Tier 3 Process Assistant Jobs in Kentucky (NOW HIRING)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Opportunity

NiCE Public Safety is building its partner program from the ground up. Evidencentral is the anchor product — a cloud-native digital evidence management platform already gaining traction in public safety agencies — and it opens the door to the full NiCE portfolio: Inform/911, Investigate, and Real-Time Center. The partner channel is the fastest path to scale, and this hire is the engine that makes it move.

Year 1 goal: $750K–$1M+ partner-influenced ARR, built on 50 named target partners across CAD/RMS resellers, case management platforms, and system integrators.

This is a pure offense role. The Strategic Partnerships Manager is NiCE’s boots on the ground in the partner ecosystem — recruiting, activating, and growing the relationships that drive partner-sourced and partner-influenced pipeline. Not admin. Not support. In market, building the program.

What You’ll Do

Partner Recruitment

• Own outreach across all 50 named partner targets — CAD/RMS resellers, prosecution and case management platforms, and system integrators
• Drive 5+ partner conversations per week; log every contact attempt, outcome, and next step in Salesforce same day
• Lead Tier 1 referral partner onboarding (Magnet Forensics, Flock Safety, Cellebrite, and peers) — fastest relationships to build, lowest friction to activate
• Own Tier 2 reseller recruitment across the 24 named CAD/RMS and prosecution targets
• Support Andy McKeever on Tier 3 SI relationships; attend meetings, own follow-up, log all activity
• Drive deal registration from every active partner — every signed partner has at least one registered deal
• Own the partner check-in cadence: 30/60/90-day check-ins scheduled, prep notes ready, outcomes logged in Salesforce after every call
• Attend partner QBRs; support Andy commercially, own all follow-up actions
• Feed partner-sourced and partner-influenced pipeline to Andy weekly; reviewed every Monday
• Track partner pipeline in Salesforce daily — if it’s not logged, it doesn’t exist

Program Ramp

• Shadow Andy on all design partner conversations in the first 60 days — learn the pitch, the objections, the public safety procurement dynamics
• Fully own the partner prospect list and all 50-target outreach from Day 60 forward
• Onboard into Salesforce partner tracking, deal registration workflow, and partner portal Day 1

What We’re Looking For

Required

• 3+ years in partner/channel sales, business development, or alliances — with a track record of recruiting and activating partners, not just managing existing ones
• Public safety, govtech, or SLED (State, Local, and Education) technology background — you understand how agencies buy, how procurement cycles work, and who the real decision-makers are
• Proficiency in Salesforce — you log every activity same day, build your own reports, and live in the CRM
• Hunter mentality — you open relationships from cold, run your own pipeline, and move without being pushed
• Comfort operating in an early-stage program with no established playbook — you build the process as you go

Strongly Preferred

• Experience selling through or alongside CAD/RMS, records management, or digital evidence platforms
• Familiarity with the public safety procurement cycle — RFP/RFQ processes, cooperative purchasing, CJIS compliance
• Prior experience at a SaaS company in a channel or alliances role
• Existing relationships inside the target partner ecosystem (CentralSquare, Tyler Technologies, Mark43, Magnet Forensics, or comparable firms)

What Success Looks Like

By Day 90:

• 50 partner targets mapped and outreach begun in Salesforce
• 20–30 discovery conversations completed and logged
• 3–5 partners signed into the program
• Every active partner has at least one registered deal
• Weekly partner pipeline report running every Monday

By Month 6:

• $100–200K+ partner-influenced pipeline visible in Salesforce
• First partner-sourced close in motion
• Tier 1 and Tier 2 partner relationships fully owned and advancing independently

The Environment

This role reports directly to Andy McKeever, who leads partner sales for NiCE Public Safety. Program back-office (Salesforce builds, onboarding workflow, cert tracking, partner portal) is owned by a dedicated program coordinator — so the rep is never pulled into admin. You sell. The coordinator makes sure everything behind the sale is clean.

NiCE is a global leader in digital and AI-powered solutions for public safety and justice. Evidencentral is the entry point into a portfolio that includes Inform/911, Investigate, and Real-Time Center. This role is positioned at the start of a market-building moment.

Compensation & Location

• Competitive base salary + variable compensation tied to partner-sourced and partner-influenced ARR
• Full benefits package
• Remote, US-based — travel required for partner meetings, agency events, and industry conferences

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.