Position We are seeking a MSP Escalations Engineer for our office in Beaverton, OR ... The Tier III Help Desk Technician is the last line of technical support for server and network ...
New
Position We are seeking a MSP Escalations Engineer for our office in Beaverton, OR ... The Tier III Help Desk Technician is the last line of technical support for server and network ...
New
Position We are seeking a MSP Escalations Engineer for our office in Beaverton, OR ... The Tier III Help Desk Technician is the last line of technical support for server and network ...
New
Position We are seeking a MSP Escalations Engineer for our office in Beaverton, OR ... The Tier III Help Desk Technician is the last line of technical support for server and network ...
New
Conduct system performance analysis and performance improvements in collaboration with Architects, Engineers and Network Engineer to insure system efficiency. Provide Tier 2 and Tier 3 Ievel support.
Conduct system performance analysis and performance improvements in collaboration with Architects, Engineers and Network Engineer to insure system efficiency. Provide Tier 2 and Tier 3 Ievel support.
OR · On-site
$80K - $110K/yr
Lead network architecture, system fail-over, and other technical system design discussions with ... Provide Tier 3 support for customer though our support organization. * Complete, post, and update ...
On-Site Tier II Helpdesk Technician
$20.75 - $28/hr
Support basic networking (DNS, DHCP, VPNs, firewall/client connectivity) * Use RMM tools to monitor ... Collaborate with Tier 3/Engineering teams on complex issues * Identify recurring problems and ...
On-Site Tier II Helpdesk Technician
$20.75 - $28/hr
Support basic networking (DNS, DHCP, VPNs, firewall/client connectivity) * Use RMM tools to monitor ... Collaborate with Tier 3/Engineering teams on complex issues * Identify recurring problems and ...
Be Seen First
System Support Technician III
Medford, OR · On-site
$90K - $125K/yr
Are you a top-tier IT professional seeking a role where your expertise makes a real impact ... Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls ...
Quick apply
Veteran-friendly
Relocation assistance
Training provided
Be Seen First
System Support Technician III
Medford, OR · On-site
$90K - $125K/yr
Are you a top-tier IT professional seeking a role where your expertise makes a real impact ... Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls ...
Veteran-friendly
Relocation assistance
Training provided
On-Site Tier II Helpdesk Technician
Beaverton, OR · On-site
$20.75 - $28/hr
Support basic networking (DNS, DHCP, VPNs, firewall/client connectivity) * Use RMM tools to monitor ... Collaborate with Tier 3/Engineering teams on complex issues * Identify recurring problems and ...
On-Site Tier II Helpdesk Technician
Beaverton, OR · On-site
$20.75 - $28/hr
Support basic networking (DNS, DHCP, VPNs, firewall/client connectivity) * Use RMM tools to monitor ... Collaborate with Tier 3/Engineering teams on complex issues * Identify recurring problems and ...
Be Seen First
System Support Technician III
Medford, OR · On-site
$90K - $125K/yr
Are you a top-tier IT professional seeking a role where your expertise makes a real impact ... Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls ...
Quick apply
Veteran-friendly
Relocation assistance
Training provided
Be Seen First
System Support Technician III
Medford, OR · On-site
$90K - $125K/yr
Are you a top-tier IT professional seeking a role where your expertise makes a real impact ... Work with Hyper-V/VMware, Azure, Active Directory, SQL, Exchange, networking (VLANs, firewalls ...
Veteran-friendly
Relocation assistance
Training provided
On-Site Tier II Helpdesk Technician
$20.75 - $28/hr
Support basic networking (DNS, DHCP, VPNs, firewall/client connectivity) * Use RMM tools to monitor ... Collaborate with Tier 3/Engineering teams on complex issues * Identify recurring problems and ...
Quick apply
On-Site Tier II Helpdesk Technician
$20.75 - $28/hr
Support basic networking (DNS, DHCP, VPNs, firewall/client connectivity) * Use RMM tools to monitor ... Collaborate with Tier 3/Engineering teams on complex issues * Identify recurring problems and ...
Senior Network Load Balancing Engineer
$116K - $162K/yr
What additional requirements you'll need * 8-10+ years of experience in network engineering, with ... Demonstrated ability to troubleshoot complex, multi-tier application issues * F5 certifications ...
Senior Network Load Balancing Engineer
$116K - $162K/yr
What additional requirements you'll need * 8-10+ years of experience in network engineering, with ... Demonstrated ability to troubleshoot complex, multi-tier application issues * F5 certifications ...
Regional Sales Manager - Tier 2/3 Accounts
OR · On-site +1
$14K - $170K/mo
Stepan is seeking a Regional Sales Manager - Tier 2/3 Accounts to join our North America ... Join our network and we'll keep you informed about upcoming events and opportunities that match ...
Regional Sales Manager - Tier 2/3 Accounts
OR · On-site +1
$14K - $170K/mo
Stepan is seeking a Regional Sales Manager - Tier 2/3 Accounts to join our North America ... Join our network and we'll keep you informed about upcoming events and opportunities that match ...
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...
$90K - $100K/yr
... networking fundamentals, and supporting security controls under established standards. You must ... Collaborate with Tier 3 engineers on complex escalations Skills & Experience * Azure Administrator ...
$90K - $100K/yr
... networking fundamentals, and supporting security controls under established standards. You must ... Collaborate with Tier 3 engineers on complex escalations Skills & Experience * Azure Administrator ...
Principal Systems Engineer
Hillsboro, OR · On-site
Provide Tier-3 support for mission-critical production systems. * Support geographically ... Enterprise networking Technical Skills Category Technologies Cloud Oracle Cloud Infrastructure (OCI ...
Principal Systems Engineer
Hillsboro, OR · On-site
Provide Tier-3 support for mission-critical production systems. * Support geographically ... Enterprise networking Technical Skills Category Technologies Cloud Oracle Cloud Infrastructure (OCI ...
Deskside support Engineer
Salem, OR · On-site
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...
Deskside support Engineer
Salem, OR · On-site
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...
Deskside support Engineer
Salem, OR · On-site
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...
Deskside support Engineer
Salem, OR · On-site
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...
Deskside support Engineer
Salem, OR · On-site
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...
Deskside support Engineer
Salem, OR · On-site
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...
... networking. * Experience supporting Windows workstation deployments and migrations. * Excellent troubleshooting, documentation, and communication skills. * Experience providing Tier III ...
New
... networking. * Experience supporting Windows workstation deployments and migrations. * Excellent troubleshooting, documentation, and communication skills. * Experience providing Tier III ...
New
Deskside support Engineer
Salem, OR · On-site
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...
Deskside support Engineer
Salem, OR · On-site
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ... as computing, networking, integration, and domain administration. Must possess a degree. High ...
Optical Transport Engineer (IXC)
Portland, OR · On-site
$136K - $177K/yr
As a Network Engineer, you will support the management and technical deployment implementation of ... Prefer 3 or more years' experience working with SONET equipment and Optical Circuits. Specifically ...
Optical Transport Engineer (IXC)
Portland, OR · On-site
$136K - $177K/yr
As a Network Engineer, you will support the management and technical deployment implementation of ... Prefer 3 or more years' experience working with SONET equipment and Optical Circuits. Specifically ...
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 2 days ago
New
Pacific Office Automation rating
7.0
Based on 38 frontline employees who took The Breakroom Quiz
211th of 360 rated logistics
Job description
Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX & HI With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking a MSP Escalations Engineer for our office in Beaverton, OR.
The Tier III Help Desk Technician is the last line of technical support for server and network escalations for our clients. As a Tier III staff member, you are the final point of escalation for the help desk. You will be interacting with clients and third-party vendors to resolve highly technical issues involving all aspects of our client's IT environment. You should be able to demonstrate exceptional critical thinking, systems analysis, and breadth of technology capabilities along with excellent customer service skills.
Essential Job Duties
- Work within the enterprise ticketing system
- Manage personal workflow to ensure efficient operations
- Conscientious documentation of all activities
- Troubleshoot advanced software, hardware, and network issues.
- Setup new user and email accounts that did not succeed
- Troubleshoot advanced printer and Software issues on Client PCs
- Troubleshoot advanced networking issues
- Troubleshoot Server down issues
- Troubleshoot Hardware/server alerts from Infrastructure
- Document Resolution steps for closed tickets and notes for escalations
- Document new issues for Tier 2 in IT glue
- Monitor Backup systems and work with a backup team to restore customer data as needed
- Escalate to Tier four as needed, continue to track and follow up on the issue until resolved
- Work issues to resolution
- Mentor Tier 1 & 2
- Aid in training Tier 1 & 2
- Provide technical support over the phone or Web to end-users
- Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues
- Work with TAM/Sales as needed to resolve issues
- Provide root cause analysis as needed
Qualifications
- 5+ years of MSP experience and 7+ years of IT experience
- Associates or Bachelors degree
- MCSE (or MCITP)
- CISP/CCNA/CCNP
- Network+ or A+ Certifications.
- Knowledge and hands-on experience providing technical support to users using Windows 7, Windows 8, and other mainstream Microsoft applications
Benefits
- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA Program
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.
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What Pacific Office Automation employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Pacific Office Automation
Sourced by ZipRecruiter
Industry
It services, office supplies and stationery stores and technology, communication and media
Company size
1,001 - 5,000 Employees
Headquarters location
Beaverton, OR, US