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Tier 2 Customer Service Representative Jobs (NOW HIRING)

Fraud & Claims Operations Representative 2 (Customer Service Representative) Industry: Banking/Financial Services Job duration: 6 months (Possible Extension/Conversion) Location: Des Moines, IA 50309 ...

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Provide tier I technical support or troubleshooting * Upsell products * Process sales transactions ... Customer Service Representative Preferred Qualifications: * No prior experience is necessary ...

Customer Service Representative

Cuba, MO ยท On-site

$14.25 - $19.25/hr

Versa-Tags CSR are ready to work in a fast-paced, exciting environment - no two calls or customers ... Comprehensive, top-tier medical insurance, with low deductibles, no co-insurance, and no copay ...

Related Job Titles Customer Service Representative โ€ข Customer Service Specialist โ€ข Customer Support Representative โ€ข Customer Care Representative โ€ข Customer Experience Representative โ€ข ...

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Tier 2 Customer Service Representative information

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$26

How much do tier 2 customer service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tier 2 customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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For Tier 2 Customer Service Representative jobs, the most frequently searched job titles are:

Customer Service Representative

Des Moines, IA โ€ข On-site

Collabera
IT Servicesย โ€ขย 5 - 10K employees

$18 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Job description

Note: The position is Onsite (No Remote work). Position Details: Position: Fraud & Claims Operations Representative 2 (Customer Service Representative) Industry: Banking/Financial Services Job duration: 6 months (Possible Extension/Conversion) Location: Des Moines, IA 50309 (On-site - No Remote work) Schedule: Mondayโ€“Friday (8 AM - 5 PM / 9 AM - 6 PM Central Time) Pay Range: $18-19/hour Tentative Start Date: 09/21/2026 Day-to-Day Responsibilities: This role will handle incoming calls. Handle incoming calls and investigate potentially fraudulent activity. Recommend process and tool improvements that increase the efficiency of fraud and claims operations. Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team. Identify and submit customer complaints when applicable. Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters. Required Skills: Call Center/Contact Center/Customer Service Experience. Nice to Have Skills: Bilingual - English and Spanish. Fraud and claims operations experience. Proficiency with MS Office applications, including Excel and Outlook. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually โ€“ as applicable.

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About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

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