Tier 3 Noc Support Engineer Jobs (NOW HIRING)

Description

Job Title: NOC Lead

Place of Performance: Springfield, VA

Experience Level: Senior-Level (10+ years)

About JFL Consulting:

With more than 20 years of securing some of the U.S. Department of Defense and the Intelligence Community's most critical networks, JFL Consulting, LLC provides advanced network security solutions to a range of US Government and US commercial clients.

Our cybersecurity operators are experts at assessing and defending mission-critical data and the networks that facilitate their operation. We are focused on delivering advanced products and industry best practices that meet each customer's unique requirements. Visit www.jflconsulting.com

What We Offer:

• Salary: $170k- $220k
• 100% employer-paid medical, dental, and vision premiums for employees and dependents
• Flexible Spending Accounts (healthcare, dependent care, and commuter)
• Life insurance, short-term disability and long-term disability
• 401(k) with immediate vesting of company contribution
• Generous PTO policy (15 vacation, 5 sick, 2 personal days, 11 holidays)
• We support your growth through certification reimbursement, dedicated professional development funding, and company-provided access to online learning platforms

Job Overview:

We're looking for a NOC Lead who is the senior authority for the NOC shifts. This role is responsible for directing the shift teams, managing alert queues, making escalation decisions, and ensuring all open incidents are properly tracked and handed off. 

Key Responsibilities:

• Provide Tier 4 escalation and resolution for the most complex network faults and outages
• Direct the daily operations of the shift team across the NOC 
• Monitor alert queues and ensure Tier 1-3 analysts and engineers are triaging within SLA standards
• Manage escalation decisions such as activating Tier 3/IR, on-call engineers, and management chain as appropriate
• Manage the shift handoff process, ensuring a turnover briefing is produced and delivered at each handoff window
• Mentor, manage and train the NOC staff
• Develop, modify, and ensure all playbooks are being followed correctly and appropriately updated
• Maintain situational awareness across all incoming alerts, calls, network monitoring, and active triage. 
• Coordinate with SOC staff on network issues that may have a security component
• Review and verify all shift logs and all required reporting

Requirements

Required Qualifications:

• 10+ years of NOC or engineering experience
• At least 3+ years in a senior or lead engineering role
• Bachelor's degree in Cyber Security, Information Technology, Computer Science, Information Security, or related field. In lieu of degree, four additional years of experience in a NOC, SOC, IT security, or network engineering role 
• One of the following certifications, equivalent or better: CCNA, CCNP, or CISSP (with a strong network engineering background)
• Expert-level proficiency in enterprise routing, switching, and security
• Experience with large-scale network architecture and design
• Experience with SD-WAN platforms
• Experience with network automation such as Ansible, Python, or equivalent
• Ability to work shifts including nights, weekends, and holidays on rotating schedule
• Demonstrated experience managing and mentoring junior analysts and engineers
• Ability to remain calm and direct operations during high-pressure incidents

Preferred Qualifications

• Active Secret clearance preferred but not required
• Experience with zero-trust network architecture
• Experience with classified network environments (SIPRNet, NIPRNet)

JFL Consulting, LLC is an Equal Opportunity Employer.

We do not discriminate against any applicant for employment on any legally recognized basis including, but not limited to: race, religion or creed, color, national origin, sex, age, disability, marital status, sexual orientation, genetic information, veteran status, status with regard to public assistance or any other protected class under federal, state or local statute. It is also the policy of JFL Consulting, LLC to provide reasonable accommodations for qualified individuals with disabilities.