirements

 Personal Attributes/Experience: 

• Previous experience as a restaurant role preferred.
• Demonstrated reliability and dependability in previous work experiences.
• Excellent customer service and communication skills, with the ability to interact professionally with guests and colleagues.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Positive attitude, teamwork mindset, and willingness to contribute to a collaborative work environment.
• Availability to work flexible hours, including weekends and holidays, as needed.
• Food safety certification (e.g., ServSafe) is a plus.
• Physical stamina and dexterity to perform repetitive tasks and lift/carry moderate weights (20-30 lbs).

Benefits and Perks:

128 hours of Paid Time Off.

Health, Dental, Life, and Vision Insurance included, plus 401k Employer Match of up to $2,000 annually.

Temporary affordable, furnished transitional housing if needed based on availability.

Wellness Program opportunities include meditation, complimentary daily Yoga, trail running & mountain-biking workshops.

25% discounts at all Devil's Thumb Ranch Resort & Spa restaurants, activities, stables offerings and spa treatments. 

Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.

Referral bonus of $250 if we hire someone you refer and meets the minimum length of employment.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits. 

The statements contained in this job description reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.
Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.