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Ticket Operations Manager Jobs in Lebanon, TN (NOW HIRING)

landa

Operations Manager

Nashville, TN · On-site

$100 - $125/hr

About the Role We are looking for an Operations Manager to lead and scale our member sales ... Comfort with task, ticket, and call‑center / contact‑center operations. * Experience scaling a ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of ... Monitor real-time call center performance, including call volumes, ticket queues, handle times, and ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of ... Monitor real-time call center performance, including call volumes, ticket queues, handle times, and ...

kgs

Call Center Operations Manager - Swing

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of ... Monitor real-time call center performance, including call volumes, ticket queues, handle times, and ...

kgs

Call Center Operations Manager - Swing

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of ... Monitor real-time call center performance, including call volumes, ticket queues, handle times, and ...

kgs

Operations Analyst (Mid level)

Nashville, TN · On-site

... volumes, ticket trends, handle times, first call resolution rates, SLA compliance, escalation ... Manage and maintain program action item logs, risk registers, and issue trackers, ensuring all ...

kgs

Operations Analyst (Mid level)

Nashville, TN

... volumes, ticket trends, handle times, first call resolution rates, SLA compliance, escalation ... Manage and maintain program action item logs, risk registers, and issue trackers, ensuring all ...

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All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Lebanon, TN

Ticket Operations Manager information

See Lebanon, TN salary details

$29.9K

$61.3K

$114.4K

How much do ticket operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for ticket operations manager in Lebanon, TN is $61,268.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $74,800.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are popular job titles related to Ticket Operations Manager jobs in Lebanon, TN?

For Ticket Operations Manager jobs in Lebanon, TN, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Lebanon, TN look for?

The top searched job categories for Ticket Operations Manager jobs in Lebanon, TN are:

What cities near Lebanon, TN are hiring for Ticket Operations Manager jobs?

Cities near Lebanon, TN with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Lebanon, TN as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $61,268 per year, or $29.5 per hour.

Coordinator, Ticketing Compliance & Revenue

titans

Nashville, TN • On-site

Full-time

Re-posted 5 days ago

Job description

What you’ll be doing

The Tennessee Titans are looking for a detail-oriented and analytical Ticketing Compliance & Finance Coordinator to provide support to the Tennessee Titans’ Ticket Operations department.

The Ticketing Compliance & Finance Coordinator supports the day-to-day operations of the Tennessee Titans’ Ticket Operations department, serving two core functions: (1) financial reporting and reconciliation for ticketed revenue, and (2) contract compliance for PSL (Personal Seat License) sales and transfers. This role requires someone equally comfortable balancing daily revenue reports as they are reviewing contract terms and processing amendments.

Key Responsibilities:

Finance & Reporting

  • Balance and maintain daily detailed reporting of all monies collected for PSLs, and Titans season tickets
  • Monitor bank accounts and process payments through the ticketing system
  • Execute check payments through the ticketing system and coordinate with banking partners
  • Track New Stadium sales and run monthly commission reports for eligible sales reps per commission guidelines
  • Support end-of-month reporting and year-end balancing for ticketing revenue
  • Monitor and help resolve chargebacks, returned payments, and payment declines
  • Process PSL cancellations quarterly

Contract Compliance

  • Review PSL contracts for Nissan Stadium sales to ensure accurate submission and documentation
  • Process contract amendments and manage the PSL transfer process end-to-end
  • Perform general account maintenance within the ticketing system to keep contract and account records current

General

  • Perform other related duties as assigned

What you’ll bring

Required Qualifications:

  • Bachelor's Degree
  • Proficient in Microsoft Excel (pivot tables, reconciliation formulas)
  • Strong analytical, organizational, and problem-solving skills; comfortable managing detail-heavy work under deadline
  • Team-oriented, strong work ethic, and enthusiastic about contributing to department and organizational success

Preferred Qualifications:

  • Bachelor’s degree in finance, accounting, business administration, or related field
  • Experience with SeatGeek Unify (or comparable ticketing platform)
  • Prior accounting, bookkeeping, or financial reconciliation experience
  • Familiarity with contract review or administrative compliance work

Core Competencies:

  • Communication: Clearly communicates reconciliation discrepancies, payment issues, and contract terms across Finance, Ticket Operations, and banking partners.
  • Collaboration: Partners with banking contacts, sales reps, and internal departments to resolve payment issues and keep account records accurate and current.
  • Problem Solving: Identifies and resolves chargebacks, returned payments, and contract discrepancies with sound judgment under deadline pressure.
  • Accountability: Owns the accuracy of daily revenue reports and PSL contract documentation, ensuring compliance with reporting deadlines and contract terms.
  • Adaptability: Shifts smoothly between detail-heavy finance reconciliation and contract compliance work, especially during games and stadium events when volume spikes.


Physical Requirements and Working Conditions:

  • Work Environment: Office
  • Physical Requirements: Ability to sit for extended periods, lift up to 25 pounds
  • Schedule: Monday – Friday, standard business hours, with availability to work Titans games, stadium events, and occasional evenings/weekends as required

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