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Tier 1 Associate Jobs in Baltimore, MD (NOW HIRING)

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Thriving IT & Low Voltage Tier 1+2 Support Associate Opportunity

Baltimore, MD · On-site

$50K - $60K/yr

Position Summary The Tier 1+ Care Team Support Associate is a hybrid IT support role that combines Tier 1 and Tier 2 responsibilities. This position provides comprehensive technical support for end ...

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Thriving IT & Low Voltage Tier 1+2 Support Associate Opportunity

Baltimore, MD · On-site

$50K - $60K/yr

Position Summary The Tier 1+ Care Team Support Associate is a hybrid IT support role that combines Tier 1 and Tier 2 responsibilities. This position provides comprehensive technical support for end ...

Metric Systems LLC

Tier 2 Shift Lead

Beltsville, MD · On-site

Perform advanced in-depth analysis of coordinated Tier 1 alert triage and requests in a 24x7x365 ... CHFI; CISA;CISSP (or Associate); CISSP-ISSAP; CISSP-ISSEP; CySA+; GCED; GCFA; GCIH; SCYBER

SkyePoint Decisions

Tier 2 Shift Lead

Beltsville, MD · On-site

Perform advanced in-depth analysis of coordinated Tier 1 alert triage and requests in a 24x7x365 ... CHFI; CISA;CISSP (or Associate); CISSP-ISSAP; CISSP-ISSEP; CySA+; GCED; GCFA; GCIH; SCYBER

Peraton

Tier 2 Shift Lead / Secret

Beltsville, MD · On-site

Perform advanced in-depth analysis of coordinated Tier 1 alert triage and requests in a 24x7x365 ... CHFI; CISA;CISSP (or Associate); CISSP-ISSAP; CISSP-ISSEP; CySA+; GCED; GCFA; GCIH; SCYBER

SkyePoint Decisions

Tier 2 Shift Lead

Laurel, MD · On-site

Perform advanced in-depth analysis of coordinated Tier 1 alert triage and requests in a 24x7x365 ... CFR;CHFI;CISA;CISSP (or Associate);CISSP-ISSAP;CISSP-ISSEP;CySA+;GCED;GCFA;GCIH;SCYBER

Peraton

Tier 2 Shift Lead / Secret

Beltsville, MD · On-site

Perform advanced in-depth analysis of coordinated Tier 1 alert triage and requests in a 24x7x365 ... CHFI; CISA;CISSP (or Associate); CISSP-ISSAP; CISSP-ISSEP; CySA+; GCED; GCFA; GCIH; SCYBER

Peraton

Tier 2 Shift Lead / Secret

Beltsville, MD · On-site

$104K - $166K/yr

Perform advanced in-depth analysis of coordinated Tier 1 alert triage and requests in a 24x7x365 ... CHFI; CISA;CISSP (or Associate); CISSP-ISSAP; CISSP-ISSEP; CySA+; GCED; GCFA; GCIH; SCYBER

Peraton

Tier 2 Shift Lead / Secret

Beltsville, MD · On-site

Perform advanced in-depth analysis of coordinated Tier 1 alert triage and requests in a 24x7x365 ... CHFI; CISA;CISSP (or Associate); CISSP-ISSAP; CISSP-ISSEP; CySA+; GCED; GCFA; GCIH; SCYBER

System One

HR Service Specialist

Baltimore, MD · Remote

$31.90/hr

Respond to general associate inquiries about human resources programs, procedures, and policies as the initial point of contact (Tier 1 support). * Assist functional teams daily to ensure all ...

System One

HR Service Specialist

Baltimore, MD · Remote

$31.90/hr

Respond to general associate inquiries about human resources programs, procedures, and policies as the initial point of contact (Tier 1 support). * Assist functional teams daily to ensure all ...

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All JobsTier 1 Associate JobsTier 1 Associate Jobs in Baltimore, MD

Tier 1 Associate information

See Baltimore, MD salary details

$26.8K

$140.3K

$308.5K

How much do tier 1 associate jobs pay per year?

As of Aug 27, 2026, the average yearly pay for tier 1 associate in Baltimore, MD is $140,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $211,100.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are popular job titles related to Tier 1 Associate jobs in Baltimore, MD?

For Tier 1 Associate jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Tier 1 Associate jobs in Baltimore, MD look for?

The top searched job categories for Tier 1 Associate jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Tier 1 Associate jobs?

Cities near Baltimore, MD with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $140,311 per year, or $67.5 per hour.

SOC Analyst - Tier 1

Fort George G Meade, MD • On-site

Evans & Chambers
IT Services • 51 - 200 employees
Learn more about Evans & Chambersexternal

$88 - $118/hr

Other

Posted 8 days ago

Job description

Evans & Chambers partners with the US national defense community to create fully integrated, resilient, and innovative digital solutions that enable them to make smart decisions in real-time. We work with our customers on everything from conquering their data to improving and safeguarding IT infrastructure. Our ultimate goal? To enhance our nation's ability to identify, address, and act - no matter what challenges arise.

Position Summary:

The Tier 1 SOC Analyst provides first-line, around-the-clock monitoring of the Security Operations Center, performing initial triage and categorization of security alerts and escalating confirmed or ambiguous events.

Clearance:

TS/SCI with CI Poly

Location:

Ft. Meade, MD (Onsite)

Work Schedule and Conditions:

Primary shift assignment within a 24/7/365 coverage model.

Duties and Responsibilities:

Duties include the following.

  • Continuously monitor SIEM, EDR, and network IDS/IPS dashboards.
  • Perform initial triage and severity categorization of security events against an incident category schema. Open, update, and track tickets in the SOC case management system.
  • Execute documented playbooks and standard operating procedures for common alert types and perform initial containment actions within the scope of Tier 1 authority.
  • Escalate confirmed or ambiguous incidents to Tier 2 or the SOC Manager per the defined escalation path, and maintain complete, accurate shift logs and handover notes.
  • Support routine vulnerability and compliance scan reviews, and assist with data calls for the SOC effectiveness metrics.
Required Education and Experience:

High school diploma required; Associate's degree in Information Technology, Cybersecurity, or a related field preferred. Zero to two years of relevant IT or cybersecurity experience, or equivalent military training (e.g., Service cyber defense operator training).

Required Certifications:

DoD 8570/8140 IAT Level II certification (e.g., CompTIA Security+) required.

Salary Range:

$88k - $118k depending on experience and shift

All employment opportunities are made without regard to age, race, creed, color, religion, sex national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status or any other basis protected by law.

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