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Tier Three Soc Analyst Jobs in Indiana (NOW HIRING)

InComm Payments

Analyze data flows across core transaction platforms to financial systems to ensure accuracy ... This position is eligible for the Employee Referral Bonus Program- Tier 3 #LI-TL1 #LI-Remote ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Job Type Full-time Description The Systems Support Analyst will independently provide tier 1 and tier 2 support to internal end-users and assist the Manager with tier 3 and project work. Strong ...

INCOG

Windows Systems Administrator

Fishers, IN · On-site

Infrastructure, Endpoint & Tier 3 Operations * Administer Microsoft Azure / Entra ID infrastructure ... Partner with the Security Analyst, who owns access reviews and audit trail reviews, by providing ...

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Tier Three Soc Analyst information

What is the difference between Tier Three Soc Analyst vs Tier Two Soc Analyst?

AspectTier Three Soc AnalystTier Two Soc Analyst
CertificationsSecurity+, CISSP, CEHSecurity+, CySA+, GSEC
Work EnvironmentAdvanced incident response, threat hunting, complex analysisMonitoring, initial incident triage, escalation
ResponsibilitiesHandling sophisticated threats, root cause analysis, threat huntingMonitoring alerts, initial investigation, escalation

The main difference between a Tier Three Soc Analyst and a Tier Two Soc Analyst lies in the complexity of tasks and experience level. Tier Three analysts handle advanced threat detection and incident response, often performing threat hunting and root cause analysis. In contrast, Tier Two analysts focus on monitoring alerts, initial investigations, and escalating issues. Both roles require security certifications, but Tier Three analysts typically possess more advanced credentials and experience.

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Tier Three Soc Analyst jobs near you

Technical Support Representative III

Surf Internet

La Porte, IN • On-site

$28 - $30/hr

Other

Re-posted 6 days ago

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

36th of 99 rated telecommunications companies

Job description

Overview
Surf Internet is seeking a highly experienced Tier 3 Technical Support Representative to serve as a front-line escalation point for our most complex technical issues and highest-value customers. This role operates at the intersection of advanced technical troubleshooting, customer ownership, and cross-functional leadership.
As a Tier 3 representative, you will lead the resolution of critical incidents, support enterprise clients directly. You will drive root cause analysis, and ensure a seamless, high-quality customer experience at scale.
Reports To: Technical Support Manager
Department: Technical Support
Job Status: Non-Exempt
Responsibilities:
Advanced Technical Ownership
  • Serve as the highest escalation point for complex and high-impact technical issues, including enterprise and business-critical outages.
  • Lead end-to-end resolution of incidents, including diagnosis, mitigation, root cause analysis (RCA), and prevention.
  • Handle advanced networking issues across fiber, fixed wireless, and VoIP systems.

Enterprise Customer Support
  • Act as a front-line technical contact for enterprise and high-value customers.
  • Own and manage critical tickets with a strong focus on communication, urgency, and transparency.
  • Translate complex technical issues into clear, business-impacting terms for customers.

Incident Management & Leadership
  • Lead enterprise incident response efforts, coordinating across Network Operations, Engineering, and Field teams.
  • Drive incident bridges, provide real-time updates, and ensure timely resolution.
  • Maintain accountability for escalations and customer satisfaction.

Cross-Functional Collaboration
  • Partner with Engineering, Network Operations, and Product teams to resolve defects and improve service reliability.
  • Escalate bugs, infrastructure gaps, and recurring issues with detailed technical documentation.
  • Influence product and operational improvements based on frontline insights.

Mentorship & Team Development
  • Act as a technical mentor and escalation resource for Tier 1 and Tier 2 agents.
  • Provide guidance, training, and knowledge sharing to improve overall team capability.

Process Improvement & Strategy
  • Identify trends, recurring issues, and inefficiencies; propose and implement solutions.
  • Contribute to automation, tooling improvements, and workflow optimization.
  • Help define escalation paths, incident response standards, and support best practices.

Documentation & Knowledge Management
  • Maintain detailed and accurate documentation of incidents, RCAs, and resolutions.
  • Contribute to internal knowledge bases and technical runbooks.
  • Ensure enterprise-level issues are well-documented for future prevention.

Qualifications:
  • High School diploma or equivalent required; advanced technical certifications or relevant experience strongly preferred.
  • 3+ years of experience in technical support, networking, or ISP environments, including Tier 2/3 support.
  • Deep understanding of:
  • LAN/WAN networking, TCP/IP, DNS, DHCP
  • Fiber and fixed wireless technologies
  • VoIP systems (SIP, call quality troubleshooting)
  • Advanced Wi-Fi systems (including mesh networks like Eero)
  • Experience with packet analysis tools (e.g.,PingPlotter ) and network diagnostics.
  • Experience with ticketing systems, CRM platforms, and monitoring tools.
  • Ability to leverage logs, metrics, and telemetry for troubleshooting and RCA.
  • Exceptional analytical and troubleshooting skills with a methodical approach.
  • Ability to lead complex incident resolution under pressure.
  • Strong decision-making skills with minimal supervision.
  • Excellent verbal and written communication skills.
  • Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
  • Strong customer-first mindset, especially for enterprise clients.
  • Proven ability to work cross-functionally in fast-paced environments.
  • Comfortable handling high-severity incidents and shifting priorities.
  • Self-driven with a strong sense of ownership and accountability.

What Surf Internet employees say

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