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Tier 1 Associate Jobs in Alabaster, AL (NOW HIRING)

Encompass Health

HR Operations Coordinator

Birmingham, AL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide Tier 1 support through the company's internal ticketing system, phone, and email channels ... Associate's or Bachelor's degree in Human Resources or related field preferred. * Administrative ...

Gestamp

Cycle Counter

Mccalla, AL

$13.50 - $16.50/hr

... department associates. 14. Responsible for any specialist projects setup by the manager or ... Experience in automotive either tier 1 or tier 2 Certified forklift PHYSICAL AND MENTAL ...

Dataperk LLC

Network Administrator Tier 2

Birmingham, AL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Network Administrator Tier 2 Birmingham, AL Description Are you a skilled IT professi ... one of the following certifications: * CompTIA Network+ * Cisco Certified Network Associate (CCNA ...

Dataperk LLC

Network Administrator Tier 2

Birmingham, AL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Network Administrator Tier 2 Birmingham, AL Description Are you a skilled IT professi ... one of the following certifications: * CompTIA Network+ * Cisco Certified Network Associate (CCNA ...

Dataperk LLC

Network Administrator Tier 2

Birmingham, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Network Administrator Tier 2 Birmingham, AL Description Are you a skilled IT professional looking ... one of the following certifications: * CompTIA Network+ * Cisco Certified Network Associate (CCNA ...

Dataperk LLC

Network Administrator Tier 2

Birmingham, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Type Full-time Description Network Administrator Tier 2 Birmingham, AL Description Are you a ... one of the following certifications: * CompTIA Network+ * Cisco Certified Network Associate (CCNA ...

Colonial Pipeline

Safety Specialist

Pelham, AL · On-site

  • Life

  • Retirement

AdviseManagementon all Tier 1 incidents, lead Tier 2, 3, and4 incidents as assigned. * Responsible ... Associate's degreein a technical or safety related field of studyfrom an accredited college ...

Colonial Pipeline Company

Safety Specialist

Pelham, AL · On-site

  • Medical

  • Vision

  • Life

  • Retirement

Advise Management on all Tier 1 incidents, lead Tier 2, 3, and 4 incidents as assigned ... Associate's degree in a technical or safety related field of study from an accredited college or ...

Regions Financial Corporation

MacOs EUC Engineer

Birmingham, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides support for incidents and problems escalated from our tier 1 and 2 support teams with a ... Associates will have regular work hours, including full days in the office three or more days a ...

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Showing results 1-20

All JobsTier 1 Associate JobsTier 1 Associate Jobs in Alabaster, AL

Tier 1 Associate information

See Alabaster, AL salary details

$23K

$120.2K

$264.2K

How much do tier 1 associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for tier 1 associate in Alabaster, AL is $120,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $180,800.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
What cities near Alabaster, AL are hiring for Tier 1 Associate jobs? Cities near Alabaster, AL with the most Tier 1 Associate job openings:
Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $120,152 per year, or $57.8 per hour.

Systems Administrator Tier 2 Team Lead

DataPerk

Birmingham, AL • On-site

Full-time

Re-posted 18 days ago

Job description

Job Summary:
DataPerk is a trusted technology partner delivering IT solutions for over two decades. They are seeking an experienced Systems Administrator – Tier 2 Team Lead to provide technical leadership and support for one of their largest clients, combining hands-on technical responsibilities with team management.
Responsibilities:
• Provide advanced troubleshooting and resolution for escalated hardware, software, networking, and systems issues
• Manage and maintain servers, workstations, backups, and network infrastructure in accordance with DataPerk standards
• Collaborate closely with the client's management team as well as our internal staff, project teams, and leadership to ensure seamless service delivery
• Support the deployment and configuration of new systems, applications, and security tools
• Ensure documentation is accurate, thorough, and up to date
• Serve as the onsite lead for a dedicated support team at one of DataPerk’s largest client locations
• Provide coaching, mentoring, and daily guidance to Tier 1 and Tier 2 technicians
• Oversee task assignment, prioritization, and workflow management to ensure SLA compliance
• Act as the primary technical escalation point for complex issues and client-impacting events
• Conduct regular check-ins, performance feedback, and help cultivate a culture of continuous improvement
• Partner with DataPerk leadership to identify training needs, process improvements, and efficiency opportunities
• Foster a positive, professional, and solutions-oriented relationship with the client’s key stakeholders
• Lead by example, demonstrating accountability, strong communication, and exceptional customer service
• Understand physical network infrastructure and perform cable troubleshooting.
• Identify and explain differences between various types of switches (managed, non-managed, layer 2/3, etc.).
• Demonstrate knowledge of DHCP and DNS, including their roles in network troubleshooting.
• Configure DHCP and DNS on Windows Server, Fortigate, Cisco, and Meraki.
• Navigate Fortinet OS, perform firmware upgrades, and troubleshoot SSL-VPN and client configurations.
• Navigate Meraki controller, troubleshoot SSL-VPN, and manage client configurations.
• Navigate Unifi controller for wireless setup and troubleshooting.
• Test and troubleshoot network faults.
• Create and review work instructions.
• Identify various cabling types (Fiber, Cat5-Cat7).
• Recognize basic tools and hardware for cabling (plates, biscuits, fish poles, etc.).
• Terminate Copper Cabling (Jack and RJ45).
• Navigate Windows Server OS and demonstrate knowledge of server roles.
• Troubleshoot Windows Server domains.
• Understand server backups (Altaro), both local and remote.
• Manage file sharing, drive mapping, and server/client relationships.
• Configure and deploy UPS (PowerChute).
• Configure and deploy NAS (PowerChute).
• Install and troubleshoot ESET, Cisco Umbrella, and Sentinel One.
• Review spam emails and perform PC virus cleanup.
• Navigate Ninja One platform, install agents, and review managed devices.
• Provide Microsoft service support and engage their support structure.
• Coordinate with first- and third-party software vendors as needed.
• Complete managed service sheets and reviews.
• Perform on-call duties as required.
• Install, configure, and troubleshoot Windows virtual server environments and Hyper-V Hosts.
• Manage Azure servers and services.
• Configure, maintain, and troubleshoot Windows domain environments.
• Utilize PowerShell and scripting for automation.
• Proficiently handle storage technologies (RAID configurations, SAN, NAS).
• Implement backup solutions and disaster recovery procedures.
• Add/Remove roles from Windows Server and manage enterprise software installations.
• Assist with complex server environments and projects.
• Intermediate Server Engineering capabilities.
Qualifications:
Required:
• Bachelor’s degree in a relevant field or equivalent experience.
• Must possess two or more of the following certifications: Microsoft 365 Certified: Fundamentals (MS-900), Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900), Microsoft Certified: Azure Fundamentals (AZ-900), CompTIA A+ / Network+ / Security+, Cisco Certified Support Technician (Cybersecurity and/or Networking), Fortinet NSE 1-3.
• Plus two or more from the following certifications: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Windows Server Administration Fundamentals, CompTIA Server+, CompTIA Security+, Certified Ethical Hacker, VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), Cisco Certified Network Associate (CCNA), Microsoft Certified: Windows Server Administration Fundamentals.
Company:
DataPerk has grown from a guy in a basement with a love for computers into Birmingham's best Full-Service Information Technology firm. Founded in 2001, the company is headquartered in Birmingham, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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