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Ticket Operations Associate Jobs in Baltimore, MD

RXinsider LTD.

Director, People Operations

Bowie, MD · On-site

$132 - $185/hr

This role oversees employee lifecycle administration, HR data management, case management, ticket processing, and service delivery operations, ensuring accurate associate data, timely resolution of ...

Inovalon

Director, People Operations

Bowie, MD · On-site

This role oversees employee lifecycle administration, HR data management, case management, ticket processing, and service delivery operations, ensuring accurate associate data, timely resolution of ...

Inovalon

Director, People Operations

Bowie, MD

This role oversees employee lifecycle administration, HR data management, case management, ticket processing, and service delivery operations, ensuring accurate associate data, timely resolution of ...

Inovalon, Inc.

Director, People Operations

Bowie, MD · On-site

This role oversees employee lifecycle administration, HR data management, case management, ticket processing, and service delivery operations, ensuring accurate associate data, timely resolution of ...

Bowie State University

IT Service Desk Lead

Bowie, MD · On-site

Support operations using ITIL best practices. * Participate in team meetings. * Create support ... Associate's degree in an IT-related field preferred. * A+, HDI, ITIL certifications preferred.

Bowie State University

IT Service Desk Lead

Bowie, MD · On-site

$50K - $60K/yr

Support operations using ITIL best practices. * Participate in team meetings. * Create support ... Associate's degree in an IT-related field preferred. * A+, HDI, ITIL certifications preferred.

Public Consulting Group

Client Service Associate 2

Annapolis, MD · On-site

$14.25 - $19.75/hr

... operations improvement firm that partners with health, education, and human services agencies to ... Client Service & Ticket Resolution * Serve as the day-to-day point of contact for assigned clients ...

A&T Systems

End User Desktop Support Technician

MD · On-site

$20.75 - $26.50/hr

The position may require travel to multiple client locations to support operational requirements ... Ensure all ticket documentation is accurate, complete, and compliant with organizational ticket ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone ... Knowledge of the interrelationship of systems and hardware and information technology operations.

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All JobsTicket Operations Associate JobsTicket Operations Associate Jobs in Baltimore, MD

Ticket Operations Associate information

See Baltimore, MD salary details

$11

$26

$53

How much do ticket operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ticket operations associate in Baltimore, MD is $26.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $30.10 per hour, depending on experience, location, and employer.

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Baltimore, MD? The most popular types of Ticket Operations jobs in Baltimore, MD are:
What are popular job titles related to Ticket Operations Associate jobs in Baltimore, MD? For Ticket Operations Associate jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Baltimore, MD look for? The top searched job categories for Ticket Operations Associate jobs in Baltimore, MD are:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,241 per year, or $26.1 per hour.

Work Study - Assistant Game Day Operations

Stevenson University

Owings Mills, MD • On-site

$15/hr

Other

Re-posted 25 days ago

Job description

Posting Details
Position Description
Posting Number
01113
Position Title
Work Study - Assistant Game Day Operations
Department
Athletics: Administrative
Position Summary
The Work Study - Assistant Game Day Operations will assist the game day operations administrator in field set up and preparation and game day operations for all home games for all NCAA sports.
Education/Experience
Currently enrolled Stevenson University student in good standing with the University academically and judicially.
Knowledge/Skills/Ability
  • Ability to work athletic events held on campus.
  • Ability to work evenings and weekends.
  • Ability to work during and in inclement weather
  • Ability to travel between campuses.
  • Must be responsible and reliable.
  • Must be able to work on tight timelines and with a sense of urgency.
  • Must be able work with different coaches and staff.
  • Must be able to communicate clearly.
  • Must be a team player and be able follow through with assigned tasks.
Physical Requirements
Medium Work: Exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Close visual acuity to perform an activity such as viewing a computer terminal. Standing and/or sitting, walking, lifting, climbing, stooping, kneeling, crouching, crawling, reaching, keyboarding, talking and hearing. Position requires standing for long periods of time; Subject to both environmental conditions, activities occur inside and outside.
Essential Functions
  • Set up and breakdown of all necessary game day items, to include but not limited to, tables, chairs, field set up, cones, flags, nets, hoops, scorers tables, etc.
  • Follow instructions for the different game set ups as provided by the game day administrator.
  • Be present and available on the sidelines during all scheduled games.
  • Must be able to execute in-game assignments, such as ball runners, etc.
  • Assist with other game day assignments, such as ticket sales, welcoming teams and officials, etc.

Reports To
Associate Athletics Director
Posting Information
Number of Available Positions
up to 10
Work Location
Owings Mills
Position Category
Student
Position Type
Student Work-Study
Months/Year
9
Hrs/Week
up to 10
Hrs/Year
If scheduled to work less than 12 months, beginning date
08/24/2025
Ending Date
05/30/2026
FLSA
Non-Exempt
Payroll
Biweekly
Hiring Salary Range
Anticipated to be $15.00 per hour
Benefits
https://www.stevenson.edu/human-resources/benefits/
Recruitment Instructions
Open to All Current Students
Posting Date
07/24/2025
Closing Date/Application Deadline
Open Until Filled
No
EEO Statement
EOE/AA Employer of Minorities/Females/Veterans/Disability

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