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Tier 3 Process Assistant Jobs in Kentucky (NOW HIRING)

CACI International Inc.

$104 - $218/hr

... Assist with team scheduling and delegating duties and tasks within the team or across multiple ... Tier III. • Join troubleshooting bridge calls for major incidents. • Perform Tier II-level ...

Quantam

Desktop Engineer/Support

Frankfort, KY · On-site

... * Assist with IT equipment in client cruisers. * Work with vendors for support on workstation issues. * Coordinate with Tier 1 and 3 personnel on support issues. * Work with the IT Ticket System.

SSATI (Sensible Solutions and Technology), Inc.

$110 - $170/hr

Provide Tier 3 support for system failures and degradation problem identification, diagnosis, and ... Monitor and assess system performance and security, and assist in determining the system impact ...

New

Mural Group

Process Engineer

Morganfield, KY

$90K - $110K/yr

Position Overview Mural Group is partnering with a global Tier 1 automotive supplier to hire a ... * 3+ years of experience supporting e-coat, powder coating, liquid paint, industrial painting, or ...

Onco360

Exchange Engineer II

Louisville, KY · On-site

$84K/yr

Tier 3 Escalations: Function as the highest technical escalation point for messaging-related ... control processes. * Automation: Develop and maintain PowerShell automation for provisioning ...

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Tier 3 Process Assistant information

What is a Tier 3 Process Assistant?

Tier 3 Process Assistants are experienced employees who support operations by handling advanced process issues, training new associates, and ensuring that workflows run smoothly. They often act as a bridge between associates and managers, troubleshooting problems and escalating complex situations as needed. Their responsibilities typically include monitoring productivity, providing process improvements, and ensuring adherence to company policies and safety standards. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Tier 3 Process Assistant?

To thrive as a Tier 3 Process Assistant, you need strong organizational skills, attention to detail, and a solid understanding of warehouse or logistics operations, often supported by experience or relevant training. Familiarity with warehouse management systems (WMS), inventory tracking tools, and data entry software is typically required. Exceptional problem-solving abilities, leadership, and effective communication set outstanding candidates apart in this role. These skills and qualities are crucial for ensuring efficient processes, accurate order fulfillment, and smooth team coordination in high-volume operational environments.

How does a Tier 3 Process Assistant typically collaborate with other teams to resolve complex operational issues?

Tier 3 Process Assistants often serve as escalation points for operational problems that frontline teams cannot resolve. They work closely with supervisors, quality assurance, and technical support teams to identify root causes and implement process improvements. Regular communication and cross-functional meetings are essential for sharing insights and ensuring alignment on solutions. This collaborative approach helps maintain workflow efficiency and supports continuous improvement within the organization.

What is the difference between Tier 3 Process Assistant vs Tier 2 Process Assistant?

AspectTier 3 Process AssistantTier 2 Process Assistant
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; some experience preferred
Work EnvironmentManufacturing or production facilities, often in warehousesManufacturing or production facilities, often in warehouses
Employer UsageCommonly used in large manufacturing plants and distribution centersUsed in similar settings, often as a stepping stone to higher roles

Both roles involve supporting production processes, but Tier 3 Process Assistants typically have more responsibilities and require more experience. They often serve as team leads or coordinators within manufacturing environments, whereas Tier 2 Process Assistants focus on assisting with daily operations under supervision.

What are popular job titles related to Tier 3 Process Assistant jobs in Kentucky?

For Tier 3 Process Assistant jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Tier 3 Process Assistant jobs in Kentucky look for?

The top searched job categories for Tier 3 Process Assistant jobs in Kentucky are:

What cities in Kentucky are hiring for Tier 3 Process Assistant jobs?

Cities in Kentucky with the most Tier 3 Process Assistant job openings:

Tier 3 Process Assistant jobs near you
Infographic showing various Tier 3 Process Assistant job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

System Administrator- Tier III

Advanced Business Solutions

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

System Administrator – Tier III
System Administrator - Tier III
Reports to: Service Manager
Hours Required: Full-time (40 hours per week)
Location: Louisville, KY
About Advanced Business Solutions
Founded in 1995, Advanced Business Solutions (ABS) is a Customer Service company first and an IT Service company second. We’ve experienced consistent growth and expansion, creating exciting opportunities for advancement within our team.
At ABS, we encourage ingenuity, creativity, and continuous improvement in all aspects of our business. The key to our success is our constant desire to enhance the Customer Experience through technology, teamwork, and trust.
Position Summary
The System Administrator – Tier III (also referred to as a Tier 3 Technician) is a proactive, self-motivated professional with advanced troubleshooting and analytical skills. This individual thrives in a fast-paced, service-oriented environment and holds themselves to a high standard of technical and customer service excellence.
The ideal candidate is detail-oriented, customer-focused, and possesses a positive “can-do” attitude. They exhibit strong critical thinking, perseverance, and adaptability. As an escalation point for complex technical issues, this role demands leadership, ownership, and a passion for creating and implementing effective solutions.
At ABS, our Tier III technicians are leaders—collaborators who bring creativity and empathy to their work. They understand that trust and integrity are the foundation of every customer relationship. The right candidate is knowledgeable, authentic, personable, and passionate about helping people achieve more through technology.
Essential Duties amp; Responsibilities
During your first month at ABS, you’ll be trained on the ABS Way and our internal systems used to provide best-in-class service. Once trained, your responsibilities will include (but are not limited to):
  • Troubleshoot advanced technical issues involving desktops, servers, networking equipment, and storage appliances.
  • Work directly with vendors to support hundreds of applications across diverse customer environments.
  • Act as the escalation point for advanced technical problems and take ownership of high-profile or complex issues.
  • Provide leadership and serve as a Senior Technical Resource for Tier I and Tier II technicians.
  • Lead root-cause analysis (RCA) investigations and implement permanent resolutions.
  • Participate in the planning and execution of infrastructure upgrades, cloud migrations, and new client onboardings.
  • Develop and maintain technical documentation, standard operating procedures (SOPs), and internal knowledge base articles.
  • Collaborate closely with the Service Manager and other engineers to continuously improve processes and customer outcomes.
Core Competencies
  • Experience working within a Managed Service Provider (MSP) environment, including ticketing, SLA management, and client escalation processes.
  • Proficiency with Remote Monitoring and Management (RMM) tools (e.g., ConnectWise, N-Central, Datto, Kaseya, or NinjaOne).
  • Strong understanding of backup and disaster recovery solutions such as Datto, Veeam, or Acronis.
  • Familiarity with endpoint security, conditional access, MFA, and compliance frameworks (HIPAA, SOC2, etc.).
  • Proven ability to mentor others, manage priorities, and deliver results in a dynamic, customer-facing environment.
Qualifications
Required:
  • 5–7 years of relevant IT experience.
  • 1–3 years of experience in a senior technical or Tier III role.
  • Strong working knowledge of Microsoft Desktop and Server operating systems, including Windows 10/11 and Server 2016/2019/2022/2025.
  • Expertise with Active Directory, Microsoft Entra ID (Azure AD), Exchange, Microsoft 365, and Intune.
  • Strong understanding of networking principles, including switches, routers, firewalls, and wireless technologies.
  • Proficiency in server virtualization (on-premise and cloud-hosted, e.g., Hyper-V, VMware, Azure).
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong PowerShell scripting and automation abilities preferred.
Preferred:
  • Bachelor’s degree in an IT-related field.
  • Industry certifications (Microsoft, VMware, Cisco, Meraki, CompTIA, etc.).
  • Experience with storage technologies (NAS, SAN, cloud storage such as Azure Files or AWS).
  • Previous experience supporting multiple client environments in an MSP setting.
Benefits
  • Competitive salary based on experience.
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Paid time off and holidays.
  • Professional development opportunities and certification reimbursement.
  • Continuous learning and growth in a collaborative, team-driven culture.
Join Our Team
If you’re passionate about technology, thrive on solving complex problems, and want to be part of a team that values customer service above all else, we want to hear from you!
Apply today to join Advanced Business Solutions, where innovation, teamwork, and customer focus drive everything we do.

Apply