Tier 1 Associate Jobs in Alabama (NOW HIRING)

Position Overview

PZI Group is seeking an Enterprise IT Systems Administrator to own the day-to-day administration, support, and operation of the organization's Microsoft 365 environment, endpoint management, and corporate technology infrastructure.

This position serves as the primary onsite IT administrator responsible for managing enterprise technology operations including Microsoft 365 administration, Exchange Online, SharePoint, Microsoft Entra ID, Intune, endpoint lifecycle management, networking, office technology, and end-user support.

The ideal candidate is a proactive systems administrator who enjoys owning technology environments, improving operational efficiency, documenting processes, and delivering exceptional customer support while maintaining a secure and well-managed IT environment.

Key Responsibilities

Enterprise IT Administration

• Serve as the primary administrator for Microsoft 365 services including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, and Microsoft Entra ID.
• Administer Microsoft 365 Admin Center, Exchange Admin Center, SharePoint Admin Center, Teams Admin Center, Entra Admin Center, and Intune.
• Manage user accounts, licensing, mailbox administration, shared mailboxes, distribution groups, security groups, and access requests.
• Maintain SharePoint sites, document libraries, permissions, storage organization, and governance.
• Manage Microsoft 365 security settings under established security policies.

Endpoint & Device Management

• Own the complete endpoint lifecycle including procurement, imaging, deployment, inventory, maintenance, repair, retirement, and disposal.
• Configure and manage Windows devices using Microsoft Intune and Windows Autopilot.
• Deploy software, configuration profiles, compliance policies, and Windows updates.
• Maintain endpoint compliance and asset inventory.
• Troubleshoot workstation hardware, laptops, docking stations, monitors, printers, conference room equipment, and mobile devices.

End User Support

• Serve as the primary owner of internal IT Help Desk operations.
• Resolve Tier 1 and Tier 2 technical issues.
• Support Windows 10 and Windows 11 environments.
• Troubleshoot Microsoft Office, Outlook, Teams, SharePoint, OneDrive, VPN, printing, and business applications.
• Document incidents, resolutions, and knowledge base articles.
• Continuously improve user experience and IT service delivery.

Identity & Access Management

• Perform employee onboarding and offboarding.
• Provision user accounts, licenses, and devices.
• Manage Microsoft Entra ID users, groups, and role assignments.
• Configure Multi-Factor Authentication and Conditional Access under established policies.
• Manage shared mailboxes, distribution lists, and security groups.
• Maintain identity documentation and access records.

Infrastructure & Network Administration

• Administer office networking infrastructure including switches, wireless access points, internet connectivity, and firewalls.
• Troubleshoot network connectivity and performance issues.
• Support conference room technology and audiovisual systems.
• Coordinate hardware replacements and office technology upgrades.
• Maintain IT asset inventories and documentation.

Operational Projects

• Lead internal technology improvement initiatives.
• Assist with migration of legacy Microsoft Access databases into modern business solutions using Microsoft Lists, SharePoint, Power Apps, Dataverse, SQL Server, or Power BI as appropriate.
• Improve operational workflows through automation and standardization.
• Develop and maintain IT documentation and standard operating procedures.
• Identify opportunities to modernize business processes and reduce manual effort.

Security & Compliance Support

• Monitor Microsoft Defender alerts and escalate security events.
• Assist with endpoint security configuration and vulnerability remediation.
• Support SOC 2, CMMC, and internal compliance initiatives through evidence collection, documentation, and technical implementation.
• Maintain secure configuration baselines for workstations and Microsoft 365 services.
• Follow established security policies and incident response procedures

Required Qualifications

• 4+ years of enterprise IT administration experience.
• Experience administering Microsoft 365 environments.
• Strong knowledge of:
• Microsoft Entra ID
• Exchange Online
• SharePoint Online
• Microsoft Teams
• Microsoft Intune
• Windows Autopilot
• Experience supporting Windows 10 and Windows 11.
• Experience with endpoint deployment and lifecycle management.
• Experience troubleshooting networking, printers, and office technology.
• Excellent customer service and communication skills.
• Strong organizational and documentation skills.
• Ability to manage multiple priorities independently.

Preferred Qualifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA Network+
• CompTIA Security+
• Experience with:
• Microsoft Defender for Endpoint
• PowerShell automation
• SharePoint administration
• Microsoft Lists
• Power Platform
• Power BI
• SQL Server
• Azure Active Directory (Entra ID)
• Familiarity with SOC 2, NIST 800-171, or CMMC environments.

Work Environment

• Full-time onsite position located in Huntsville, Alabama.
• Occasional after-hours support for planned maintenance or technology deployments.
• Collaborative team environment with opportunities to expand technical knowledge in Microsoft cloud technologies, cybersecurity, and compliance.