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Tier 1 Associate Jobs in Sandy, UT (NOW HIRING)

Biomerics

Onsite IT Technician

Salt Lake City, UT · On-site

Escalate issues that exceed Tier 1 scope according to established procedures. * Adhere to service ... Associate's degree in computer science, Information Technology, or a related field; bachelor ...

Smile Systems

Associate Dentist

Midvale, UT · On-site

Salary: $20K + monthly Associate Dentist Utah Smile Clinic (Midvale, UT) $20K+ Monthly | Tues-Fri ... Full Schedule, Day One Weve got demand. You bring the care. (Wednesday-Saturday Schedule) Top-Tier ...

University of Utah

Oncology Chief

Salt Lake City, UT · On-site

ABIM Board certification in oncology, academic experience as an Associate Professor or Professor ... The University of Utah is also a Top-Tier 1 research (R1) institution and a member of the ...

University of Utah

Oncology Chief

Salt Lake City, UT · On-site

ABIM Board certification in oncology, academic experience as an Associate Professor or Professor ... The University of Utah is also a Top-Tier 1 research (R1) institution and a member of the ...

Reliable Controls Corporation

Be Seen First

Travel Coordinator

Salt Lake City, UT · On-site

$30/hr

Associate or bachelor's degree in accounting, finance, or a related field * 2+ years of experience ... Optimization is how we sustain it. 16 nations 100+ engineers Tier-1 operators in energy, mining ...

Reliable Controls Corporation

Be Seen First

Travel Coordinator

Salt Lake City, UT · On-site

$30/hr

Associate or bachelor's degree in accounting, finance, or a related field * 2+ years of experience ... Optimization is how we sustain it. 16 nations 100+ engineers Tier-1 operators in energy, mining ...

Quanta Services

IT Analyst- Helpdesk

Heber City, UT · On-site

This role is to provide tier 1 technical support to employees, ensuring timely resolution of ... High school diploma or equivalent; associate degree or relevant certification (A+, Network ...

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All JobsTier 1 Associate JobsTier 1 Associate Jobs in Sandy, UT

Tier 1 Associate information

See Sandy, UT salary details

$25.7K

$134.2K

$295.1K

How much do tier 1 associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for tier 1 associate in Sandy, UT is $134,185.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $201,900.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
What are popular job titles related to Tier 1 Associate jobs in Sandy, UT? For Tier 1 Associate jobs in Sandy, UT, the most frequently searched job titles are:
What job categories do people searching Tier 1 Associate jobs in Sandy, UT look for? The top searched job categories for Tier 1 Associate jobs in Sandy, UT are:
What cities near Sandy, UT are hiring for Tier 1 Associate jobs? Cities near Sandy, UT with the most Tier 1 Associate job openings:
Tier 1 Associate jobs near you

IT Systems Administrator

rPlus Energies LLC

Salt Lake City, UT • On-site

Full-time

Posted 6 days ago

Job description

Company Overview
rPlus is a team of committed energy industry professionals working together to develop large-scale renewable energy generation and electric storage projects in the United States. rPlus is a market leader in the western US with a proven track record of delivering projects to utility and corporate customers on time and on budget. rPlus specializes in bringing projects to market thr
ugh
partnership with the private sector, municipalities, utilities, and industry-leading technology and service providers. Its portfolio consists of a strategic mix of solar, solar plus battery, wind, and pumped storage hydro facilities. rPlus is headquartered in Salt Lake City, Utah and is backed by Gardner Group and Sandbrook Capital.
Role Summary
The IT Systems Administrator provides front-line technology support and enterprise application administration across rPlus. This role handles routine employee hardware, software, connectivity, access, and workplace-technology issues; manages user accounts, licensing, onboarding, and offboarding; and maintains clear system documentation. The position also supports application adoption and cybersecurity practices while coordinating advanced infrastructure, network, backup, and security matters with the Company's external IT provider. Perform other duties as assigned to support the Company's technology and operational needs.
General Responsibilities
End-User and Workplace Technology Support
  • Serve as an internal contact for day-to-day technology requests; troubleshoot common hardware, software, connectivity, access, printer, conferencing, and peripheral issues.
  • Provide Tier 1 and appropriate Tier 2 support, document recurring issues, create practical user guidance, and escalate advanced matters to the external IT provider.
  • Coordinate employee hardware procurement, setup, deployment, inventory, replacement, and retirement.

Enterprise Application and Access Administration
  • Administer accounts, licenses, groups, roles, and permissions across Microsoft 365, Box, Adobe, NetSuite, and other Company systems.
  • Maintain application, license, ownership, renewal, integration, and access records; support configuration changes, testing, updates, and periodic access reviews.
  • Coordinate employee onboarding and offboarding, including accounts, access, equipment, training, secure deprovisioning, and license recovery.

Application Adoption and Improvement
  • Help employees and departments use existing applications effectively by identifying workflow gaps and recommending configuration, training, integration, or automation improvements.
  • Support system selection, rollout, testing, documentation, and adoption; track important issues and outcomes following major changes.

Cybersecurity and Compliance Support
  • Support multi-factor authentication, credential management, least-privilege access, security awareness, policy compliance, access documentation, and audit readiness.
  • Coordinate with the external IT provider on endpoint protection, patching, backups, security alerts, networking, and other back-end technical functions.

Documentation and Process Improvement
  • Maintain concise documentation for systems, configurations, access, integrations, owners, and standard procedures.
  • Standardize routine support and administration processes and use scripting, reporting, automation, or low-code tools when practical.

Vendor and Stakeholder Coordination
  • Coordinate with vendors and technology providers on support, procurement, licensing, renewals, implementations, and system reviews.
  • Partner with department leaders on operational needs and escalate material cost, risk, security, access, or policy decisions to the appropriate decision-maker.

Skill Requirements
  • Associate or bachelor's degree in information technology or a related field, or equivalent practical experience, plus at least three years of corporate IT support or enterprise application administration experience.
  • Working knowledge of Microsoft 365, Windows, and common business applications, including accounts, licenses, roles, permissions, devices, and employee technology provisioning.
  • Strong troubleshooting skills and the ability to learn new applications, understand business workflows, and explain technical concepts to nontechnical users.
  • Strong documentation, organization, communication, customer-service, and stakeholder-coordination skills.
  • Sound judgment when handling access, confidential information, cybersecurity concerns, and escalation decisions.

Skill Requirements (nice to have)
  • Experience administering enterprise platforms such as Microsoft 365, Box, Adobe, NetSuite, VComply, 1Password, or similar systems.

  • Experience with software implementation, user training and adoption, licensing, access reviews, and IT asset management.
  • Familiarity with Entra ID, endpoint management, patching, backups, VPNs, networking, APIs, integrations, single sign-on, identity management, and data flows.
  • Experience with PowerShell, Python, SQL, Power Automate, AI enablement, IT reporting, or data-quality practices.
  • Relevant certifications and experience supporting a growing or regulated energy, infrastructure, construction, or development organization.

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