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Tier Ii Jobs (NOW HIRING)

Robert Half

Tier II Technician

Conyers, GA · On-site

$23.75 - $27.50/hr

The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

Proven IT

Tier II Engineer

Naperville, IL · On-site

$45K - $65K/yr

The Tier II Engineer has a broad understanding of the hardware, software, and infrastructure unique to each Proven IT client. Responsibilities * Tier II receives escalations from Tier I to deliver ...

Leidos

Tier 2 Technician

Lompoc, CA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

El Segundo, CA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Colorado Springs, CO · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Las Cruces, NM · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Cape Canaveral, FL · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Bay Saint Louis, MS · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

PingWind Inc

Tier 2 Support Lead

Alexandria, VA · On-site

Tier 2 Support Lead PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests ...

Aris Search

MSP Tier 2

Elgin, IL

$75K/yr

Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...

Leidos

Tier 2 Technician

Aurora, CO · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...

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All JobsTier Ii Jobs

Tier Ii information

See salary details

$29K

$44.1K

$62K

How much do tier ii jobs pay per year?

As of Aug 7, 2026, the average yearly pay for tier ii in the United States is $44,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $48,000.00 per year, depending on experience, location, and employer.

What are common challenges Tier II support specialists face, and how can they manage them?

Tier II support specialists often encounter complex technical issues that require in-depth troubleshooting and advanced problem-solving skills. One common challenge is balancing multiple escalated cases while maintaining clear communication with both end-users and Tier I teams. To manage these challenges, it's important to prioritize tasks based on urgency, use detailed documentation, and engage in continuous learning to stay updated on new technologies. Collaborating closely with other support tiers and engineering teams can also help resolve issues more efficiently and improve overall service quality.

What skills and qualifications are needed to thrive as a Tier II?

To excel as a Tier II Technical Support Specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a background in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. Mastering these skills ensures efficient issue resolution and high customer satisfaction, which are critical for maintaining business operations.

What is a Tier II?

Tier II jobs refer to positions that provide intermediate-level support or services, often in technical or customer service fields. Employees in Tier II roles handle more complex issues than Tier I staff and may assist with troubleshooting, problem resolution, and escalation for advanced problems. These jobs require a deeper understanding of systems, products, or services and often serve as a bridge between entry-level support and higher-level technical teams.

What is the difference between Tier Ii vs Medical Assistant?

AspectTier IiMedical Assistant
Required CredentialsCertification or training, often optionalCertified or registered, often required
Work EnvironmentVaries; clinics, hospitals, labsClinics, outpatient settings, hospitals
Employer & Industry UsageUsed across healthcare facilities for support rolesCommonly employed in outpatient and clinical settings
Common Search & ComparisonOften compared for support roles in healthcareFrequently compared with Tier II for entry-level clinical support

Tier II roles typically require some certification or training and involve clinical or support tasks in healthcare settings. Medical Assistants usually have formal certification and perform both administrative and clinical duties. While both roles support healthcare operations, Medical Assistants often have more structured certification requirements and specific clinical responsibilities.

What states have the most Tier Ii jobs? States with the most job openings for Tier Ii jobs include:
Tier Ii jobs near you
Infographic showing various Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,073 per year, or $21.2 per hour.

Tier II Technician

Robert Half

Conyers, GA • On-site

$23.75 - $27.50/hr

Temporary

Posted 17 days ago

Job description

The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution.
The Tier 2 Technician operates independently within a defined scope and escalates to the CTO only for architecture decisions, security incidents, development work, and other higher-level technical changes. This position is designed to absorb the operational technical responsibilities that would otherwise default to the CTO.
Required Qualifications
3–5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system administrator role
Hands-on Microsoft 365 administration experience required, including Exchange, SharePoint, Intune, and Entra ID
CompTIA Network+ or equivalent networking experience
Experience with RMM platforms such as DattoRMM or similar tools
Ability to work independently without step-by-step supervision
Valid driver’s license and reliable transportation for on-site work
Preferred Qualifications
Microsoft 365 certification such as Microsoft-102 or equivalent
Experience supporting Google Workspace environments
Experience with UniFi networking platforms
Strong documentation habits and client-facing communication skills
Ideal Candidate Profile
The ideal candidate is a self-sufficient technical detail oriented who is comfortable owning escalated support issues, executing onboarding tasks, and maintaining cloud and network environments with minimal supervision. They should be equally comfortable working behind the scenes on administration and configuration tasks and interacting directly with clients during support and onboarding engagements.Network Troubleshooting, MSP430, Microsoft 365 Enterprise, Onsite Support, Tier 2 Support, Comptia Network+
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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