... Associate Product Support Engineer for our Enterprise Email Archiving Software. The successful ... Manage cases in the ticketing system to ensure your cases are handled within SLA guidelines
... Associate Product Support Engineer for our Enterprise Email Archiving Software. The successful ... Manage cases in the ticketing system to ensure your cases are handled within SLA guidelines
... Associate Product Support Engineer for our Enterprise Email Archiving Software. The successful ... Manage cases in the ticketing system to ensure your cases are handled within SLA guidelines
... Associate Product Support Engineer for our Enterprise Email Archiving Software. The successful ... Manage cases in the ticketing system to ensure your cases are handled within SLA guidelines
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
New
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
New
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
New
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
New
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
New
Provide positive reinforcement to hourly associates to promote a high level of momentum and to ... Involved indirectly with ticketing of products as well as checking paperwork against items received.
New
Manager - Merchandise Planning Execution & Operations Support
Richmond Hill, ON · Hybrid
Medical
Dental
This role owns the merch ticketing/mailbox system, UAT and release readiness, IT enhancement intake ... Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning ...
Manager - Merchandise Planning Execution & Operations Support
Richmond Hill, ON · Hybrid
Medical
Dental
This role owns the merch ticketing/mailbox system, UAT and release readiness, IT enhancement intake ... Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning ...
... plan, tailored around Associate wellness · Recognition and Engagement Events! ROLE ... Document and track technical issues and resolutions using the ticketing system * Maintain and ...
Quick apply
... plan, tailored around Associate wellness · Recognition and Engagement Events! ROLE ... Document and track technical issues and resolutions using the ticketing system * Maintain and ...
Associate, Relationship Manager
Toronto, ON · On-site
CA$70K - CA$75K/yr
OMS systems, order flow, ticketing and general trade support * KYC, documentation and account transfers * Completion of the Canadian Securities Course (CSC) and other financial services industry ...
Associate, Relationship Manager
Toronto, ON · On-site
CA$70K - CA$75K/yr
OMS systems, order flow, ticketing and general trade support * KYC, documentation and account transfers * Completion of the Canadian Securities Course (CSC) and other financial services industry ...
... dental plan, tailored around Associate wellness Recognition and Engagement Events! ROLE ... Document and track technical issues and resolutions using the ticketing system * Maintain and ...
... dental plan, tailored around Associate wellness Recognition and Engagement Events! ROLE ... Document and track technical issues and resolutions using the ticketing system * Maintain and ...
... dental plan, tailored around Associate wellness Recognition and Engagement Events! ROLE ... Document and track technical issues and resolutions using the ticketing system * Maintain and ...
... dental plan, tailored around Associate wellness Recognition and Engagement Events! ROLE ... Document and track technical issues and resolutions using the ticketing system * Maintain and ...
Ticketing Associate information
What are some common challenges faced by ticketing associates and how can they be addressed?
Ticketing Associates often encounter challenges such as handling high customer volumes, especially during peak event times, and resolving ticketing issues quickly and accurately. Staying calm under pressure and maintaining a positive attitude are crucial for providing excellent customer service. Familiarity with ticketing software and strong communication skills help resolve issues efficiently. Proactively collaborating with event staff and supervisors also ensures smooth operations and quick problem-solving.
What is a ticketing associate?
Ticketing Associates are professionals responsible for managing ticket sales and distribution for events, venues, or transportation services. They assist customers with purchasing tickets, handle ticketing system operations, provide information about events or schedules, and resolve customer issues related to ticketing. Ticketing Associates often work at box offices, online platforms, or call centers, ensuring a smooth and efficient ticketing experience for customers. Attention to detail, customer service skills, and familiarity with ticketing software are essential for this role.
What are the key skills and qualifications needed to thrive as a ticketing associate, and why are they important?
To thrive as a Ticketing Associate, you need strong customer service skills, attention to detail, and basic math proficiency, typically supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and sometimes CRM platforms is important for daily operations. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient transactions, positive guest experiences, and smooth event or venue operations.
What is the difference between Ticketing Associate vs Customer Service Representative?
| Aspect | Ticketing Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; familiarity with ticketing systems | High school diploma or equivalent; communication skills |
| Work Environment | Event venues, transportation hubs, entertainment venues | Call centers, retail, service centers |
| Employer & Industry | Event management, transportation, entertainment | Retail, hospitality, customer support |
| Common Search & Comparison | Ticketing Associate vs Customer Service Representative |
While both roles involve assisting customers, Ticketing Associates primarily handle ticket sales, reservations, and access control at events or transportation hubs. Customer Service Representatives provide broader support across various industries, focusing on resolving customer inquiries and issues. The roles overlap in communication skills and some technical knowledge, but Ticketing Associates specialize in ticketing systems and event access.
What are the most commonly searched types of Ticketing jobs in Ontario?
The most popular types of Ticketing jobs in Ontario are:
What are popular job titles related to Ticketing Associate jobs in Ontario?
For Ticketing Associate jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Ticketing Associate jobs in Ontario look for?
The top searched job categories for Ticketing Associate jobs in Ontario are:
What cities in Ontario are hiring for Ticketing Associate jobs?
Cities in Ontario with the most Ticketing Associate job openings:
Proofpoint rating
9.7
Based on 7 frontline employees who took The Breakroom Quiz
1st of 116 rated security
Job description
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
Proofpoint is seeking a Contract Associate Product Support Engineer for our Enterprise Email Archiving Software. The successful candidate will possess an understanding of email administration and security, Active Directory (AD), IP networking, cloud services and will be highly experienced in providing excellent customer service and problem escalation/resolution.
Individuals successful in this role may have also worked as:
- Technical Service/Support Representative
- Technical Support Engineer
- Customer Service Representative
- Help Desk Agent
This role requires in-office presence 4 days a week
Your day-to-day
- Provide enterprise level technical support to customers,re-sellers,and Proofpoint Partners via phone and the ticketing system (Salesforce experience preferred)
- Manage cases in the ticketing system to ensure your cases are handled within SLA guidelines
- Advise customers regarding the product's proper use and address specific systems/configuration issues
- Manage product escalations, act as a liaison between customers, and various levels of tiered support
- Work closely with infrastructure, operations, and engineering teams, including efforts to re-create issues in the test environment.
- Shift work may be required (hours may differ depending on customer demand and business need)
- Occasional weekend and holiday support may be required.
What you bring to the team
- Strong ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols
- Ability to communicate effectively and in a constructive manner with customers, coworkers, management and executives
- 2 or more years of Product support or Technical support experience
- Experience with problem analysis and resolution of software problems
- Understanding of Microsoft Exchange and SMTP messaging architecture
- Hands-on experience trouble-shooting Microsoft Windows, Active Directory, and Internet Information Server (IIS)
- Experience hosting Zoom, WebEx or other remote hosting tools for customer troubleshooting sessions
- Nice to have: AWS knowledge, MCP, MCSA, MCSE, CCNA, CCNP, experience with Power shell and scripting
- Passion for customer service, customer experience and customer support
- Great attitude towards work and learning more every day.
- Must be able to legally work in Canada
Why Proofpoint
As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint's amazing culture!
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can't wait to hear from you!