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Tier Two Help Desk Technician Jobs (NOW HIRING)

Omniscius Consulting

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

The Help Desk Technician shall provide phone and onsite support for headquarters personnel and ... Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues ... Help Desk Technician Qualifications * Active DoD Secret clearance * CompTIA Security+ certification

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

... with Tier II and Tier III to solve a customer's issuesWorks with clients over the phone to ... Help Desk Technician QualificationsActive DoD Secret clearanceCompTIA Security ...

Simpatico Systems

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing ...

AXIS Management Group, LLC

Be Seen First

IT Help Desk Technician

Arlington, VA · On-site

$58K - $70K/yr

We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software ...

Simpatico Systems, LLC

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing ...

Simpatico Systems, LLC

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing ...

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Tier Two Help Desk Technician information

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How much do tier two help desk technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tier two help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Tier Two Help Desk Technician vs Tier One Help Desk Technician?

AspectTier Two Help Desk TechnicianTier One Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentHandles escalated issues, more technicalInitial contact, basic troubleshooting
ResponsibilitiesDiagnoses complex problems, provides advanced supportResolves common issues, gathers initial info

Tier Two Help Desk Technicians handle more complex technical issues and escalated tickets, requiring advanced troubleshooting skills and certifications. In contrast, Tier One Technicians focus on basic support and initial customer contact. The two roles work together to ensure efficient technical support across organizations.

What cities are hiring for Tier Two Help Desk Technician jobs?

Cities with the most Tier Two Help Desk Technician job openings:

What states have the most Tier Two Help Desk Technician jobs?

States with the most job openings for Tier Two Help Desk Technician jobs include:

What are popular job titles related to Tier Two Help Desk Technician jobs?

For Tier Two Help Desk Technician jobs, the most frequently searched job titles are:

Tier Two Help Desk Technician jobs near you

Senior Help Desk Technician / Tier 3

Arlington, VA • On-site

Mindbank Consulting Group
201 - 500 employees
Learn more about Mindbank Consulting Groupexternal

$85K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Position – Sr. Help Desk Technician (Tier 3)

Location – Department of Navy Chief Information Officer's (DON CIO) Information Technology – Arlington, VA

Pay Rate – $85,000 - $95,000

Contract – 5 YEARS

**Must have at least a Secret Clearance

Mindbank Consulting Group has an immediate need for a Sr. Help Desk Technician (Tier 3).

 Sr. Help Desk Technician (Tier 3) Responsibilities:

·       Performs in-depth analysis, diagnosis and resolution of desktop and workstations.

·        Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems and network applications. 

·        Experience in troubleshooting mobile devices.

·        Able to support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas.

·        Navy Trusted Agent for issuing SIPR Tokens.

Sr. Help Desk Technician (Tier 3) Qualifications:

·        Must have a Security+ Certification.

·        7 years of experience in Information Technology, with 4 years specialized experience in PC and wireless technologies including expert knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment.

·        Experience as a Navy Trusted Agent for issuing SIPR Tokens.

·        Need some leadership experience to assist with the helpdesk on tasks, projects and client’s initiatives.

·        Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.

Why should you work for Mindbank?

Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.

Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term Disability
  • Short Term Disability
  • 401 (k) Plan
  • Paid Time Off
  • Training and Education Reimbursement
  • Referral Bonuses

As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.



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