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Ticketing Associate Jobs in Atlanta, GA (NOW HIRING)

Allied Staffing

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Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

Use ticketing systems and CRM software to track customer issues Preferred Qualifications * 2+ years of experience in customer service * Associate degree in Business or related field * Proficiency ...

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All JobsTicketing Associate JobsTicketing Associate Jobs in Atlanta, GA

Ticketing Associate information

See Atlanta, GA salary details

$12

$29

$91

How much do ticketing associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for ticketing associate in Atlanta, GA is $29.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $37.69 per hour, depending on experience, location, and employer.

What are some common challenges faced by ticketing associates and how can they be addressed?

Ticketing Associates often encounter challenges such as handling high customer volumes, especially during peak event times, and resolving ticketing issues quickly and accurately. Staying calm under pressure and maintaining a positive attitude are crucial for providing excellent customer service. Familiarity with ticketing software and strong communication skills help resolve issues efficiently. Proactively collaborating with event staff and supervisors also ensures smooth operations and quick problem-solving.

What is a ticketing associate?

Ticketing Associates are professionals responsible for managing ticket sales and distribution for events, venues, or transportation services. They assist customers with purchasing tickets, handle ticketing system operations, provide information about events or schedules, and resolve customer issues related to ticketing. Ticketing Associates often work at box offices, online platforms, or call centers, ensuring a smooth and efficient ticketing experience for customers. Attention to detail, customer service skills, and familiarity with ticketing software are essential for this role.

What are the key skills and qualifications needed to thrive as a ticketing associate, and why are they important?

To thrive as a Ticketing Associate, you need strong customer service skills, attention to detail, and basic math proficiency, typically supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and sometimes CRM platforms is important for daily operations. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient transactions, positive guest experiences, and smooth event or venue operations.

What is the difference between Ticketing Associate vs Customer Service Representative?

AspectTicketing AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation hubs, entertainment venuesCall centers, retail, service centers
Employer & IndustryEvent management, transportation, entertainmentRetail, hospitality, customer support
Common Search & ComparisonTicketing Associate vs Customer Service Representative

While both roles involve assisting customers, Ticketing Associates primarily handle ticket sales, reservations, and access control at events or transportation hubs. Customer Service Representatives provide broader support across various industries, focusing on resolving customer inquiries and issues. The roles overlap in communication skills and some technical knowledge, but Ticketing Associates specialize in ticketing systems and event access.

What are the most commonly searched types of Ticketing jobs in Atlanta, GA? The most popular types of Ticketing jobs in Atlanta, GA are:
What are popular job titles related to Ticketing Associate jobs in Atlanta, GA? For Ticketing Associate jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Ticketing Associate jobs in Atlanta, GA look for? The top searched job categories for Ticketing Associate jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Ticketing Associate jobs? Cities near Atlanta, GA with the most Ticketing Associate job openings:
Ticketing Associate jobs near you
Infographic showing various Ticketing Associate job openings in Atlanta, GA as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $61,059 per year, or $29.4 per hour.

Tier 1 Customer Service

Allied Staffing

Atlanta, GA • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

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Job description

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate support for technical issues, general inquiries, and product information. Working within a team of 11-20 members, this position utilizes helpdesk ticketing systems, live chat platforms, CRM software, and phone systems to ensure an excellent customer experience. The representative efficiently handles initial customer concerns and manages the escalation of complex cases to Tier 2 support.

Responsibilities

  • Provide customer support via phone, live chat, and ticketing systems
  • Resolve technical and general inquiries efficiently
  • Accurately enter data and maintain documentation of all interactions
  • Apply strong product knowledge to assist customers effectively
  • Manage escalation of complex cases to Tier 2 support
  • Collect and communicate customer feedback for service improvement
  • Collaborate within the team to achieve service goals
  • Use ticketing systems and CRM software to track customer issues

Preferred Qualifications

  • 2+ years of experience in customer service
  • Associate degree in Business or related field
  • Proficiency with CRM software and helpdesk platforms
  • Strong communication and active listening skills
  • Excellent problem-solving and conflict resolution abilities
  • Effective time management and multitasking capabilities
  • Empathy and customer-focused mindset