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Livenation

Client Support Specialist

$18.50 - $24.75/hr

Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products * Create/modify reports, including Autypes, Repgens, Mopreps, and other ...

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Informatica MDM Admin

Branchville, NJ · On-site

$53.25 - $69.75/hr

Informatica (MDM, PowerCenter, IDQ), Cognos (BI, TM1), Microsoft (SSRS, SSIS, SSAS), Dell Statistica. Collaborate with various technical teams and business users for Development, QA, and Operations ...

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Cognos Finance

Reno, NV

Cognos TM1 admin experience, Knowledge of financial reporting. Ability to review the future-needs and assist in developing an approach to onboarding new data sources to extend reporting services ...

VITAS Healthcare

Financial Analyst 1

Miramar, FL · On-site

This position also supports and maintains the IBM Planning Analytics (TM1) environment, including forecasting, budgeting, reporting, and data management processes. Essential Responsibilities

Eisai, Inc.

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Raleigh, NC · On-site

$63K - $85K/yr

Utilize SAP, TM1, Microsoft Excel and PowerPoint, Monday.com, Ariba and Microsoft Copilot to improve financial reporting and operational efficiency. * Support enhancement of reporting processes ...

Chubb

AVP, External Reporting

Philadelphia, PA

Perform reconciliations between reporting outputs and source systems (e.g., general ledger, TM1). Financial Analysis & Insights * Analyze financial performance, key drivers, and variances across ...

NAPA

Senior Financial Analyst, Corporate

Atlanta, GA · On-site

$90 - $130/hr

Be a subject-matter-expertise on TM1 while developing and enhancing its current capabilities to better integrate with the US APG's budgeting and forecasting processes.This includes, but is not ...

VITAS Healthcare

Financial Analyst 1

Miramar, FL

This position also supports and maintains the IBM Planning Analytics (TM1) environment, including forecasting, budgeting, reporting, and data management processes. Essential Responsibilities

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As of Sep 3, 2026, the average yearly pay for tm1 in the United States is $47,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $53,000.00 per year, depending on experience, location, and employer.

What is a TM1?

A TM1 job typically involves working with IBM Planning Analytics (formerly known as TM1), a powerful enterprise performance management tool used for financial planning, budgeting, forecasting, and reporting. TM1 professionals develop, maintain, and optimize data models, create reports and dashboards, and automate financial processes. They often work with business analysts, finance teams, and IT departments to ensure data accuracy and improve decision-making. Strong skills in TM1 Rules, TurboIntegrator (TI) processes, and scripting languages like SQL or Python are essential.

What are the primary responsibilities of a TM1 on a daily basis?

As a TM1, your typical day involves supervising a team, assigning tasks, monitoring workflow, and ensuring that targets and deadlines are met. You will conduct regular check-ins with team members, address any challenges that arise, and provide coaching or feedback to promote professional development. TM1s also collaborate closely with higher-level managers and cross-functional teams to align on company goals and process improvements. This role blends hands-on leadership with administrative oversight, making it essential for those who enjoy both people management and operational excellence.

What are the key skills and qualifications needed to thrive in the TM1 position, and why are they important?

To thrive as a TM1 (Team Manager 1), candidates generally need strong leadership, organizational, and problem-solving skills, often supported by experience managing teams or projects in the relevant industry. Familiarity with workforce management systems, project management software, and sometimes certifications such as Six Sigma or PMP can be valuable. Outstanding interpersonal communication, adaptability, and conflict resolution abilities set top performers apart. These skills help ensure that a TM1 can effectively guide their team, meet business goals, and foster a productive and positive work environment.

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Tm1 jobs near you
Infographic showing various Tm1 job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 81% Physical, 11% Hybrid, and 8% Remote job distribution, with an average salary of $47,035 per year, or $22.6 per hour.

Client Support Specialist

Livenation

Remote

$18.50 - $24.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Live Nation rating

7.1

Company rating: 7.1 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

11th of 52 rated entertainment

Job description

Job Summary:

JOB DESCRIPTION - Client Support Specialist

Location:Honolulu, Hawaii

Division:Ticketmaster

Line Manager:Area Manager, Field Operations

Contract Terms:Full Time

THE TEAM

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.

THE JOB

This position delivers services to support the client's day-to-day needs related to the use of ticketing systems and products. The CSS will be responsible for maintaining agreed upon service levels. They will follow-up as needed with national teams to ensure we are providing timely problem resolution. Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.

WHAT YOU WILL BE DOING

CLIENT SERVICE

  • Develop and maintain excellent client relationships
  • Meet and exceed client service level agreements
  • Advise and assist with reporting
  • Coordinate upgrades and hardware replacements at client sites
  • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
  • Maintain customer contacts to enable accurate tracking and reporting
  • Provide high level marketing support on Ticketmaster no-cost solutions
  • Provide onsite event support and afterhours office support

Ticketmaster ONE, Host System & Access Control Support

  • Working knowledge of Ticketmaster ONE web portal
  • Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
  • Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
  • Support season ticketing, access control support customization (rules, exceptions, etc.)
  • Assist with client onboarding and ongoing maintenance
  • Act as the expert in all facets of access control products
  • Basic knowledge of event programming as it relates to sales channels and consumer experience
  • Knowledge of the Event Base product suite
  • Identifies and assist in resolving event programming related errors

Product Support

  • Communicate product updates, new features and functionality to client base; TM products such as Archtics, HOST, TM.com, Scaling, Analytics, TM1 Maps, Pricemaster, TM1 Events and TM1 Engagement
  • Provide support and best practices to the client for all TM products including archiving data, loading events, setting rules, adding hardware, and communication to other TM servers
  • Assist with new manifest creation
  • Establish any special client MOP types
  • Install Archtics on workstations and ticket printers
  • Initial and ongoing training of new features and functionality
  • Perform database tasks as needed by client

Problem Resolution

  • Use troubleshooting techniques and tools to identify the root cause of issues
  • Research client/customer complaints about service levels
  • Work with National/Central support groups to expedite problem resolution
  • Troubleshooting software and hardware issues - Archtics/Host/AM/TM1 Entry/Inventory Control/Pricemaster
  • Provide coordination of a networking issues between client and TM IT
  • Balance Audits/Settlement issues
  • Resolve issues with Customer Service for events with problems and/or special circumstances
  • Restart database server, credit card server, and DIGIT server

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

  • H.S. diploma or equivalent. BA/BS degree is preferred
  • 1+ years of experience with the Ticketmaster System and/or various ticketing system
  • Overall awareness of the entertainment and sports business is important
  • Box Office experience is a plus
  • Knowledge of how TM departments impact on one another, and on outside clients is a plus
  • Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
  • Archtics experience is preferred
  • Strong Microsoft Word, Powerpoint and Excel skills
  • Service oriented, with strong organizational and communication skills.
  • Able to successfully handle multiple priorities
  • Certain degree of creativity, latitude, and problem solving is required
  • Candidate must reside in Hawaii

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

  • Rock Solid Reliability - I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
  • Solution Driven - I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
  • Winning Teamwork - I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
  • Act with Integrity - I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

BENEFITS & PERKS

Through our'Taking Care of Our Own'program, we providebenefitsacross six keypillars:

  • HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

  • YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

  • WEALTH: 401(k) program with company match, stock reimbursement program

  • FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

  • CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

  • OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Ourmissionat Ticketmaster is to connect people around the world to the live events they love.Ticketmaster isthe world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing artscentersandtheaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability-Fans and clientscounton us to power their live event experiences and we rely on each other to make it happen.

Teamwork-While we celebrateindividual achievements, we know have moresuccessasa team.

Integrity- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.


Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation,intersectionality,or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is anapplicant consistentwith its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodationin order toperform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on acase-by-casebasis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified personsavailable in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.Ticketmastermay use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

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The expected compensation for this position is:

$70,000.00 USD - $88,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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