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Tier 3 Process Assistant Jobs in Washington (NOW HIRING)

Peraton

Sr. Network Engineer (Tier III)

Washington, DC

$135K - $216K/yr

This position will focus on Tier III support for in-depth analysis, root cause investigation, and ... Develop, implement, and manage network engineering processes including configuration management and ...

Peraton

Sr. Network Engineer (Tier III)

Washington, DC · On-site

$135K - $216K/yr

This position will focus on Tier III support for in-depth analysis, root cause investigation, and ... Develop, implement, and manage network engineering processes including configuration management and ...

Peraton

Sr. Network Engineer (Tier III)

Washington, DC · On-site

$135K - $216K/yr

This position will focus on Tier III support for in-depth analysis, root cause investigation, and ... Develop, implement, and manage network engineering processes including configuration management and ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

Provide support to Tier III network engineers for incident management and projects (site surveys ... process). * Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber, Serial cables, SFP)

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Tier 3 Process Assistant information

What is the difference between Tier 3 Process Assistant vs Tier 2 Process Assistant?

AspectTier 3 Process AssistantTier 2 Process Assistant
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; some experience preferred
Work EnvironmentManufacturing or production facilities, often in warehousesManufacturing or production facilities, often in warehouses
Employer UsageCommonly used in large manufacturing plants and distribution centersUsed in similar settings, often as a stepping stone to higher roles

Both roles involve supporting production processes, but Tier 3 Process Assistants typically have more responsibilities and require more experience. They often serve as team leads or coordinators within manufacturing environments, whereas Tier 2 Process Assistants focus on assisting with daily operations under supervision.

What is a Tier 3 Process Assistant?

Tier 3 Process Assistants are experienced employees who support operations by handling advanced process issues, training new associates, and ensuring that workflows run smoothly. They often act as a bridge between associates and managers, troubleshooting problems and escalating complex situations as needed. Their responsibilities typically include monitoring productivity, providing process improvements, and ensuring adherence to company policies and safety standards. This role requires strong leadership, communication, and problem-solving skills.

How does a Tier 3 Process Assistant typically collaborate with other teams to resolve complex operational issues?

Tier 3 Process Assistants often serve as escalation points for operational problems that frontline teams cannot resolve. They work closely with supervisors, quality assurance, and technical support teams to identify root causes and implement process improvements. Regular communication and cross-functional meetings are essential for sharing insights and ensuring alignment on solutions. This collaborative approach helps maintain workflow efficiency and supports continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a Tier 3 Process Assistant?

To thrive as a Tier 3 Process Assistant, you need strong organizational skills, attention to detail, and a solid understanding of warehouse or logistics operations, often supported by experience or relevant training. Familiarity with warehouse management systems (WMS), inventory tracking tools, and data entry software is typically required. Exceptional problem-solving abilities, leadership, and effective communication set outstanding candidates apart in this role. These skills and qualities are crucial for ensuring efficient processes, accurate order fulfillment, and smooth team coordination in high-volume operational environments.

What are popular job titles related to Tier 3 Process Assistant jobs in Washington?

For Tier 3 Process Assistant jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Tier 3 Process Assistant jobs in Washington look for?

The top searched job categories for Tier 3 Process Assistant jobs in Washington are:

What cities in Washington are hiring for Tier 3 Process Assistant jobs?

Cities in Washington with the most Tier 3 Process Assistant job openings:

Tier 3 Process Assistant jobs near you
Infographic showing various Tier 3 Process Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Tier 2 Help Desk Specialist

Systems Engineering Solutions Corporation

Alexandria, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Years of Experience: 3 years of experience
Education Requirements:Bachelor's degree in IT, Computer Science, or related discipline
Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment. These services are responsible for delivering IT services to approximately 1,350 government employees and contractors nationwide. The program provides expertise necessary for the delivery of secure, reliable, and scalable IT services that are responsive to the agencies evolving business and mission needs.
Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms. This role requires expertise with tools such as Microsoft Intune, SCCM/MECM, Active Directory, Azure AD/Entra, and ServiceNow, along with strong analytical and communication skills to resolve complex hardware, software, and network issues. The Tier 2 Specialist partners with Tier 1 staff to improve first-call resolution, collaborates with Tier 3 engineers on root cause and long-term fixes, and ensures compliance with SLAs and security standards while delivering high-quality service to end users.
Responsibilities:
  • Incident Support
  • Communicate effectively with end users and stakeholders regarding issue status and resolution progress.
  • Supports the escalation of tickets from Tier 1 for advanced troubleshooting of endpoint/desktop management, messaging, collaboration, and business applications.
  • Diagnose and resolve hardware, software, and network problems through in-depth analysis and troubleshooting.
  • Collaborate with Tier 3 and engineering teams for problem resolution, system upgrades, and long-term corrective actions.
  • Manage incident lifecycle from escalation through resolution, ensuring adherence to SLAs and proper documentation.
  • Endpoint Management
  • Manage endpoint compliance and patching via Intune and SCCM; remediate vulnerabilities flagged by Nessus scans.
  • Perform OS imaging and encryption (BitLocker) for new deployments and refresh cycles.
  • Provides laptop/desktop/phone support and provisioning. Access Control
  • Administer identity and access controls in Active Directory, Azure AD/Entra, and Okta; enforce MFA and conditional access policies.
  • Service Requests and Support
  • Support collaboration platforms (Teams, SharePoint, Exchange Online) including VIP queue handling and white-glove support.
  • Quality and Performance Develop, maintain, and update knowledge articles
  • Maintain accurate SLA/OLA reporting using ServiceNow dashboards; contribute to continual improvement register
  • Analyze recurring incidents to identify root causes and recommend process or technology improvements.
  • Analyzes recurring issues to identify potential areas for improvement within systems or processes.
  • Provide mentoring and technical guidance to Tier 1 staff to improve first-call resolution rates.

Requirements
• Bachelor's degree in IT, Computer Science, or related discipline or four additional years of experience if no degree
• 3+ years of progressive IT support experience, including Tier 1 and Tier 2 support responsibilities
• Experience with remote desktop tools, ticketing systems, and ITSM platforms (e.g., ServiceNow, Remedy, Jira).
• Strong working knowledge of endpoint/desktop management, messaging, collaboration, and business applications.
• Ability to obtain public trust security clearance
• Experience with Microsoft Intune and/or SCCM/MECM
• Proficiency in Active Directory, Azure AD/Entra, and/or Okta for identity lifecycle and MFA
• Experience using ServiceNow or alternative IT Service Management / Ticketing system
Familiarity with Microsoft 365 collaboration stack (Teams, Exchange Online, SharePoint)
Preferred Skills
CompTIA A+, HDI Desktop Support Technician, ITIL v4 Foundations, Microsoft Certified: Endpoint Administrator Associate, ServiceNow System Administrator
Soft Skills:
§ Analytical Thinking: Quickly identifies technical problems and determines effective solutions.
§ Customer Focus: Maintains professionalism and empathy while resolving complex or escalated user issues.
§ Communication: Clearly explains technical concepts to non-technical users and writes concise documentation.
§ Collaboration: Works closely with cross-functional teams and mentors junior support staff.
§ Time Management: Prioritizes and manages multiple open tickets to meet response and resolution SLAs.
§ Adaptability: Responds effectively to changing technologies and evolving support environments.
§ Attention to Detail: Accurately documents troubleshooting steps and resolutions in ticketing systems.
§ Initiative: Proactively identifies opportunities to improve systems, processes, and user experiences.
Benefits
SES provides a competitive salary and the following benefits:
  • Medical
  • Dental
  • Vision
  • AD&D
  • STD
  • LTD
  • Company paid Life Insurance
  • 401k with employer contribution
  • Paid Time Off
  • Pet Insurance

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