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Tier 2 Server Support Engineer Jobs (NOW HIRING)

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · Hybrid

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and ...

Lyra Technology Group

Support Engineer- Tier II

Eagan, MN · On-site

$70K - $75K/yr

The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and ...

Prosum

Tier 2 Support Engineer

El Segundo, CA

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will ... Familiar with standard desktop and server application and backup software * Ability to escalate ...

Tailscale

Customer Support Engineer (Tier 2)

We're seeking a motivated Support Engineer (Tier 2) to join our growing team of support professionals. You will serve as the face of the company for teams and companies using Tailscale, handling a ...

WizeHire, Inc

Tier 2 It Support Engineer

Santa Rosa, CA · On-site

Portola Systems is seeking a skilled and motivated Tier 2 IT Support Engineer to join our growing team. This role is primarily focused on supporting our Tier 1 Service Desk team, managing escalations ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage ... Working knowledge of server and desktop virtualization * Familiar with cloud business apps ...

Tailscale

Customer Support Engineer (Tier 2)

$97K - $121K/yr

We're seeking a motivated Support Engineer (Tier 2) to join our growing team of support professionals. You will serve as the face of the company for teams and companies using Tailscale, handling a ...

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Tier 2 Server Support Engineer information

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How much do tier 2 server support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for tier 2 server support engineer in the United States is $101,706.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $117,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Tier 2 Server Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $101,706 per year, or $48.9 per hour.

Service Delivery Engineer Tier 1/ Tier 2

Dallas, TX • On-site

K3 Technology
IT Services • 11 - 50 employees
Learn more about K3 Technologyexternal

$25/hr

Full-time

Retirement, PTO

Posted 18 days ago

Job description

Job Title: Service Delivery Engineer (Tier Experienced Tier 1/ Tier 2)
Location: Dallas, Texas (On-Site - local candidates only)
Employment Type: Full-Time
About K3 Technology
K3 Technology is a leading IT services company dedicated to helping medium to large-sized businesses overcome IT challenges. We deliver comprehensive managed services-from end-user support and cloud migrations to disaster recovery and strategic planning-allowing our clients to focus on their core operations. With deep expertise in developing custom solutions and optimizing systems for unified data sharing, we empower our clients with innovative IT support that drives business success.
Our employee-centric culture means we invest in our people with the tools, training, and support needed for professional growth. We foster a transparent, communicative, and accountable work environment where every team member is valued.
Position Summary
As an IT Support Engineer, you'll handle a mix of front-line support tickets and slightly more advanced technical issues that require deeper troubleshooting. You're past the basics-password resets and simple how-tos-and ready to work on things like connectivity issues, account configurations, and multi-step troubleshooting, while still relying on Tier 2/3 engineers for the most complex problems. This role is a great next step if you're looking to build real depth in networking, server support, and client-facing IT work.
Key Contributions
  • Resolve a mix of standard and moderately complex support tickets efficiently.
  • Escalate appropriately when issues exceed your current scope, while documenting your troubleshooting steps clearly.
  • Assist with day-to-day client support and start building familiarity with client environments.
  • Support senior engineers on projects like migrations and infrastructure upgrades.
  • Help maintain SLA compliance across the support desk.
  • Continue developing technical skills through hands-on work and available training.

Examples of Responsibilities
Ticket Resolution:
  • Troubleshoot connectivity issues, printer/network configuration problems, and account access issues.
  • Handle software installation, basic Active Directory tasks (e.g., password resets, group changes), and device setup.

Network & Server Support (with guidance):
  • Assist with basic firewall rule checks and VPN connectivity troubleshooting under senior engineer supervision.
  • Help identify and escalate server issues (e.g., service outages) with clear documentation.

Security Support:
  • Assist in responding to security alerts (e.g., MFA issues, suspicious login attempts) and escalate as needed.

Client Support:
  • Support day-to-day client requests and start learning client environments under the guidance of Tier 2/3 engineers.

Project Contributions:
  • Assist with migrations (e.g., file server to SharePoint) by handling defined tasks alongside more senior team members.
  • Support basic network changes (e.g., VLAN setup) as directed by the NOC team.

Technical Environment & Tools
  • Core Systems: HaloPSA, NinjaRMM, Sonicwall, and standard networking tools
  • Scripting & Automation: No PowerShell experience required, but interest in learning is a plus
  • You'll be exposed to more advanced tools and systems as you grow into the role

Qualifications
  • Experience: 1-2 years of IT support experience, ideally including some exposure to networking or server environments beyond basic help desk work.
  • Technical Skills: Comfortable troubleshooting across Windows, Office 365, and MacOS; basic understanding of networking concepts (DNS, DHCP, VPN) is a plus.
  • Soft Skills: Strong communication skills, a proactive attitude, and eagerness to learn.
  • Adaptability: Able to manage a variety of tickets and shifting priorities in a fast-paced, on-site environment.
  • Certifications: Not required; CompTIA A+/Network+ or progress toward Microsoft certifications is a plus.

What We Offer
Competitive Benefits:
  • 401(k) with up to 3.5% match
  • Generous PTO and paid holidays
  • Paid training, certifications, and ongoing professional development

Culture & Growth:
  • A transparent, communicative work environment with an open-door policy
  • Clear path for growth
  • A supportive team environment focused on hands-on learning

How to Apply
If you're ready to build your technical skills and grow into a stronger IT role, please visit https://k3techs.com/careers/ to apply and view the full job description.
K3 Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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