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Ticket Queue Manager Jobs (NOW HIRING)

Syntricate Technologies

IBM MQ Administrator

Seattle, WA · On-site

$59.75 - $78.50/hr

... optimizing queue management. Responsibilities : • Hands on experience in Installing and ... on the ticket if any issue related to MQ. • Implement Automations on need basis to reduce ...

Southland Industries

Manager, IT Support Services

Queue Management, Coverage & Prioritization * Manage the enterprise ticket queue in real time, including assignment, load balancing, prioritization, backlog control, aging-ticket review, and ...

Rhino Tool House

Order Systems Specialist

New Berlin, WI · On-site

$45K - $55K/yr

This role manages an assigned ticket queue, gathers any missing information needed to complete orders by coordinating with Sales and Sales Support, and enters sales orders into the system with a high ...

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$70K - $90K/yr

Ticket Queue Management: * Monitor and manage ticket queue to ensure SLA's are met. * Contribute to the calculation of Reactive Hours per End User per Month (RHEM). * Overlap with Professional ...

Abnormal

Salesforce Administrator

Work the Salesforce administrative ticket queue and backlog end to end: scope complexity ... contact management) * Ability to scope and estimate work and communicate realistic timelines to ...

Cortavo

Service Delivery Team Lead

Atlanta, GA · On-site

$15.50 - $20.25/hr

Experience owning daily ticket queue management * Proven history improving SLA performance * Experience creating SOPs and knowledge base documentation. * Experience coaching underperforming employees

Robert Half

Help Desk Manager

Glens Falls, NY · On-site

$75K - $90K/yr

Strong background in service desk operations, including ticket queue oversight, incident handling, and IT service management practices. * Hands-on experience administering Active Directory and ...

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How much do ticket queue manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ticket queue manager in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a ticket queue manager?

Ticket Queue Managers are professionals responsible for overseeing and organizing support or service requests (tickets) within a company's ticketing system. They prioritize, assign, and track tickets to ensure timely resolution and maintain workflow efficiency. Their role often includes monitoring ticket statuses, redistributing workloads, and ensuring customer satisfaction by minimizing response and resolution times. Ticket Queue Managers play a crucial role in IT support, customer service, and help desk environments.

What are the key skills and qualifications needed to thrive as a ticket queue manager, and why are they important?

To thrive as a Ticket Queue Manager, you need strong organizational skills, attention to detail, and experience in customer service or IT support, often supported by relevant certifications such as ITIL. Familiarity with ticketing systems like Zendesk, Jira, or ServiceNow is crucial for managing and prioritizing support requests efficiently. Excellent communication, problem-solving abilities, and the capacity to work under pressure are standout soft skills in this role. These skills are vital to ensure timely resolution of issues, maintain high customer satisfaction, and optimize team workflow in a dynamic environment.

What are some common challenges faced by ticket queue managers, and how can they be addressed?

Ticket Queue Managers often face challenges such as balancing high ticket volumes, prioritizing urgent requests, and ensuring timely resolution. Effective time management and strong communication with both the support team and stakeholders are essential for keeping queues organized and customers satisfied. Implementing clear escalation protocols and using automation tools can also help streamline workflows and reduce bottlenecks. Regular training and feedback sessions with the team further improve efficiency and service quality.

What cities are hiring for Ticket Queue Manager jobs?

Cities with the most Ticket Queue Manager job openings:

What states have the most Ticket Queue Manager jobs?

States with the most job openings for Ticket Queue Manager jobs include:

What are popular job titles related to Ticket Queue Manager jobs?

For Ticket Queue Manager jobs, the most frequently searched job titles are:

Infographic showing various Ticket Queue Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $46,618 per year, or $22.4 per hour.

Enterprise Application Support Technician (Financial Systems)

Remote

KBR
IT Services • 10K+ employees
Learn more about KBRexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

Job description

Title:

Enterprise Application Support Technician (Financial Systems)

We are KBR

At KBR, we partner with clients to provide purposeful and comprehensive science, technology and engineering solutions to governments as well as the top tier commercial clients in green hydrogen and green ammonia. With a full portfolio of services, proprietary technologies and expertise, our approximately 37,000 employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance.

Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

About the Role

KBR is seeking an Enterprise Application Support Technician to join our Corporate Enterprise Systems Team (EST). This role serves as the primary front-line technical support and queue manager for KBR's core financial and operational systems, including Deltek Costpoint,RFgen, Bloomberg Tax, the Costpoint Content Management Interface (CMI), and remote access environments.

Serving as the critical first line of defense for the EST - Technical team, this role investigates application errors and ensures system reliability. Because our operational ticket volume is highly controlled, this position offers a unique runway for aggressive skill development. The successful candidate will not only manage the support queue but will actively cross-train with Senior System Administrators and Solution Architects,assistingwith data integration diagnostics, ERP cloud readiness testing, and enterprise system upgrades. This role is explicitly designed as a growth vector into eitherdedicatedEnterprise Application Administration or System Architecture.

Key Responsibilities

  • Serve as the primary technical support contact and ticket queue manager for the EST - Technical team, overseeing tier-2/tier-3 escalations for Costpoint,RFgen, Bloomberg Tax, and related applications.
  • Investigate, troubleshoot, and resolve application-level issues, security/access requests, and routine system errors.
  • Perform root cause analysis on operational problems, effectively isolating issues between network, database, and application layers before escalating to senior engineering teams.
  • Monitor interface health, scheduled system jobs, and automated data pipelines to proactivelyidentifyfailures.
  • Assistthe architecture and administration teams with enterprise application upgrades, SaaS readiness initiatives, and system release management.
  • Execute andvalidatesystem testing routines during mandated quarterly ERP upgrades and configuration changes.
  • Partner with developers and infrastructure teams to support the deployment of technology-driven solutions, custom integrations, and workflow automations.
  • Maintain and update operational runbooks, system configurations, troubleshooting guides, and user access provisioning documentation.
  • Ensure all access and system modificationscomply withstrict organizational security standards, audit controls, and compliance boundaries.
  • Actively train in advanced system administration (server lifecycle, infrastructure scaling) or solution architecture (API integration, data parsing, custom development) to support team redundancy and career progression.

Basic Qualifications

  • BA/BS or working towards a degree in Computer Science, Information Systems, Information Technology, or equivalent technical experience.

  • 2+ years of experience in IT support, application administration, or a relatedhighly-technicalsupport role.

  • Demonstrated, logical troubleshooting skills with the ability to isolate and diagnose complex software or system integration issues.

  • Experience supporting enterprise-grade applications, ERP systems (Deltek Costpoint highly preferred), or complex financial/ERPsoftware.

  • Foundational understanding of data structures, basic SQL querying, or API/interface concepts.

  • Familiarity with system access troubleshooting.

  • Ability to ruthlessly prioritize operational support tasks alongside long-term project work and self-guided learning.

  • Strong technical communication skills, capable of translating end-user symptoms into precise diagnostic data for senior engineering teams.

  • Must be a U.S. citizen.

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Benefits: KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

What KBR employees say

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Benefits

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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