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TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and ...

TNT Crane & Rigging

Time Keeper

Pampa, TX · On-site

Experience working in plant keying in time for turnaround workers/contract/full time employees Skills Required: Ability to handle confidential information Attention to detail and accuracy is of the ...

Justworks

Product Manager, Time

New York, NY · On-site

Time Off covers leave policies, PTO balances, and the workflows admins and employees use to request and approve time away. Time Worked covers how hours are captured, reviewed, and passed to payroll ...

Sunshine Schools

Nap Time Assistant

Morehead City, NC · On-site

Were hiring a Nap Time Assistant to help us make that happen. If youre naturally patient, dependable, and enjoy quiet, structured environmentsthis could be the perfect fit. The Nap Time Assistant ...

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What are the key skills and qualifications needed to thrive as a Time Manager, and why are they important?

To thrive as a Time Manager, you need excellent organizational, planning, and prioritization skills, often supported by experience in project or administrative management. Familiarity with scheduling tools like Microsoft Outlook, Google Calendar, and project management software such as Asana or Trello is typically required. Strong communication, attention to detail, and adaptability are crucial soft skills for effective coordination and problem-solving. These competencies ensure tasks are completed efficiently, deadlines are met, and organizational productivity is maximized.

What are Time jobs?

Time jobs typically refer to roles that involve tracking, managing, or analyzing time and schedules within an organization. These positions may include timekeepers, schedulers, or time management specialists who ensure accurate recording of work hours, coordinate shift schedules, and help maintain compliance with labor regulations. Effective time management in these roles is critical for productivity, payroll accuracy, and smooth operations. Depending on the industry, time jobs can range from administrative support to specialized project management roles.

What are some common challenges faced by Time Management Specialists, and how can they be addressed in a team environment?

Time Management Specialists often navigate challenges such as balancing competing deadlines, managing interruptions, and coordinating schedules across various departments. To address these, it's important to implement clear communication protocols and leverage productivity tools that provide transparency into everyone's workload. Successful specialists foster a collaborative culture by regularly aligning priorities with team members and proactively identifying bottlenecks. This approach not only streamlines workflows but also encourages accountability within the team.
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Infographic showing various Time job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
WFM Real Time Analyst

WFM Real Time Analyst

TELUS Digital

Las Vegas, NV • On-site

Full-time

Re-posted 15 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

87th of 207 rated it services

Job description

Description
Last day to apply: Sunday, May 24th 2026 by 11:59 PM
Position overview
As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met.
Key responsibilities
  • Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and compliance with the account's service level agreements
  • Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence
  • Proactively communicate intraday challenges impacting service level agreements to Operation leaders in support required actions
  • Support communication with team leaders and frontline team members

Core competencies
  • Giving support, focusing on customers, embracing technology, managing self-development

Leadership competencies
  • N/A no people management accountabilities

Functional competencies
  • Knowledge of real time monitoring and reporting
  • Analytical and problem solving skills
  • Ability to work in a fast paced environment
  • Ability to solve problems in straightforward situations, analyzing possible solutions from experience, judgement and precedents

Qualifications
  • 8+ months of work experience in contact center; workforce management experience is a plus
  • High school degree
  • CEFR B1-B2 English (oral/ written) (Or as in SOW)

About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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