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Tier 1 Associate Jobs in Alabaster, AL (NOW HIRING)

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

Investigating and resolving escalated technical issues that Level 1 technicians were unable to ... Bachelor or Associate degree in related field. * Excellent verbal and written communication skills ...

Encompass Health

HR Operations Coordinator

Homewood, AL · On-site

Provide Tier 1 support through the company's internal ticketing system, phone, and email channels ... Associate's or Bachelor's degree in Human Resources or related field preferred. * Administrative ...

Encompass Health

HR Operations Coordinator

Leeds, AL · On-site

Provide Tier 1 support through the company's internal ticketing system, phone, and email channels ... Associate's or Bachelor's degree in Human Resources or related field preferred. * Administrative ...

Encompass Health

HR Operations Coordinator

Helena, AL · On-site

Provide Tier 1 support through the company's internal ticketing system, phone, and email channels ... Associate's or Bachelor's degree in Human Resources or related field preferred. * Administrative ...

Encompass Health

HR Operations Coordinator

Calera, AL · On-site

Provide Tier 1 support through the company's internal ticketing system, phone, and email channels ... Associate's or Bachelor's degree in Human Resources or related field preferred. * Administrative ...

Encompass Health

HR Operations Coordinator

Bessemer, AL · On-site

Provide Tier 1 support through the company's internal ticketing system, phone, and email channels ... Associate's or Bachelor's degree in Human Resources or related field preferred. * Administrative ...

Encompass Health

HR Operations Coordinator

Hueytown, AL · On-site

Provide Tier 1 support through the company's internal ticketing system, phone, and email channels ... Associate's or Bachelor's degree in Human Resources or related field preferred. * Administrative ...

Encompass Health

HR Operations Coordinator

Irondale, AL · On-site

Provide Tier 1 support through the company's internal ticketing system, phone, and email channels ... Associate's or Bachelor's degree in Human Resources or related field preferred. * Administrative ...

Encompass Health

HR Operations Coordinator

Hoover, AL · On-site

Provide Tier 1 support through the company's internal ticketing system, phone, and email channels ... Associate's or Bachelor's degree in Human Resources or related field preferred. * Administrative ...

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Tier 1 Associate information

See Alabaster, AL salary details

$23K

$120.2K

$264.2K

How much do tier 1 associate jobs pay per year?

As of Sep 5, 2026, the average yearly pay for tier 1 associate in Alabaster, AL is $120,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $180,800.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What cities near Alabaster, AL are hiring for Tier 1 Associate jobs?

Cities near Alabaster, AL with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $120,152 per year, or $57.8 per hour.

Tier II Support Technician

Lyons HR, LLC

Birmingham, AL • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 19 days ago

Key responsibilities

  • Investigate and resolve escalated technical issues that cannot be handled by Tier 1 support.

  • Manage and administer server environments, including configuration, maintenance, and security of Windows Server, Linux/Unix, and virtualization platforms.

  • Configure, troubleshoot, and monitor network infrastructure components such as switches, routers, and firewalls.

Job description

Overview
The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1 support. The ideal candidate is a problem-solver with deep technical knowledge and a commitment to delivering exceptional customer service.
Core Responsibilities
* This position is an in-person position and will report daily to the assigned regional office. This position will be required to provide on-site services for clients from time to time and therefore will require a clean driving record and reliable transportation.
Advanced Troubleshooting
  • Investigating and resolving escalated technical issues that Level 1 technicians were unable to resolve.
  • Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root causes of problems.
Server Administration
  • Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g., VMware, Hyper-V).
  • Configuring and maintaining Active Directory, DNS, DHCP, and other server roles and services.
  • Implementing server security measures such as firewall configurations, group policies, and access controls.
Network Infrastructure Management
  • Configuring and troubleshooting network switches, routers, and firewalls.
  • Implementing VLANs, port forwarding, NAT, and other network configurations.
  • Monitoring network performance and optimizing network resources for efficiency and reliability.
Cloud Services Administration
  • Managing cloud infrastructure and services (e.g., AWS, Azure, Google Cloud).
  • Configuring and troubleshooting cloud-based applications, virtual machines, and storage solutions.
  • Implementing cloud security measures such as IAM policies, encryption, and access controls.
Data Backup and Disaster Recovery
  • Designing and implementing backup strategies for client data, applications, and systems.
  • Performing regular backups and verifying data integrity.
  • Planning and executing disaster recovery procedures in the event of data loss or system failure.
Advanced Security Management
  • Conducting security assessments and audits to identify vulnerabilities and risks.
  • Implementing security patches, updates, and configurations to mitigate security threats.
  • Responding to security incidents, performing forensic analysis, and coordinating incident response efforts.
Advanced Endpoint Management
  • Configuring and managing endpoint security solutions (e.g., antivirus, endpoint detection and response).
  • Implementing endpoint management tools for software deployment, patch management, and remote troubleshooting.
Application Support
  • Providing advanced support for business-critical applications and software platforms.
  • Troubleshooting application performance issues, database errors, and integration problems.
  • Collaborating with software vendors or developers to resolve complex application issues.
Documentation and Knowledge Management
  • Documenting detailed procedures, configurations, and troubleshooting steps for complex technical issues.
  • Contributing to the development and maintenance of the MSP's knowledge base and internal documentation.
Mentoring and Training
  • Mentoring Tier I and Tier II technicians and providing guidance on technical skills development, outside of ticket resolution activities.
  • Assist in conducting training sessions or workshops for internal staff on advanced technical topics and best practices.
Ticket Management
  • Managing incoming service requests and support tickets through a ticketing system, ensuring timely resolution and proper documentation.
  • Escalation of tickets to a Senior Engineer after the initial assessment, if task exceeds Senior Technician responsibility or knowledge base.
Desired Skills and Qualifications
  • 2-3 years of experience in a Tier II Technician role required, previous MSP experience preferred.
  • Prolific understanding of IT principles and an ability to troubleshoot most technical issues.
  • Extensive experience with various operating systems, office software, and network configurations.
  • Bachelor or Associate degree in related field.
  • Excellent verbal and written communication skills, with an emphasis on providing clear and understandable instructions.
  • Strong organizational skills and the ability to multitask effectively.
  • A customer-focused attitude, with patience and empathy for user concerns.
  • A team player mentality, willing to share knowledge and assist colleagues in a dynamic work environment.
Ticket KPI’s
  • 10-13 Tickets closed per day.
  • 100%+ Kill Rate
As a Level 2 Technician, you are most often an escalated point of contact for our clients experiencing technical difficulties. Your role is crucial in maintaining the trust and satisfaction of our clients by providing timely, efficient, and effective solutions to their IT challenges.
Candidates selected for an interview will be asked to complete a skills assessment. 
 

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About Lyons HR

Sourced by ZipRecruiter

Industry

Human resources consulting services

Company size

11 - 50 Employees

Headquarters location

Florence, AL, US

Year founded

1995

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