Total Rewards Operations Manager Jobs in Virginia

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

The team

Insights, Innovation, and Operate

Our Insights, Innovation & Operate Offering is designed to enhance key aspects of our clients' businesses by leveraging cutting-edge technology, data, and a blend of deep technical and human expertise. We innovate and deliver creative, industry-specific solutions that streamline operations and accelerate speed-to-value.

Recruiting for this role ends on 05/31/2026.

Work you'll do

As a Total Rewards-Health & Welfare Benefits Senior Consultant on the Insights, Innovation, and Operate team, you will be responsible for...

• Lead health and welfare benefits operations across program delivery, administration, and service execution.
• Oversee vendor performance, issue resolution, and operational escalations for health and welfare benefit programs.
• Manage projects and workstreams tied to benefits administration, process improvement, and service delivery outcomes.
• Collaborate with cross-functional stakeholders to support implementation activities, policy updates, and operational changes.
• Analyze operational metrics, participant trends, and service issues to identify risks and drive corrective actions.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Qualifications

Required:

• Bachelor's degree
• 5+ years of experience in health and welfare benefits administration in implementation, operations, optimization, or vendor/provider environments
• 4+ years of experience supporting eligibility, enrollment, life events, deductions, vendor feeds, or reconciliations in a benefits administration environment
• 3+ years of experience supporting Human Capital Management or payroll integration activities for benefits administration, including data flows, timing, file-based exchanges, or application programming interface exchanges
• 3+ years of experience preparing client-facing presentations, status updates, or deliverables using Microsoft Excel, Microsoft PowerPoint, or data visualization platforms
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Certification in one or more human resources or benefits disciplines, such as Certified Employee Benefit Specialist, Professional in Human Resources, Society for Human Resource Management Certified Professional, or comparable certification
• 5+ years of experience supporting or leading health and welfare benefits change initiatives, including implementation, process redesign, communications, stakeholder readiness, or adoption activities
• 3+ years of experience supporting operational transition activities for benefits administration, including stabilization, hypercare, standard operating procedures, training materials, or service-level metrics
• 3+ years of experience using project delivery tools or methods, including workplans, risk, action, issue, and decision logs, requirements traceability, or collaboration tools

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $122,000 to $240,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

The team

Insights, Innovation, and Operate

Our Insights, Innovation & Operate Offering is designed to enhance key aspects of our clients' businesses by leveraging cutting-edge technology, data, and a blend of deep technical and human expertise. We innovate and deliver creative, industry-specific solutions that streamline operations and accelerate speed-to-value.

Recruiting for this role ends on 05/31/2026.

Work you'll do

As a Total Rewards-Health & Welfare Benefits Senior Consultant on the Insights, Innovation, and Operate team, you will be responsible for...

• Lead health and welfare benefits operations across program delivery, administration, and service execution.
• Oversee vendor performance, issue resolution, and operational escalations for health and welfare benefit programs.
• Manage projects and workstreams tied to benefits administration, process improvement, and service delivery outcomes.
• Collaborate with cross-functional stakeholders to support implementation activities, policy updates, and operational changes.
• Analyze operational metrics, participant trends, and service issues to identify risks and drive corrective actions.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Qualifications

Required:

• Bachelor's degree
• 5+ years of experience in health and welfare benefits administration in implementation, operations, optimization, or vendor/provider environments
• 4+ years of experience supporting eligibility, enrollment, life events, deductions, vendor feeds, or reconciliations in a benefits administration environment
• 3+ years of experience supporting Human Capital Management or payroll integration activities for benefits administration, including data flows, timing, file-based exchanges, or application programming interface exchanges
• 3+ years of experience preparing client-facing presentations, status updates, or deliverables using Microsoft Excel, Microsoft PowerPoint, or data visualization platforms
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Certification in one or more human resources or benefits disciplines, such as Certified Employee Benefit Specialist, Professional in Human Resources, Society for Human Resource Management Certified Professional, or comparable certification
• 5+ years of experience supporting or leading health and welfare benefits change initiatives, including implementation, process redesign, communications, stakeholder readiness, or adoption activities
• 3+ years of experience supporting operational transition activities for benefits administration, including stabilization, hypercare, standard operating procedures, training materials, or service-level metrics
• 3+ years of experience using project delivery tools or methods, including workplans, risk, action, issue, and decision logs, requirements traceability, or collaboration tools

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $122,000 to $240,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.