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Tier 3 Process Assistant Jobs in Washington (NOW HIRING)

Peraton

Tier 3 Technician

Washington, DC · On-site

$80K - $128K/yr

Responsibilities Position Overview The Tier 3 Technician provides advanced-level IT support and ... Strong knowledge of IT service management (ITSM) ticketing systems and processes * Demonstrated ...

AAC

End User Tier 3

Washington, DC · On-site

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users ... processes. Collaborate with cross-functional teams and vendors to resolve hardware and software ...

PlanIT Group, LLC

CIOCC Tier 3 Analyst

Rockville, MD · On-site

... processes. Responsibilities : • Analyze and respond to security events and incidents from SIEM ... Tier 1s). Qualifications : Required : • 3-5 years of security operations center environment ...

AAC Inc

End User Tier 3

Washington, DC

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users ... processes. Collaborate with cross-functional teams and vendors to resolve hardware and software ...

KeenLogic

Tier III Support Technician

Washington, DC · On-site

$24.25 - $33.50/hr

Contractors must all be able to assist in installing and using House supported software, including ... processors, web browsers, anti-virus software, and other internally developed applications. The ...

Peraton

Tier 3 Technician

Washington, DC · On-site

$80K - $128K/yr

Responsibilities Position Overview The Tier 3 Technician provides advanced-level IT support and ... Strong knowledge of IT service management (ITSM) ticketing systems and processes * Demonstrated ...

AAC

End User Tier 3

Washington, DC · On-site

$90K - $110K/yr

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users ... processes. Collaborate with cross-functional teams and vendors to resolve hardware and software ...

BTI

Help Desk Tier 3 Support Personnel

Washington, DC · On-site

$23.25 - $31.50/hr

The Tier 3 Support Personnel must possess advanced knowledge of supported applications, business processes, business rules, organizational policies, legacy systems, and end-to-end data flows. The ...

New

CACI

CAN/LAN Network Tier 3

Sterling, VA · On-site

$23.25 - $30/hr

You will provide support for CAN/LAN services by developing network support processes, procedures ... Provide Tier 3 technical support for CAN/LAN infrastructure, including troubleshooting ...

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Tier 3 Process Assistant information

What is a Tier 3 Process Assistant?

Tier 3 Process Assistants are experienced employees who support operations by handling advanced process issues, training new associates, and ensuring that workflows run smoothly. They often act as a bridge between associates and managers, troubleshooting problems and escalating complex situations as needed. Their responsibilities typically include monitoring productivity, providing process improvements, and ensuring adherence to company policies and safety standards. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Tier 3 Process Assistant?

To thrive as a Tier 3 Process Assistant, you need strong organizational skills, attention to detail, and a solid understanding of warehouse or logistics operations, often supported by experience or relevant training. Familiarity with warehouse management systems (WMS), inventory tracking tools, and data entry software is typically required. Exceptional problem-solving abilities, leadership, and effective communication set outstanding candidates apart in this role. These skills and qualities are crucial for ensuring efficient processes, accurate order fulfillment, and smooth team coordination in high-volume operational environments.

How does a Tier 3 Process Assistant typically collaborate with other teams to resolve complex operational issues?

Tier 3 Process Assistants often serve as escalation points for operational problems that frontline teams cannot resolve. They work closely with supervisors, quality assurance, and technical support teams to identify root causes and implement process improvements. Regular communication and cross-functional meetings are essential for sharing insights and ensuring alignment on solutions. This collaborative approach helps maintain workflow efficiency and supports continuous improvement within the organization.

What is the difference between Tier 3 Process Assistant vs Tier 2 Process Assistant?

AspectTier 3 Process AssistantTier 2 Process Assistant
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; some experience preferred
Work EnvironmentManufacturing or production facilities, often in warehousesManufacturing or production facilities, often in warehouses
Employer UsageCommonly used in large manufacturing plants and distribution centersUsed in similar settings, often as a stepping stone to higher roles

Both roles involve supporting production processes, but Tier 3 Process Assistants typically have more responsibilities and require more experience. They often serve as team leads or coordinators within manufacturing environments, whereas Tier 2 Process Assistants focus on assisting with daily operations under supervision.

What are popular job titles related to Tier 3 Process Assistant jobs in Washington?

For Tier 3 Process Assistant jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Tier 3 Process Assistant jobs in Washington look for?

The top searched job categories for Tier 3 Process Assistant jobs in Washington are:

What cities in Washington are hiring for Tier 3 Process Assistant jobs?

Cities in Washington with the most Tier 3 Process Assistant job openings:

Tier 3 Process Assistant jobs near you
Infographic showing various Tier 3 Process Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Tier 3 Technician

Peraton

Washington, DC • On-site

$80K - $128K/yr

Full-time

Posted 4 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

52nd of 226 rated it services

Job description

Responsibilities

Position Overview

The Tier 3 Technician provides advanced-level IT support and account management services within a federal intelligence environment. This position is responsible for system account lifecycle management, identity and access management, PKI certificate administration, and escalated technical support. The role requires close coordination with security teams and end users to ensure secure, reliable access to enterprise systems while maintaining compliance with federal security policies and standards.

Qualifications

Required Qualifications

  • 5 years with BS/BA; 3 years with MS/MA, 9 years with a HS Diploma
  • Extensive experience with enterprise directory services and identity management platforms
  • Experience with enterprise email administration and collaboration platforms
  • Strong knowledge of IT service management (ITSM) ticketing systems and processes
  • Demonstrated ability to manage user account provisioning, de-provisioning, and access control
  • Experience with mobile device management (MDM) platforms for enterprise environments
  • Knowledge of endpoint management and software deployment tools
  • US Citizen with active TS/SCI or Q/SCI security clearance

Preferred Qualifications

  • Experience supporting Department of Energy 
  • Familiarity with privileged access management (PAM) solutions
  • Experience with cloud-based virtual desktop environments
  • Knowledge of endpoint encryption and antivirus management platforms
  • Experience with remote access and VPN solutions in classified environments
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

What Peraton employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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