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Touchstone Communications Jobs (NOW HIRING)

Touchstone Closing

Associate Attorney

Andover, MA · On-site

Salary: About Touchstone Closing Touchstone Closing is a respected New England firm providing ... Professional communication skills with clients. * Ability to manage multiple matters and deadlines ...

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Touchstone Communications information

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$11

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$52

How much do touchstone communications jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for touchstone communications in the United States is $29.82, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees at Touchstone Communications, and how can they be overcome?

Employees at Touchstone Communications often work in fast-paced call center environments, where meeting sales targets and maintaining quality customer interactions can be challenging. Navigating high call volumes, handling difficult customers, and adapting to changing scripts or campaigns require strong communication and resilience. Success often comes from effective time management, continuous training, and seeking feedback from supervisors and peers. The company typically supports employees with regular coaching and team-building activities to help overcome these challenges.

What is the difference between Touchstone Communications vs Customer Service Representative?

AspectTouchstone CommunicationsCustomer Service Representative
CredentialsTypically requires communication or marketing certificationsHigh school diploma or equivalent; some roles prefer customer service training
Work EnvironmentOffice settings, call centers, or remoteCall centers, retail, or office environments
Industry UsageTelecommunications, marketing, and customer engagement firmsRetail, telecom, banking, and service industries
Job FocusManaging client communications, campaigns, and brand messagingHandling customer inquiries, resolving issues, and providing product info

While both roles involve communication skills, Touchstone Communications often focuses on client engagement and marketing campaigns, requiring specific certifications. Customer Service Representatives primarily handle direct customer interactions, often with minimal certifications. The work environments overlap but differ in focus and industry application.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Touchstone Communications, and why are they important?

To thrive as a Customer Service Representative at Touchstone Communications, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and Microsoft Office is often required. Patience, active listening, and a positive attitude are vital soft skills for building rapport with customers and handling challenging situations. These skills and qualities are crucial for delivering excellent customer service, ensuring client satisfaction, and supporting overall business success.

What is Touchstone Communications and what do they do?

Touchstone Communications is a business process outsourcing (BPO) company that provides customer support, telemarketing, and other contact center services to clients primarily in the United States, United Kingdom, and Australia. They specialize in voice-based services such as inbound and outbound call handling, lead generation, and customer service. The company employs professionals who assist businesses in enhancing their customer interactions, improving sales, and reducing operational costs by handling back-office and customer engagement processes.
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Touchstone Communications jobs near you
Memory Care Director

Memory Care Director

Touchstone Communities

San Antonio, TX

$80K - $82K/yr

Full-time

Retirement, PTO

Posted 18 days ago

Touchstone Communities (Texas) rating

5.2

Company rating: 5.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Memory Care Director at Stone Oak Care CenterMake Lives Better. Lead With Purpose. Serve With Heart.

At Touchstone Communities, we believe every day is an opportunity to Make Lives Better—for our Residents, Patients, and honored Veterans. We are seeking a compassionate and visionary Memory Care Director who is inspired by service, driven by purpose, and dedicated to creating meaningful moments for those living with dementia. If you feel called to Make Lives Better and lead with purpose, we invite you to join Team Touchstone and help us continue raising the standard for excellence in Memory Care.

What You’ll Do

As our Memory Care Director, you will be the guiding force behind a vibrant, engaging, and supportive Memory Care environment. Your leadership will help ensure every resident experience safety, dignity, and connection.

You will:

  • Champion our mission to Make Lives Better through every interaction, program, and care decision.
  • Serve as a trusted partner for residents, families, and the interdisciplinary team—promoting whole‑person care that nurtures body, mind, and spirit.
  • Design and lead meaningful, stage‑appropriate programs that bring comfort, joy, and purpose to those living with dementia.
  • Provide support and education to families, helping them navigate their loved one’s journey with compassion and understanding.
  • Inspire and mentor your team, ensuring that best practices in dementia care are delivered consistently and with heart.
What’s In It for You:

At Touchstone Communities, your leadership truly matters. You’ll join a mission‑driven organization where your impact is visible every day—on residents, patients, Veterans, families, and your team.

We are proud to offer:

  • Competitive compensation amp; comprehensive benefits
  • Paycheck advances when needed
  • Paid time off beginning Day 1
  • 401(k) with company match
  • Tuition reimbursement to support your professional growth
  • Bonus opportunities to reward excellence
  • Touchstone Emergency Assistance Foundation grants for team members facing hardship
  • A meaningful opportunity to care for and honor our Veterans
What You Bring:
  • Valid Texas LVN license or compact nursing license is preferred or licensed social worker, recreational therapist, or certified dementia practitioner
  • Experience as a nurse leader in a skilled nursing facility and working directly with memory care patients required
  • Strong leadership, communication, and team‑building skills
  • Experience working with individuals living with dementia, including program development and understanding of disease progression
  • A compassionate heart and a service‑driven mindset
  • A commitment to ensuring every resident receives dignified, person‑centered care

What Touchstone Communities (Texas) employees say

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