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Ticket Office Assistant Jobs in Raleigh, NC (NOW HIRING)

Five Guys Burgers and Fries

General Manager

Durham, NC

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys

General Manager

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys Burgers and Fries

General Manager

Garner, NC

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys

General Manager

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys

General Manager

Apex, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys Burgers and Fries

General Manager

Wake Forest, NC · On-site

$60K - $65K/hr

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys Burgers and Fries

General Manager

Rolesville, NC · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys

General Manager

Garner, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys Burgers and Fries

General Manager

Knightdale, NC

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys

General Manager

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys Burgers and Fries

General Manager

Raleigh, NC · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys Burgers and Fries

General Manager

Durham, NC

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys Burgers and Fries

General Manager

Raleigh, NC · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys Burgers and Fries

General Manager

Raleigh, NC

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys

General Manager

Rolesville, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys

General Manager

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys

General Manager

Wake Forest, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys

General Manager

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

Five Guys Burgers and Fries

General Manager

Apex, NC · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Maintain ticket times and throughput standards 3. Team Leadership & Development * Hire, train, and ... Build and coach Shift Leaders and Assistant Managers * Create a culture of accountability, energy ...

ExtraHop

Support Engineer I - Raleigh, NC

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... * Assist with the initial stages of ticket handling and escalate when necessary. * Work ... Attend regular "in-office" meetings (limited to no more than monthly) and annual in-office training ...

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Showing results 21-40

All JobsTicket Office JobsTicket Office Assistant JobsTicket Office Assistant Jobs in Raleigh, NC

Ticket Office Assistant information

See Raleigh, NC salary details

$9

$18

$24

How much do ticket office assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ticket office assistant in Raleigh, NC is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by ticket office assistants, and how can they be managed effectively?

Ticket Office Assistants often encounter challenges such as handling high volumes of customer inquiries during peak times, managing last-minute ticket changes, and addressing customer concerns promptly. Staying organized, utilizing ticketing software efficiently, and maintaining clear communication with both customers and team members are key strategies for managing these challenges. Being adaptable and patient, especially during busy periods or when resolving issues, helps ensure a smooth ticketing experience for all parties involved.

What are the key skills and qualifications needed to thrive as a ticket office assistant, and why are they important?

To thrive as a Ticket Office Assistant, you need strong customer service abilities, basic math skills, and familiarity with point-of-sale (POS) systems, often supported by a high school diploma or equivalent. Proficiency in ticketing software, cash handling, and sometimes knowledge of event scheduling systems is commonly required. Attention to detail, effective communication, and the ability to stay calm under pressure are valuable soft skills for this role. These skills ensure accurate transactions, positive customer experiences, and smooth ticketing operations during busy event periods.

What is the difference between Ticket Office Assistant vs Customer Service Representative?

AspectTicket Office AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require basic cash handling or ticketing system trainingHigh school diploma; customer service training often preferred
Work EnvironmentTicket booths, theaters, sports venues, transportation hubsCall centers, retail stores, service desks
Employer & Industry UsageEntertainment, transportation, sports industriesRetail, hospitality, telecommunications
Common Search & ComparisonTicket Office Assistant vs Customer Service Representative

The Ticket Office Assistant primarily works in entertainment or transportation venues, focusing on ticket sales and customer inquiries. In contrast, a Customer Service Representative works across various industries, providing general customer support. While both roles require strong communication skills and basic certifications, their work environments and specific duties differ significantly.

What is a ticket office assistant?

Ticket Office Assistants are professionals who work at venues such as theaters, sports arenas, or event centers to help customers purchase tickets, provide information about events, and resolve ticketing issues. Their duties often include handling cash or electronic payments, answering questions about seating and event schedules, and maintaining accurate records of ticket sales. They play a key role in ensuring a smooth and positive experience for event-goers by delivering friendly and efficient customer service.

What cities near Raleigh, NC are hiring for Ticket Office Assistant jobs?

Cities near Raleigh, NC with the most Ticket Office Assistant job openings:

Ticket Office Assistant jobs near you
Infographic showing various Ticket Office Assistant job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $38,285 per year, or $18.4 per hour.

General Manager

Five Guys Burgers and Fries

Durham, NC

$60K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Five Guys rating

6.3

Company rating: 6.3 out of 10

Based on 388 frontline employees who took The Breakroom Quiz

15th of 106 rated fast food restaurants

Job description

The Role

We’re looking for a General Manager who runs a great restaurant—every shift, every day.

This is a hands-on leadership role responsible for driving sales, building a strong team, and delivering fast, consistent, high-quality guest experiences. You’ll own the business as if it were your own.

What You’ll Own

1. Restaurant Performance

  • Drive sales, profitability, and operational efficiency
  • Manage key metrics: labor %, food cost, throughput, and waste
  • Deliver consistent results—not just good days

2. Shift Execution & Throughput

  • Lead from the front during peak hours
  • Ensure fast, accurate service and strong line flow
  • Maintain ticket times and throughput standards

3. Team Leadership & Development

  • Hire, train, and develop a high-performing team
  • Build and coach Shift Leaders and Assistant Managers
  • Create a culture of accountability, energy, and ownership

4. Guest Experience

  • Ensure every guest receives fast, friendly, and accurate service
  • Address issues in real time and recover the experience
  • Use feedback to improve operations

5. Operational Standards

  • Maintain food safety, cleanliness, and brand standards at all times
  • Execute systems and processes consistently
  • Be audit-ready every day
What Success Looks Like
  • Consistently hits sales, labor, and food cost targets
  • Strong shift execution—no chaos during peak hours
  • Low turnover in key roles (AMs, Shift Leaders)
  • Internal promotions happening from within your team
  • High guest satisfaction and repeat business
What You Bring
  • 2–5+ years of restaurant management experience (fast casual or QSR preferred)
  • Experience running high-volume shifts ($1M–$3M+ annual volume typical)
  • Proven ability to lead teams and deliver consistent results
  • Strong work ethic—you’re comfortable being on your feet and in the action
  • Ability to manage both people and numbers
Non-Negotiables
  • Willing to work nights, weekends, and peak business hours
  • Leads from the front—this is not a back-office role
  • Holds high standards and addresses issues directly
Compensation & Benefits
  • Base salary: + performance bonus
  • Health, dental, vision
  • PTO
  • Meal benefits
  • Growth path to District Manager

Five Guys Burgers and Fries is one of America's most successful hamburger concepts, not just for its food, ranked the #1 burger in America by the Zagat survey, but also because of its employees.
We have a unique work environment where you're trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our crew members become a team working in all aspects of the restaurant.
We also have a unique crew bonus program that provides the opportunity to earn cash bonuses two times per week giving our crew members the opportunity to earn much higher incomes.
We have an open kitchen experience so it's fun and it's loud with lots of team communication. The crew's burger creation is part of the customer experience.

What Five Guys employees say

Pay

Benefits

Hours and flexibility

Workplace

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