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Tier Ii Jobs (NOW HIRING)

Tier 2 Deskside Technician

Deale, MD

$19.75 - $25.25/hr

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...

FSMS Tier 2 Lead

Chesapeake, VA ยท On-site

$100K - $135K/yr

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex financial system issues, managing business process analysis activities, supporting Oracle Federal ...

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex financial system issues, managing business process analysis activities, supporting Oracle Federal ...

Tier II Help Desk

Alexandria, VA ยท On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

Tier 2 Customer Support Lead ID 2025-3327 Job Locations US Category Information Technology Type Regular Full-Time Overview DecisionPoint seeks a Tier 2 Customer Support Lead to oversee all mid-level ...

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

Tier 2 Helpdesk Lead CGI Federal is seeking a Tier 2 Help Desk Functional Lead to join a growing and dynamic program to provide client facing production support and service desk support (Tier 2) to a ...

New

Tier II Support Representatives strengthen the broader Customer Support organization by serving as subject matter experts, sharing knowledge, improving documentation, and collaborating across teams.

New

Tier 2 Helpdesk Lead Category: Service Desk / End User Services Main location: United States, Virginia, Fairfax Position ID:J0826-0116 Employment Type: Full Time U.S. - CGI Federal - Making a real ...

Deskside Technician (Tier 2)

Washington, DC ยท On-site

$23 - $29.25/hr

Provide Tier 2 desktop support (telephone, deskside, remote) to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart ...

Tier II Asset Technician

Alexandria, VA ยท On-site

$21.50 - $29/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and collaborative team environment in ...

Showing results 41-60

Tier Ii information

See salary details

$29K

$44.1K

$62K

How much do tier ii jobs pay per year?

As of Aug 7, 2026, the average yearly pay for tier ii in the United States is $44,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $48,000.00 per year, depending on experience, location, and employer.

What are common challenges Tier II support specialists face, and how can they manage them?

Tier II support specialists often encounter complex technical issues that require in-depth troubleshooting and advanced problem-solving skills. One common challenge is balancing multiple escalated cases while maintaining clear communication with both end-users and Tier I teams. To manage these challenges, it's important to prioritize tasks based on urgency, use detailed documentation, and engage in continuous learning to stay updated on new technologies. Collaborating closely with other support tiers and engineering teams can also help resolve issues more efficiently and improve overall service quality.

What skills and qualifications are needed to thrive as a Tier II?

To excel as a Tier II Technical Support Specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a background in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. Mastering these skills ensures efficient issue resolution and high customer satisfaction, which are critical for maintaining business operations.

What is a Tier II?

Tier II jobs refer to positions that provide intermediate-level support or services, often in technical or customer service fields. Employees in Tier II roles handle more complex issues than Tier I staff and may assist with troubleshooting, problem resolution, and escalation for advanced problems. These jobs require a deeper understanding of systems, products, or services and often serve as a bridge between entry-level support and higher-level technical teams.

What is the difference between Tier Ii vs Medical Assistant?

AspectTier IiMedical Assistant
Required CredentialsCertification or training, often optionalCertified or registered, often required
Work EnvironmentVaries; clinics, hospitals, labsClinics, outpatient settings, hospitals
Employer & Industry UsageUsed across healthcare facilities for support rolesCommonly employed in outpatient and clinical settings
Common Search & ComparisonOften compared for support roles in healthcareFrequently compared with Tier II for entry-level clinical support

Tier II roles typically require some certification or training and involve clinical or support tasks in healthcare settings. Medical Assistants usually have formal certification and perform both administrative and clinical duties. While both roles support healthcare operations, Medical Assistants often have more structured certification requirements and specific clinical responsibilities.

What states have the most Tier Ii jobs? States with the most job openings for Tier Ii jobs include:
Infographic showing various Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,073 per year, or $21.2 per hour.

Experienced Competitive Coach (Tier 2 or Tier 3)

Mesa Rim Climbing Centers

Reno, NV โ€ข On-site

$18 - $25/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago


Job description

Job Description: We're looking for experienced competitive coaches to join our staff! Below you will find job descriptions for both the Tier 2 and Tier 3 roles. Title: Tier 2/3 Coach: Competitive and/or RecreationalReports To: Comp Head Coach/Rec Head CoachDepartment: Comp Coaching/Rec CoachingFLSA Status: Non-ExemptClassification: Part-Time HourlyLocation: Site-Specific Tier 2 Coach Job Description The Why: Mesa Rimโ€™s vision is to improve the quality of life of our community. We believe that climbing can be transformative and we seek to inspire lifelong climbers who connect with themselves and others. Tier 2 Coaches bring this to life by fostering a passion for climbing in youth athletes and cultivating a motivating and educational practice environment.The How: As a Tier 2 Coach, you are passionate about coaching youth climbers and seek to meaningfully contribute to Mesa Rimโ€™s Coaching Program. You bring coaching proficiency through a variety of coaching experience and understand that climbing progression is a process. You are committed to supporting the growth and progress of youth climbers throughout and are able to provide individualized attention while overseeing a group of dynamic youth climbers. As a Tier 2 Coach, you consistently demonstrate leadership and professionalism, and are a go-to resource for both your fellow coaches and the community. Tier 2 Coaches may be assigned to the Competitive Coaching Department, Recreational Coaching Department, or both, depending on program needs. The What: Tier 2 Coaches (Comp and Rec) inspire a lasting passion for climbing and are responsible for upholding coaching standards, demonstrating professionalism, and supporting Tier 1 Coaches.Fulfill job functions of Tier 1 coachesFollow and hold others accountable to Mesa Rim Programming Procedures and Standards, including consistent adherence to youth protection policiesTeach and reinforce safety and injury-prevention protocols with athletesFacilitate practice flow effectively, managing multiple small groups, practice length, and engagementImplement and adapt age-appropriate training curriculum, observing and responding to athlete needs and adjusting coaching strategies for safety, skill development, and engagementBuild rapport and trust with athletes, motivating and supporting their individual progress and engagementFoster a positive and inclusive environment, promoting respect, collaboration, and sportsmanship among athletesEncourage skill development, self-awareness, and emotional regulation, helping athletes gain confidenceMaintain communication with parents/guardians regarding participation and progressApply critical thinking to assess training effectiveness and athlete outcomes, providing feedback on curriculum and practice design to continually improve the programPossess detailed knowledge of all Mesa Rim offerings (climbing, yoga, fitness, proshop, setting, youth programs, etc.) and share this knowledge with athletes and other guests as appropriateProvide guidance and feedback to new coaches on operating procedures and coaching expectationsServe as Mesa Rim cultural example, consistently demonstrating and holding others accountable to Mesa Rim Core ValuesAs delegated, serve as Practice Lead:Liaise with the Front Desk Team to ensure successful check-in for programs; when applicable, demonstrate proficiency in RedPoint, checking in and ringing up customersTake initiative in problem solving and utilize sound judgment; understand when to include management, and in the absence of management, make critical decisions for the well-being of the gym, its users, and staff in such areas as safety and customer service; report to supervisor when program-related discrepancies (attendance, payment, etc.) occur Tier 2 Competitive Coaches cultivate a focused, growth-oriented environment that develops skill, competition readiness, and resilience.Apply advanced understanding of climbing technique and strategy, helping athletes develop and refine skills for competitive performanceMotivate athletes to reach performance goals, fostering focus, discipline, and a growth mindsetObserve and interpret athlete readiness and limits, responding with appropriate coaching strategies to support safe, sustained skill developmentDemonstrate knowledge of USAC competition rules and formats, guiding athletes through them effectivelyRepresent the program to USAC, other gyms, and the climbing community, supporting team growth and retentionMaintain active USA Climbing coach certifications as assigned by Supervisor Tier 2 Recreational Coaches cultivate a fun, supportive environment that builds curiosity, confidence, and a passion for climbing.Use creativity to facilitate dynamic, engaging sessions that inspire fun and sustained interest in climbingModify activities for varying skill levels within the group, ensuring all athletes are appropriately challengedInspire confidence, curiosity, and engagement, helping athletes enjoy the process, explore new challenges, and grow their skills at their own paceFoster emotional growth and teamwork through games, challenges, and collaborative activities Other work-related duties as assigned Hours vary and minimums may be required according to the needs of business operations at each location Must-Haves:All Tier 2 Coaches:Must be at least 18 years of age Must have High School Diploma or equivalentMust contribute to Mesa Rim Climbing Center cultureMust meet qualifications of Tier 1 CoachMust demonstrate a positive attitude and be a team playerMust have a passion for climbing and working with youthMust demonstrate professionalism and reliabilityMust have ability to seek and accept, as well as give, critical feedback in a professional mannerMust demonstrate an inclusive coaching approach that fosters community, builds confidence, and nurtures individual development on and off the wallsMust be flexible and able to work effectively in ambiguous or changing situationsMust be able to communicate effectively with participants, parents, and members of the public on behalf of Mesa RimMust have a drive to grow professionally Must demonstrate patience, empathy, and creativityMust be able to work in an organized and transparent manner Must pass criminal and sex offender background checkMust have previous climbing coaching experience Must have three years climbing experienceTier 2 Competitive Coaches:Must have ability to coach youth athletes who are climbing up to V6 or 5.12dMust have a minimum one year previous climbing coaching experienceMust be able to travel and attend competitions as scheduled Nice-to-Haves:Current First Aid & CPR Certification Experience coaching at championship level USAC events or equivalentProficiency with USA Climbing (USAC) rules and regulations Tier 3 Coach Job Description The Why: Mesa Rimโ€™s vision is to improve the quality of life of our community. We believe that climbing can be transformative and we seek to inspire lifelong climbers who connect with themselves and others. Tier 3 Coaches bring this to life by fostering a passion for climbing in youth athletes and cultivating a motivating and educational practice environment. The How: As a Tier 3 Coach, you are passionate about youth coaching and committed to the success of Mesa Rim's coaching program. With broad experience and exceptional coaching skills, you value individual athlete development, thoughtful group management, and steady program operations. You serve as a trusted resource to the Head Coach, reliably carrying out assigned administrative responsibilities and mentoring Tier 1 and Tier 2 coaches in support of the departmentโ€™s vision. Dependable, proactive, and professional, you consistently follow through and are a go-to resource for athletes, families, and fellow coaches. Tier 3 Coaches may be assigned to the Competitive Coaching Department, Recreational Coaching Department, or both, depending on program needs. The What: Tier 3 Coaches (Comp and Rec) inspire a lasting passion for climbing and are responsible for upholding coaching standards, mentoring the coaching team, and supporting program leadership.Fulfill job functions of Tier 1 and 2 coachesFoster a positive, inclusive, and respectful coaching environment, championing Mesa Rim Programming Procedures and Standards, including youth protection policies, and modeling professionalism and sportsmanship for athletes and staffLead practices, coordinating multiple groups and supporting coaches to optimize session quality and athlete developmentPromote and model safety and injury-prevention protocols, guiding athletes and staff to maintain a safe training environmentSupport and mentor Tier 1 & 2 coaches, fostering team camaraderie, and providing guidance on coaching strategies, practice management, and athlete engagementAssist supervisor with curriculum development and refinement, ensuring age-appropriate, progressive, and effective training programsProvide guidance in non-straightforward coaching situations, including technical, developmental, or behavioral challengesIn absence of Head Coach serve as a primary contact for sensitive or complex parent/guardian communications, addressing questions or concerns professionallySupport supervisor with program logistics and administrative tasksโ€”such as athlete rosters, scheduling, inventory, Redpoint updates, and team-building eventsโ€”up to approximately 10% of work timeRecommend specialty coaches, workshops, or enrichment opportunities to enhance program offerings and athlete developmentPossess advanced and detailed knowledge of all Mesa Rim offerings (climbing, yoga, fitness, proshop, setting, youth programs, etc.) and recommend to athletes and other guests as appropriateServe as Mesa Rim cultural example, consistently demonstrating and holding others accountable to Mesa Rim Core ValuesAs delegated, serve as Practice Lead:Liaise with the Front Desk Team to ensure successful check-in for programs; demonstrate advanced knowledge of Redpoint for checking in and ringing up customersWhen needed, lead site closing duties, including but not limited to: properly setting alarm and locking up siteTake initiative in problem solving and utilize sound judgment; understand when to include management, and in the absence of management, make critical decisions for the well-being of the gym, its users, and staff in such areas as safety, money handling, and customer service; report to supervisor when program-related discrepancies (attendance, payment, etc.) occur Tier 3 Competitive Coaches steward a focused, growth-oriented environment that develops skill, competition readiness, and resilience.Demonstrate advanced knowledge of USAC competition rules and strategies, directing athlete preparation and supporting coaches in implementing standardsMaintain active USA Climbing coach certifications as assigned by SupervisorProvide mentorship and support to Tier 1 & 2 competitive coaches on technical instruction, strategy, and athlete developmentEvaluate athlete progress and training outcomes, recommending adjustments to maximize performance and growth Tier 3 Recreational Coaches steward a fun, supportive environment that builds curiosity, confidence, and a passion for climbing.Guide recreational program delivery, ensuring consistency and quality across sessionsSupport and guide Tier 1 & 2 recreational coaches in adapting activities to varying skill levels and maintaining participant engagementDesign or contribute to creative, fun, and engaging activities that foster curiosity, confidence, and enjoymentMonitor social-emotional development and teamwork, providing guidance to coaches for positive group dynamics Other work-related duties as assigned Hours vary and minimums may be required according to the needs of business operations at each location Must-Haves:All Tier 3 Coaches:Must be at least 18 years of age Must have High School Diploma or equivalentMust contribute to Mesa Rim Climbing Center cultureMust meet qualifications of Tier 1 & 2 CoachMust demonstrate a positive attitude and be a team playerMust have a passion for climbing and working with youthMust demonstrate professionalism, reliability, and strong organizational skillsMust have ability to seek and accept, as well as give, critical feedback in a professional mannerMust have three years climbing coaching experience or equivalentMust have four years climbing experienceMust demonstrate excellent communication skills and be customer-service orientedMust be flexible and able to work effectively in ambiguous or changing situationsMust demonstrate an inclusive coaching approach that fosters community, builds confidence, and nurtures individual development on and off the wallsMust demonstrate patience, empathy, and creativityMust be able to communicate effectively with participants, parents, and members of the public on behalf of Mesa RimMust have a drive to grow professionally Must pass criminal and sex offender background checkTier 3 Competitive Coaches:Must have ability to coach youth athletes who are climbing up to V8+ or 5.13a+Must have experience coaching at championship level USAC events or equivalentStrong working knowledge of and ability to interpret and apply USA Climbing (USAC) rules and regulationsMust be able to travel and attend competitions as scheduled Nice-to-Haves:Current First Aid & CPR Certification Experience in Redpoint HQExperience in Google Workspace Get Stoked For Access To:Being part of an amazing team and company culture that focuses on personal and professional growth, authentic communication, and genuine care for one another Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discountsAccess to professional development opportunities and an Employee Assistance ProgramA competitive benefits package, including employer-subsidized medical, dental, and vision insurance, retirement plan with employer-match, as well as a robust Paid Time Off package once employed full-time Physical Demands and Work Environment: