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Tier 1 Technical Analyst Jobs (NOW HIRING)

TurnPoint Technology

IT Service Desk Tier 1

Seattle, WA · On-site

This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or ...

Key Choice Group

Technical Analyst

Richmond, VA · On-site

$50/hr

Technical Analyst (Shipping/Logistics) Summary : The Technical Analyst will work with internal ... Minimum of (1) year of relevant experience and/or training, or equivalent combination of education ...

Skyward IT Solutions, LLC

Technical Analyst

Rockville, MD · Remote

$90K - $100K/yr

If we may borrow a quote from Theodore Roosevelt: "No one cares how much you know until they know ... Be the go-to Tier 2 support hero for our web-based analytical tools. You know, the person people ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

The Tier 1 Specialist provides technical support to residential customers, business customers, and ... Inquisitive and analytical with a passion for technology. * Delight in providing outstanding ...

Skyward IT Solutions, LLC

Technical Analyst

Rockville, MD · On-site +1

$90K - $100K/yr

If we may borrow a quote from Theodore Roosevelt: "No one cares how much you know until they know ... Be the go-to Tier 2 support hero for our web-based analytical tools. You know, the person people ...

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How much do tier 1 technical analyst jobs pay per year?

As of Sep 15, 2026, the average yearly pay for tier 1 technical analyst in the United States is $88,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $100,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Tier 1 Technical Analyst job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $88,789 per year, or $42.7 per hour.

Technical Support - Tier 1

Irving, TX • On-site

Sena Technologies Inc
Computer and Electronic Product Manufacturing • 201 - 500 employees
Learn more about Sena Technologies Incexternal

Full-time

Re-posted 24 days ago

Job description

Job Summary:

We are seeking a Tier 1 Support Staff member to provide phone support technical assistance and troubleshooting to customers experiencing issues with the Sena product.  This role requires strong problem-solving skills, the ability to communicate technical solutions clearly, and a customer-first approach to resolving issues efficiently.


Key Responsibilities:

  • Serve as the first point of contact for customers experiencing technical issues with any Sena product.
  • Diagnose, troubleshoot, and resolve software and system-related problems in a fast paced environment providing real-time support via phone, email, or chat to guide customers through solutions.
  • Escalate complex technical issues to higher-level support teams when necessary.
  • Document customer interactions, reported issues, and resolutions in the company's system.
  • Collaborate with internal teams, including IT and software development, to identify recurring issues and propose improvements.
  • Assist in constant testing system updates and new features to ensure smooth functionality.
  • Provide guidance to customers on how to use and understand Sena products more effectively.
  • Ensure a high level of customer satisfaction by delivering clear and effective solutions.

 

Qualifications:

  • High school education or equivalent. Typically requires 1-3 years customer support experience or an equivalent combination of experience and college-level education.
  • Previous experience in technical support, helpdesk, or customer service, ideally in a fast-paced, customer-focused environment.
  • Demonstrate strong troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.
  • Exhibit excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and professional manner.
  • Display the ability to multitask, prioritize tasks, and handle escalations effectively to ensure timely issue resolution

Skills and Competencies:

  • Experience with phone support in an IT environment for a fast paced industry.
  • Knowledge of basic understanding of software downloads, networking, software installations and hardware troubleshooting.
  • Zendesk software a plus.
  • Motorcycle experience a plus.

Company Overview:

SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.

#RideConnected

Connect with SENA

• Facebook: facebook.com/SenaBluetooth

• Instagram: instagram.com/senabluetooth

• LinkedIn: linkedin.com/company/sena-technologies-inc-

• YouTube: youtube.com/@senatechnologies