ZipRecruiter

Log In

1

Tickets Com Jobs in Virginia (NOW HIRING)

Digital Consultants LLC

Helpdesk Analyst II

Quantico, VA · On-site

$65K - $69K/yr

Troubleshoot, resolve, or escalate tickets that have been assigned * Initiate and resolves service ... an email to recruiting@digiconintl.com or call 571-306-3444. Please provide your contact ...

Digital Consultants, LLC

Helpdesk Analyst II

Quantico, VA · On-site

$21.75 - $29.75/hr

Troubleshoot, resolve, or escalate tickets that have been assigned * Initiate and resolves service ... an email to recruiting@digiconintl.com or call 571-306-3444. Please provide your contact ...

Meditore

JOB ID 12231: Data Engineer

Ashburn, VA · On-site

$175K - $178K/yr

Provide post implementation support and resolve critical and high priority tickets as per the SLAs ... Send resume to: hr@meritore.com, including the JOB ID. Travel and relocation to various ...

Commence

Project Coordinator

Leesburg, VA · On-site

$70K - $85K/yr

Create, update, and close Jira tickets in accordance with project workflows and PM direction ... com, or similar); ability to learn new tooling quickly * Strong written communication skills with ...

ICF

Network Engineer - (US only)

Reston, VA · On-site

Work with user issues, support tickets. * Support network documentation, including diagrams ... icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an ...

previous page

Showing results 41-60

All JobsTickets Com JobsTickets Com Jobs in Virginia

Tickets Com information

What are the key skills and qualifications needed to thrive as a Tickets Com specialist?

To excel as a Ticketing Coordinator, you need strong organizational skills, attention to detail, and experience in event or ticket management, often supported by a relevant degree or equivalent work experience. Familiarity with ticketing software platforms such as Ticketmaster, Eventbrite, or Tessitura, and sometimes knowledge of CRM systems, is typically required. Excellent communication, problem-solving abilities, and customer service orientation are crucial soft skills for success in this role. These skills and qualifications ensure efficient ticket operations, satisfied customers, and smooth event execution.

What is the difference between Tickets Com vs Ticketing Agent?

AspectTickets ComTicketing Agent
CredentialsMay require industry-specific certifications or licensesOften requires customer service training and basic certifications
Work EnvironmentOnline platforms, remote work, or office settingsTravel agencies, airports, or customer service counters
Industry UsageUsed by online ticketing platforms and travel companiesCommon in travel agencies, airlines, and event venues
Search/Comparison IntentPeople comparing online ticketing services or platformsIndividuals seeking employment or info about customer service roles in ticketing

Tickets Com typically refers to online ticketing platforms or services, while Ticketing Agents are customer service professionals working in travel or event settings. Both roles involve handling ticket transactions, but Tickets Com focuses on digital platforms, whereas Ticketing Agents work directly with customers in person or over the phone.

What are some common challenges faced by a Tickets Com specialist, and how can I prepare for them?

As a Tickets Com specialist, you may encounter challenges such as managing high volumes of ticket sales during peak event times, resolving customer inquiries quickly, and adapting to last-minute changes in event details. To succeed, it's important to develop strong communication skills, be comfortable with ticketing software, and maintain a customer-focused mindset. Proactively learning about the events and building effective relationships with team members will also help you navigate these challenges efficiently.

What is a Tickets Com specialist?

Tickets Com typically refers to roles at Tickets.com, a company specializing in ticketing solutions for live events such as concerts, sports, and theater. Jobs at Tickets.com can range from customer service and technical support to sales, software development, and event management. Employees often work on providing seamless ticket purchasing experiences, developing ticketing technologies, and supporting clients like venues and promoters. These roles require strong problem-solving skills, attention to detail, and a passion for live entertainment. Working at Tickets.com offers the chance to be part of a dynamic industry that connects people with memorable experiences.
What are popular job titles related to Tickets Com jobs in Virginia? For Tickets Com jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Tickets Com jobs in Virginia look for? The top searched job categories for Tickets Com jobs in Virginia are:
Tickets Com jobs near you
Infographic showing various Tickets Com job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Helpdesk Analyst II

Digital Consultants LLC

Quantico, VA • On-site

$65K - $69K/yr

Full-time

Re-posted 22 days ago

Job description

Job Type
Full-time
Description
Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it's the Digital family.
Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization.
Duties to include:
  • Troubleshoot, resolve, or escalate tickets that have been assigned
  • Initiate and resolves service request/problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases
  • Support all special projects. Ex. office moves, printer/scanner refresh, DONAA setup/tear down, training room set up, etc.
  • Support Tier 1 with answering calls, inputting tickets, account creations, password resets, and all other daily duties as needed
  • Provide training assistance to Tier 1
  • Assist, as needed, to the VIP team
  • Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Requirements
  • 5 years of IT support experience
  • Clearance: Top Secret/SCI
  • Certification: DoD 8570 IAT Level II Certification to include Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP

Digital Consultants, an inclusive and welcoming company, is fully committed to committing to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.
We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information and let us know how we can assist you.
Salary Description
$65,000 - 69,000

Apply