Total Rewards Operations Manager Jobs in Arizona

Description

About Community Medical Services

Community Medical Services (CMS) is one of the nation's leading providers of medication-assisted treatment and integrated behavioral healthcare. Every day, our teams help individuals and families overcome opioid use disorder through compassionate, evidence-based care delivered with dignity, respect, and clinical excellence.

Our work changes lives. We help people reclaim their health, reunite families, restore hope, and strengthen communities. Our employees are driven by purpose, united by our mission, and committed to making a meaningful difference for every patient we serve.

As CMS continues to grow, we are investing in our people, our culture, and the programs that support our employees. We believe exceptional employee experiences lead to exceptional patient experiences, and our Total Rewards strategy plays a critical role in attracting, engaging, and retaining the talented people who make our mission possible.

Why This Role Matters

This is a unique opportunity to lead the Total Rewards function at Community Medical Services. The Total Rewards Manager serves as the organization's subject matter expert for compensation, benefits, and leave management.

The successful candidate will thrive in a hands-on environment where they are responsible for both strategy and execution. One day you may be analyzing compensation data or developing a wellness initiative; the next you may be resolving a complex benefits issue, partnering with leaders on leave management, or preparing executive analytics.

As CMS continues to grow, this role offers significant opportunity to shape our Total Rewards philosophy, build scalable programs, influence organizational decisions, and grow alongside the organization and the People function.

Along the way, we'll invest in your well-being through a benefits package that includes:

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development 

Requirements

Key Responsibilities:

Benefits Administration

• Lead administration of all employee benefit programs, including medical, dental, vision, life, disability, and voluntary benefits.
• Serve as the primary relationship manager with carriers, brokers, third-party administrators, and benefit vendors.
• Lead annual Open Enrollment, including planning, communications, implementation, and employee education.
• Monitor plan performance, utilization, and costs, recommending improvements that balance employee experience with fiscal responsibility.
• Resolve complex benefit issues while delivering exceptional customer service.

Compliance & Risk Management

• Ensure compliance with federal and state benefit regulations, including ERISA, ACA, COBRA, HIPAA, and applicable leave laws.
• Manage benefits-related audits, regulatory reporting, plan documentation, and COBRA administration.
• Manage the organization's workers' compensation program, partnering with carriers, third-party administrators, HR, and operational leaders to coordinate claim reporting, manage return-to-work efforts, identify trends, and drive initiatives that reduce claim frequency, duration, and overall program costs.

Leave Management

• Administer employee leave programs, including FMLA, ADA accommodations, paid family and medical leave, military leave, jury duty, and company leave policies.
• Partner with HR Business Partners and the third-party leave administrator to manage accommodations and the interactive process.
• Monitor leave trends, maintain accurate records, and recommend process improvements that enhance compliance and the employee experience.

Systems, Data & Analytics

• Oversee benefits administration systems, HRIS integrations, eligibility processing, enrollment activities, and vendor file feeds.
• Ensure data integrity through audits, carrier reconciliations, and coordination with payroll team.
• Develop dashboards and analytics to monitor enrollment, utilization, claims, costs, and key Total Rewards metrics.

Compensation

• Conduct market pricing and competitive compensation analyses.
• Maintain salary structures, pay ranges, and job architecture.
• Partner with leaders on new hire offers, promotions, market adjustments, and internal equity reviews.
• Monitor market trends and recommend compensation strategies that support attraction, retention, and organizational goals.

Qualifications:

Required

• 7+ years of progressive experience in Total Rewards, with strong expertise in benefits and leave administration.
• High school diploma or GED.
• Working knowledge of compensation, workers' compensation, HRIS platforms, and multi-state employment practices.
• Experience managing benefit vendors, brokers, and third-party administrators.

Preferred

• CEBS, CCP, CBP, SHRM-CP/SHRM-SCP, PHR, or SPHR certification.
• Experience supporting a multi-state healthcare organization.
• Experience with Paylocity or a comparable Human Capital Management platform.

#CRPSF

Our Commitment

• We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.