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Ticket Operations Associate Jobs in Raleigh, NC (NOW HIRING)

Leader Communications Inc

Customer Service Agents

Raleigh, NC · On-site

$13.75 - $18.50/hr

Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and ... Use standard operational procedure documentation to assist customers. Work with team members to ...

Compass Group

COOK

Raleigh, NC · On-site

$21/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK (FULL TIME AND PART TIME)

Raleigh, NC · On-site

$21/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

Compass Group

COOK

Raleigh, NC · On-site

$20/hr

... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ... Uses established ticket collection procedures during service. Responsible for records from area ...

kgs

Special Projects Admin

Durham, NC · On-site

Preferred Candidate with Associate's degree in related field and minimum of three (3) years of ... Facility ticket management system (i.e. Tririga) * Workflows * Microsoft InfoPath Forms * Microsoft ...

Koniag, Inc.

Special Projects Admin

Durham, NC · On-site

$26 - $30/hr

Preferred Candidate with Associate's degree in related field and minimum of three (3) years of ... Facility ticket management system (i.e. Tririga) * Workflows * Microsoft InfoPath Forms * Microsoft ...

Apex Tool Group, LLC

Network & Voice Engineer

Apex, NC · On-site

Support day-to-day network and voice operations, including incident response, ticket resolution ... Each day, our associates strive to find new and exciting ways to help our customers solve their ...

kgs

Special Projects Admin

Durham, NC

Preferred Candidate with Associate's degree in related field and minimum of three (3) years of ... Facility ticket management system (i.e. Tririga) * Workflows * Microsoft InfoPath Forms * Microsoft ...

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All JobsTicket Operations Associate JobsTicket Operations Associate Jobs in Raleigh, NC

Ticket Operations Associate information

See Raleigh, NC salary details

$10

$25

$51

How much do ticket operations associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for ticket operations associate in Raleigh, NC is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.42 per hour, depending on experience, location, and employer.

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Raleigh, NC? The most popular types of Ticket Operations jobs in Raleigh, NC are:
What are popular job titles related to Ticket Operations Associate jobs in Raleigh, NC? For Ticket Operations Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Raleigh, NC look for? The top searched job categories for Ticket Operations Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Ticket Operations Associate jobs? Cities near Raleigh, NC with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,064 per year, or $25.5 per hour.
Customer Service Agents

Customer Service Agents

Leader Communications Inc

Raleigh, NC • On-site

$13.75 - $18.50/hr

Full-time

Re-posted 3 days ago

Job description

Position Summary

LCI is seeking dedicated Customer Service Agents to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the agency’s mission, including working on proprietary software and systems.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

  • Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
  • Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution.
  • Maintain and troubleshoot business line applications which could include remote installation or redeployment of software.
  • Install and maintain the following products, as directed: Cisco AnyConnect, Cisco WebEx, Microsoft including Office, Bit Locker, etc.
  • Provide technical support over the phone and/or via email.
  • Implement solutions based on client needs, such as ensuring that all hardware and software work properly is installed or deleted as needed.
  • Troubleshoot client computer equipment, ensuring it runs correctly, and recovers any lost or accidentally deleted data when/if possible.
  • Meet customer needs and ensure customer satisfaction.
  • Use standard operational procedure documentation to assist customers. Work with team members to establish and maintain documentation.
  • Escalate process and policy issues as needed.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

  • Associate degree or higher in information technology or related field; or high school diploma and relevant information technology certification(s)/training/years of experience in place of degree.
  • One (1) or more years of information technology experience.
  • Must be able to pass federal background investigation and obtain a Public Trust.

Skill & Certification Requirements

  • Technical experience with current network hardware, protocols, and standards.
  • Application support experience.
  • Knowledge of applicable data privacy practices and laws.
  • Excellent troubleshooting skills.
  • Proficiency in Word, Excel, Outlook, database management.
  • Exceptional customer service and interpersonal skills with the ability to communicate effectively, both verbally and in writing with end users in a pleasant and helpful manner in high stress situations.
  • Highly organized with attention to detail and accuracy, and the ability to effectively troubleshoot and prioritize meeting multiple deadlines/priorities.
  • Experience working in a team-oriented, collaborative environment.
  • This position is considered contingent upon award.
  • LCI is an Equal Opportunity Employer/ Veterans/ Disabled

If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.