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Timeshare Supervisor Jobs (NOW HIRING)

MasterCorp

Supervisor - Holiday Hills

Branson, MO · On-site

The Timeshare Supervisor/Inspector is responsible for consistently meeting quality and timeliness standards in the supervision of cleaning personnel. A Supervisor/Inspector must ensure the company ...

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How much do timeshare supervisor jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for timeshare supervisor in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $36.54 per hour, depending on experience, location, and employer.

What is the difference between Timeshare Supervisor vs Timeshare Sales Agent?

AspectTimeshare SupervisorTimeshare Sales Agent
CredentialsExperience in sales, customer service, and supervisory skillsSales certifications, customer service skills
Work EnvironmentOversees sales teams, manages operations, and ensures complianceEngages directly with customers to sell timeshare units
Employer & IndustryResorts, vacation clubs, timeshare companiesResorts, sales offices, timeshare developers

While both roles involve the timeshare industry, a Timeshare Supervisor manages sales teams and oversees operations, whereas a Timeshare Sales Agent focuses on directly selling timeshare units to customers. The supervisor role requires leadership skills and experience, while the sales agent role emphasizes sales techniques and customer interaction.

What are some common challenges faced by Timeshare Supervisors, and how can they effectively address them?

Timeshare Supervisors often encounter challenges such as managing diverse teams, addressing guest concerns, and ensuring sales goals are met while maintaining high ethical standards. Effective supervisors stay proactive by providing ongoing training, fostering open communication between team members, and promptly resolving conflicts. Additionally, they collaborate closely with sales, marketing, and guest services departments to streamline operations and deliver a seamless experience for both guests and staff.

What are the key skills and qualifications needed to thrive as a Timeshare Supervisor, and why are they important?

To thrive as a Timeshare Supervisor, you need experience in hospitality management, sales expertise, and a solid understanding of timeshare operations, often supported by a degree in hospitality or business. Familiarity with property management systems, reservation software, and customer relationship management (CRM) tools is typically required. Strong leadership, problem-solving abilities, and effective communication skills set top performers apart in this role. These skills and qualities are vital to ensure smooth team operations, achieve sales targets, and deliver excellent guest experiences.

What are Timeshare Supervisors?

Timeshare Supervisors are professionals responsible for overseeing the daily operations and staff within a timeshare property or resort. They ensure that guest services meet company standards, address guest concerns, and coordinate with housekeeping, maintenance, and front desk teams. Timeshare Supervisors also monitor sales processes, ensure compliance with policies, and help train and motivate staff. Their goal is to create a positive experience for owners and guests while supporting the property's business objectives.
More about Timeshare Supervisor jobs
What job categories do people searching Timeshare Supervisor jobs look for? The top searched job categories for Timeshare Supervisor jobs are:
Infographic showing various Timeshare Supervisor job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Temporary, and 1% Nights. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $63,748 per year, or $30.6 per hour.

Timeshare Marketing Call Center Supervisor

Massanutten

VA • On-site

Full-time

Posted 5 days ago

Job description

Massanutten Resort | Great Eastern Resort Corporation (GERC)
Job Summary
The Call Center Supervisor position is responsible for leading a team of call center agents to achieve budgeted booking and tour volume for respective lead sources. Thie role will directly oversee a team of outbound call agents within the Massanutten Resort on-site call center.
This role will be responsible for maintaining the appropriate staffing levels for the respective team while ensuring bookings and tour levels are met on a weekly basis. This role will work with other managers within the office to share best practices and minimum standards across team members. This role is responsible for providing weekly team and agent performance reports and sharing with the On-Site Marketing Operations Manager.
This position requires a dynamic individual with strong leadership, organizational, and problem-solving skills. The ideal candidate should be strategic yet tactical and not be afraid to confront challenging situations to enforce policies and procedures. This role will directly supervise a team of up to 10 call center agents. This role will work closely with other members of the On-Site Marketing team as well as other managers within the Timeshare Marketing Group.
Key Responsibilities
  • Maximize booking and tour production from successful implementation of outbounds call efforts to appropriate lead sources.
  • Ensure proper staffing levels are met for the team on a weekly and monthly basis while ensuring correct performance management practices are in place at an individual agent level.

Qualifications
  • Education: Bachelor's degree in business administration, management or a related field; or equivalent sales experience as stated below.
  • Experience: Minimum of 3-5 year's experience in a call center environment with at least 1-2 years in a supervisory or managerial role. Experience within resort, timeshare, or real estate industry preferred.
    • Strong knowledge of industry regulations and call center best practices, with special emphasis on timeshare, real estate, or resort development preferred.
    • Solid understanding of call center performance metrics and reporting as well as payroll management and forecasting.
    • Experience working in the hospitality or timeshare industry is a plus.
  • Skills:
    • Outgoing personality with strong leadership and team management skills.
    • Ability to work under pressure and manage multiple tasks simultaneously.
    • Exceptional interpersonal and communication skills
    • Ability to motivate, coach, train and direct employees

Work Environment/Expectations
  • The position is based at Massanutten Resort, Virginia.
  • Must be willing to work variable shift including nights and weekends, and be available at all times that the Call Centers are open and working.

For more information, please contact Connie Wittig at 540.289.3136.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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