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Tier 2 Customer Service Representative Jobs (NOW HIRING)

Roll Off Solutions LLC

Customer Service Rep

Parker, CO · On-site

$22 - $24/hr

Your role is crucial in ensuring smooth operations and delivering top-tier service to residents ... Minimum of two years of experience in customer service, preferably in the waste management industry ...

Speedy Glass

Customer Service Representative

Wasilla, AK · On-site

$15.75 - $21.50/hr

Customer Service Representative Speedy Glass is currently hiring for a Customer Service ... For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier ...

CMC Energy

$41K - $55K/yr

JOB SUMMARY The Customer Care Representative is responsible for inbound and outbound call volume ... Use service knowledge to showcase the solutions that CMC Energy can offer, analyze individual ...

Olathe

Customer Service Representative II

Olathe, KS · On-site

$18.62 - $20.30/hr

The Customer Service Representative II provides front-line customer support for City services in response to customer requests in person, over the phone or online, working independently with limited ...

Safran

Customer Service Representative II

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Customer Service Representative II Job details General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors ...

kirbyrisk

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

... tier support and ensuring every interaction reflects the Kirby Risk standard of service. You'll ... College coursework and/or 2+ years of relevant work experience * Strong written, verbal, and ...

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Tier 2 Customer Service Representative information

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How much do tier 2 customer service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tier 2 customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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For Tier 2 Customer Service Representative jobs, the most frequently searched job titles are:

Customer Service Representative

East Syracuse, NY • On-site

PDS Tech Commercial
Recruiting and Staffing Services • 5 - 10K employees
Learn more about PDS Tech Commercialexternal

$19 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Be the Voice That Gets Customers the Help They Need as a Customer Service Representative
Location: East Syracuse, NY | Pay Rate: $19/hr ($20/hr Bilingual Spanish) | Schedule: Mon-Fri (8am - 5pm)
Turn questions into solutions and help customers stay comfortable.
PDS Tech Commercial is partnering with a leading HVAC manufacturing company to hire a customer-focused Customer Service Representative . In this role, you'll be the first point of contact for homeowners, dealers, and contractors across North America-including Canada-who need assistance with heating and cooling equipment.
You'll help customers connect with the right dealer or department, provide product and warranty information, and triage technical and service concerns. Your goal is simple: make every interaction helpful, professional, and efficient.
What You'll Do

  • Handle inbound customer calls and provide professional, courteous assistance.
  • Connect homeowners with qualified dealers for equipment sales or service, including warm transfers when appropriate.
  • Provide warranty information and assist with product comparisons.
  • Refer dealers to the appropriate distributors for parts or technical support.
  • Serve as a company switchboard, using internal databases to route customers to the appropriate department.
  • Triage customer complaints and transfer escalated concerns to Tier 2 representatives.
  • Assist customers with remote-access and Wi-Fi-enabled products, including thermostats, by identifying the appropriate support path.
  • Accurately document customer interactions and follow established processes.
  • Deliver a positive customer experience while efficiently managing a high volume of calls.
What You Bring
Required Qualifications
  • High school diploma or GED.
  • 6+ months of inbound call center experience.
  • Proficiency with Microsoft Office.
  • Typing speed of 35-45 words per minute.
  • Excellent verbal and written communication skills.
  • Strong customer-service and problem-solving skills.
  • Ability to remain professional and composed while handling challenging customer situations.
Preferred Qualifications
  • Experience supporting HVAC, heating/cooling equipment, home services, or a technical product.
  • Experience working with dealer, distributor, contractor, or service networks.
  • Familiarity with CRM, call-routing, or customer-support databases.
  • Experience troubleshooting or triaging smart-home or Wi-Fi-enabled products.
Why Join Us?
Make a difference with every call.
You'll join a team that serves customers across North America and plays an important role in connecting homeowners and industry professionals with the support they need.
This is an opportunity to build valuable experience in customer service, technical support, product knowledge, and call center operations while working alongside a team that values professionalism, collaboration, and helping customers find solutions.
Ready to Make a Difference?
If you're a strong communicator who enjoys helping people, solving problems, and keeping things moving, we want to hear from you.
Apply today through PDS Tech Commercial and take the next step toward an exciting opportunity with a leader in the HVAC manufacturing industry.
Pay Details: $19.00 to $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_33_022202_2597204
PDS Tech logo

About PDS Tech

Sourced by ZipRecruiter

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Irving, TX, US

Year founded

1977

Social media

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