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Ticket Office Associate Jobs in Michigan (NOW HIRING)

SpartanNash

Cash Office Clerk AM/Mid

Holland, MI · On-site

... ticket sales. * Follow all policies pertaining to the sale of alcoholic beverages, tobacco ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

SpartanNash

Cash Office Clerk Team Member

Holland, MI · On-site

... ticket sales. * Follow all policies pertaining to the sale of alcoholic beverages, tobacco ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

... ticket systems, and perform troubleshooting and installation of hardware and software ... Office 365, Teams, OneDrive, and OneNote. • High School diploma or equivalent Preferred : • ...

IWG plc

Community Associate

Detroit, MI · On-site

$19.67/hr

Community Associate Address: 100 West Big Beaver Road Suite 200 48084 Troy, Michigan The world of ... their office, no problem you are on it and open a ticket in our service portal. You've earned ...

IWG plc

Part-Time Community Associate

Detroit, MI · On-site

$19.67/hr

Community Associate Address: 3200 Greenfield Road Suite 300 48120 Dearborn Michigan The world of ... their office, no problem you are on it and open a ticket in our service portal. You've earned ...

BEL

IT Technician

Grawn, MI · On-site

Associate degree in IT or Computer Science minimum required. EXPERIENCE * 3 + Years of information ... Experience with Office@Hand is a plus. * Ticket System ServiceNow experience is a plus.

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Ticket Office Associate information

What are the responsibilities of a Ticket Office Associate?

A Ticket Office Associate is responsible for selling tickets, assisting customers with ticket purchases, resolving ticketing issues, and providing information about events or performances. They handle cash and electronic transactions, maintain accurate records, and often answer questions about seating, schedules, and event details. Additionally, Ticket Office Associates may assist with will-call services, refunds, and exchanges, ensuring a smooth and positive experience for all patrons.

What are some common challenges a Ticket Office Associate might face, and how can they be effectively managed?

Ticket Office Associates often encounter challenges such as handling high volumes of customers during peak event times, resolving ticketing discrepancies, and managing last-minute changes or cancellations. Being able to stay calm under pressure, communicate clearly, and use ticketing software efficiently are key to overcoming these obstacles. Building strong teamwork skills is also important, as associates frequently collaborate with event staff and management to ensure smooth operations and a positive customer experience.

What are the key skills and qualifications needed to thrive as a Ticket Office Associate, and why are they important?

To thrive as a Ticket Office Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and reservation platforms is typically required. Excellent communication, problem-solving abilities, and patience help deliver a positive customer experience and resolve issues efficiently. These skills ensure accurate transactions, smooth operations, and satisfied patrons in busy ticketing environments.

What are the most commonly searched types of Ticket Office jobs in Michigan?

The most popular types of Ticket Office jobs in Michigan are:

What cities in Michigan are hiring for Ticket Office Associate jobs?

Cities in Michigan with the most Ticket Office Associate job openings:

Ticket Office Associate jobs near you
Infographic showing various Ticket Office Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Customer Care Resolution Specialist

Electrolux Professional Group

Weidman, MI • On-site

Full-time

Posted 9 days ago

Key responsibilities

  • Own the follow-up lifecycle of all open service tickets, proactively driving each to closure within established SLA targets.

  • Maintain proactive outreach to customers and service partners with regular status updates on open tickets.

  • Assist Technical Support Specialists with administrative tasks including scheduling, dispatching, and documentation.

Job description

Electrolux Professional Group is seeking a motivated and highly organized Customer Care Coordinator to support our national Technical Support team. This role serves as the operational foundation of the ticket resolution process, ensuring all service requests are accurately tracked, proactively followed up on, and resolved within established timelines. The ideal candidate is a highly organized and proactive communicator who performs effectively in a fastpaced service environment. While this position does not provide direct technical support, it plays a vital role in delivering consistent, seamless, and highquality experience for customers and service partners.

Key Responsibilities

Ticket Follow-Up & Resolution Management

  • Own the follow-up lifecycle of all open service tickets, proactively driving each to closure within established SLA targets.

  • Monitor ticket queues and escalate aging or stalled cases to the appropriate Technical Support Specialist or team lead.

  • Serve as the liaison between customers, Authorized Service Agents (ASAs), and internal technical support personnel to ensure clear communication and timely action.

  • Document all follow-up activity, status updates, and resolution notes accurately within the service management system (Zendesk or equivalent).

Customer, Internal & Partner Communication

  • Maintain proactive outreach to customers and service partners with regular status updates on open tickets.

  • Respond to inbound ticket inquiries promptly and professionally via phone and email.

  • Set and manage customer expectations regarding resolution timelines, routing technical questions to the appropriate specialist.

Technical Support Assistance (Non-Technical)

  • Assist Technical Support Specialists with administrative tasks including scheduling, dispatching, and documentation.

  • Coordinate service call logistics between field technicians and customers to ensure smooth scheduling and on-site readiness.

  • Pull and distribute relevant ticket history, warranty status, and equipment records to support the technical team.

Reporting & Process Improvement

  • Provide daily and weekly ticket status reports to management, highlighting open cases, trends, and resolution performance.

  • Identify recurring bottlenecks in ticket flow and recommend process improvements to leadership.

  • Support the team with any special projects or administrative initiatives within the Customer Care division.

Required Skills & Qualifications

  • Exceptional organizational and time management skills; ability to manage a high volume of open cases simultaneously.

  • Strong verbal and written communication skills with a professional, customer-first demeanor.

  • Comfortable working in a ticket-based service environment (experience with Zendesk, Salesforce Service Cloud, or similar platforms preferred).

  • Proficiency in Microsoft Office Suite, including Excel and Outlook.

  • Ability to work independently and collaboratively across distributed teams.

  • Detail-oriented with a strong sense of ownership and accountability.

  • Spanish speaking preferred but not required.

Education & Experience

  • High school diploma or equivalent required; associate or bachelor's degree preferred.

  • 2+ years of experience in customer service, service coordination, or operations support.

  • Experience in a service organization supporting technical or field service teams is a plus.

  • Familiarity with commercial foodservice or professional equipment industry is a plus but not required.

Electrolux Professional Group - meeting needs beyond tomorrow

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry solutions for professional users. Our innovative products and worldwide service network make our customers' work-life easier, more profitable - and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2025, the Electrolux Professional Group had global sales of SEK 12.2bn and approximately 4,300 employees. Electrolux Professional's B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com


Required Skills & Qualifications

  • Exceptional organizational and time management skills; ability to manage a high volume of open cases simultaneously.

  • Strong verbal and written communication skills with a professional, customer-first demeanor.

  • Comfortable working in a ticket-based service environment (experience with Zendesk, Salesforce Service Cloud, or similar platforms preferred).

  • Proficiency in Microsoft Office Suite, including Excel and Outlook.

  • Ability to work independently and collaboratively across distributed teams.

  • Detail-oriented with a strong sense of ownership and accountability.

  • Spanish speaking preferred but not required.

Education & Experience

  • High school diploma or equivalent required; associate or bachelor's degree preferred.

  • 2+ years of experience in customer service, service coordination, or operations support.

  • Experience in a service organization supporting technical or field service teams is a plus.

  • Familiarity with commercial foodservice or professional equipment industry is a plus but not required.

Key Responsibilities

Ticket Follow-Up & Resolution Management

  • Own the follow-up lifecycle of all open service tickets, proactively driving each to closure within established SLA targets.

  • Monitor ticket queues and escalate aging or stalled cases to the appropriate Technical Support Specialist or team lead.

  • Serve as the liaison between customers, Authorized Service Agents (ASAs), and internal technical support personnel to ensure clear communication and timely action.

  • Document all follow-up activity, status updates, and resolution notes accurately within the service management system (Zendesk or equivalent).

Customer, Internal & Partner Communication

  • Maintain proactive outreach to customers and service partners with regular status updates on open tickets.

  • Respond to inbound ticket inquiries promptly and professionally via phone and email.

  • Set and manage customer expectations regarding resolution timelines, routing technical questions to the appropriate specialist.

Technical Support Assistance (Non-Technical)

  • Assist Technical Support Specialists with administrative tasks including scheduling, dispatching, and documentation.

  • Coordinate service call logistics between field technicians and customers to ensure smooth scheduling and on-site readiness.

  • Pull and distribute relevant ticket history, warranty status, and equipment records to support the technical team.

Reporting & Process Improvement

  • Provide daily and weekly ticket status reports to management, highlighting open cases, trends, and resolution performance.

  • Identify recurring bottlenecks in ticket flow and recommend process improvements to leadership.

  • Support the team with any special projects or administrative initiatives within the Customer Care division.

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