Title Resolution Specialist Jobs (NOW HIRING)

Requisition No: 880927 

Agency: Department of Revenue

Working Title: RETURN RESOLUTION SPECIALIST - 73000649

 Pay Plan: Career Service

Position Number: 73000649 

Salary:  $43,199.76 / annually 

Posting Closing Date: 08/11/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

General Tax Administration

Return Resolution Specialist (Revenue Specialist III)

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is a Return Resolution Specialist - Revenue Specialist III position in the General Tax Administration Program's, Return Reconciliation Process, Sales and Miscellaneous Tax Unit. The incumbent corresponds with Department personnel and external customers to obtain information to resolve discrepancies on tax returns, initiates correction to accounting records, corrects discrepancies identified during account analysis, and logically applies tax knowledge.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue within the General Tax Administration Program.
• One year of experience researching and resolving account issues in the System for Unified Taxation (SUNTAX).
• One year of experience making corrections to the Account Balance screen in the System for Unified Taxation (SUNTAX).
• One year of experience working sales orders in the Return Reconciliation Process.

PREFERENCES: 

• Preference will be given to candidates with consolidated sales tax experience.   

SPECIAL NOTES:

• The required work hours for this position are Monday through Friday, 8:00 a.m. to 5:00 p.m.
• This position is eligible for telework and flexible scheduling after you complete the required training and reach an acceptable level of proficiency.

SALARY: The hiring salary for this position generally will not exceed $3,599.98 monthly/$43,199.76 annually.

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Lisa Watson, (850) 617-8410, Lisa.Watson@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.