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Tier Three Network Engineer Jobs in Oregon (NOW HIRING)

OR · On-site

$80K - $110K/yr

Lead network architecture, system fail-over, and other technical system design discussions with ... Provide Tier 3 support for customer though our support organization. * Complete, post, and update ...

Be Seen First

Are you a top-tier IT professional seeking a role where your expertise makes a real impact ... Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls ...

Veteran-friendly

Relocation assistance

Training provided

Be Seen First

Are you a top-tier IT professional seeking a role where your expertise makes a real impact ... Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls ...

Veteran-friendly

Relocation assistance

Training provided

What additional requirements you'll need * 8-10+ years of experience in network engineering, with ... Demonstrated ability to troubleshoot complex, multi-tier application issues * F5 certifications ...

Stepan is seeking a Regional Sales Manager - Tier 2/3 Accounts to join our North America ... Join our network and we'll keep you informed about upcoming events and opportunities that match ...

Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...

OR

$90K - $100K/yr

... networking fundamentals, and supporting security controls under established standards. You must ... Collaborate with Tier 3 engineers on complex escalations Skills & Experience * Azure Administrator ...

Provide Tier-3 support for mission-critical production systems. * Support geographically ... Enterprise networking Technical Skills Category Technologies Cloud Oracle Cloud Infrastructure (OCI ...

Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...

Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...

Optical Transport Engineer (IXC)

Portland, OR · On-site

$136K - $177K/yr

As a Network Engineer, you will support the management and technical deployment implementation of ... Prefer 3 or more years' experience working with SONET equipment and Optical Circuits. Specifically ...

Showing results 21-40

Tier Three Network Engineer information

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On-Site MSP Escalations Engineer

Pacific Office Automation

Beaverton, OR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

211th of 360 rated logistics


Job description

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX & HI With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a MSP Escalations Engineer for our office in Beaverton, OR.

The Tier III Help Desk Technician is the last line of technical support for server and network escalations for our clients. As a Tier III staff member, you are the final point of escalation for the help desk. You will be interacting with clients and third-party vendors to resolve highly technical issues involving all aspects of our client's IT environment. You should be able to demonstrate exceptional critical thinking, systems analysis, and breadth of technology capabilities along with excellent customer service skills.

Essential Job Duties

  • Work within the enterprise ticketing system
  • Manage personal workflow to ensure efficient operations
  • Conscientious documentation of all activities
  • Troubleshoot advanced software, hardware, and network issues.
  • Setup new user and email accounts that did not succeed
  • Troubleshoot advanced printer and Software issues on Client PCs
  • Troubleshoot advanced networking issues
  • Troubleshoot Server down issues
  • Troubleshoot Hardware/server alerts from Infrastructure
  • Document Resolution steps for closed tickets and notes for escalations
  • Document new issues for Tier 2 in IT glue
  • Monitor Backup systems and work with a backup team to restore customer data as needed
  • Escalate to Tier four as needed, continue to track and follow up on the issue until resolved
  • Work issues to resolution
  • Mentor Tier 1 & 2
  • Aid in training Tier 1 & 2
  • Provide technical support over the phone or Web to end-users
  • Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues
  • Work with TAM/Sales as needed to resolve issues
  • Provide root cause analysis as needed

Qualifications

  • 5+ years of MSP experience and 7+ years of IT experience
  • Associates or Bachelors degree
  • MCSE (or MCITP)
  • CISP/CCNA/CCNP
  • Network+ or A+ Certifications.
  • Knowledge and hands-on experience providing technical support to users using Windows 7, Windows 8, and other mainstream Microsoft applications

Benefits

  • Advancement and growth into leadership roles
  • Team-player environment
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA Program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.

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