Ticketing Associate Jobs in Decatur, GA (NOW HIRING)

About this role

We are seeking an HSE Operations Associate to support the daytoday execution and oversight of Health, Safety and Environment (HSE) programs for employees. This role is grounded in operational delivery and is ideal for a highly organized, proactive professional who enjoys managing ongoing processes, responding to realtime needs, and ensuring consistent followthrough across HSE programs.

The HSE Associate will be a key operational contact for global HSE programs, supporting incident management, workplace needs, travel and event safety, employee resources, program documentation, and internal case and shared mailbox triage. The role requires strong attention to detail, sound judgment, and the ability to work independently across time zones while partnering closely with senior HSE team members.

Key Responsibilities

• HSE Operations support
  • Support the daily operation of global HSE programs, ensuring requests, cases, and followups are managed accurately and on time.
  • Act as an operational point of contact for routine HSE inquiries and activities.

• Incident management
  • Support the intake, tracking, documentation, and coordination of follow-up for reported incidents globally.
  • Monitor incident workflows to ensure timely updates and closure.
  • Assist with identifying opportunities to improve incident tracking, reporting, and data quality.

• Documentation and records management
  • Draft, update and maintain HSE operational documentation including:
    • Procedures
    • Forms and guidance materials
    • Supporting documentation
  • Ensure documentation accuracy, version control, proper storage, and overall document lifecycle management across platforms.

• Reporting & operational tracking
  • Support data tracking, metrics, and operational reporting related to all program areas and other HSE activities.
  • Assist with preparing summaries, trackers, and internal updates.

• Travel and event safety
  • Provide operational oversight of the Event Safety program to ensure event-related requests are managed in line with defined processes and timelines.
  • Monitor and validate the team is appropriately triaging event submissions, conducting initial reviews, and escalating higher-risk events as required.
  • Track event safety reviews from submission through completion, ensuring:
    • Events are acknowledged and reviewed in a timely manner
    • Required documentation and risk information is complete
    • Follow-ups and mitigations are communicated as needed
  • Perform quality and completeness checks on event safety reviews and records, escalating gaps, delays, or inconsistencies to senior HSE team members.
  • Maintain event safety dashboard to support visibility, reporting, and trend analysis.
  • Partner with internal stakeholders to support continuous improvement of event safety workflows and guidance.

• Global inbox management
  • Monitor and actively manage the global HSE inbox, ensuring inquiries are:
    • Acknowledged promptly
    • Responded to accurately
    • Escalated appropriately when needed
  • Track themes and recurring issues to support process and guidance improvements.

• Ergonomic and workplace needs support
  • Provide operational oversight of the ergonomic and workplace needs program to ensure cases are managed consistently and in line with program standards.
  • Monitor and validate that the team is triaging requests, scheduling assessments, and issuing follow-up summaries and reviews within expected timeframes.
  • Track case progress end-to-end, ensuring:
    • Requests are acknowledged promptly
    • Assessments are scheduled appropriately
    • Documentation and follow-up communications are completed accurately
  • Review completed assessments and summaries for quality, completeness, and adherence to guidance, escalating concerns or gaps as needed.
  • Coordinate with internal teams and external partners to support equipment recommendations and case resolution.
  • Maintain accurate records and support automation design for better tracking, trend analysis, and continuous improvement insights using program operations data.

• Special projects and ad-hoc support
  • Support cross-functional and HSE-led initiatives as assigned.
  • Contribute to short-term projects, process improvements, and operational clean-up efforts.

What You'll Bring

• A handson, operational mindset with the ability to manage daytoday responsibilities independently.
• Strong written communication skills and high attention to detail.
• Ability to manage multiple active items, follow through on actions, and meet deadlines.
• Comfort working with global stakeholders across time zones.
• A willingness to learn, take initiative, and build practical knowledge of HSE programs.
• Confidence using tools such as Microsoft Office (Excel, Word, Outlook, PowerPoint) and internal case or ticketing systems (e.g., ServiceNow).

Preferred Qualifications

• 5+ years in HSE, operations, administrative support, or a related field.
• Experience supporting international teams or global programs.
• Familiarity with basic HSE concepts, risk assessments, or incident reporting preferred, but not required.

Why Join Us?

• Be part of a mission-driven team focused on employee health, safety and well-being.
• Contribute to meaningful, high-impact work in a global, cross-functional environment.

For Atlanta, GA Only the salary range for this position is USD$80,000.00 - USD$105,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. For Wilmington, DE Only the salary range for this position is USD$75,000.00 - USD$100,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided guidanceon when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.View theEEOC's Know Your Rights poster and its supplementand thepay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with ourprivacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.