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Ticket Manager Jobs in Reston, VA (NOW HIRING)

Empower AI Inc.

Service Center Manager

Washington, DC · On-site

The SCM shall be responsible for overseeing SD personnel, responsible for total ticket ownership (from generation through completion) of service requests within the enterprise ticket management ...

Empower AI Inc.

Service Center Manager

Washington, DC · On-site

The SCM shall be responsible for overseeing SD personnel, responsible for total ticket ownership (from generation through completion) of service requests within the enterprise ticket management ...

Empower AI Inc.

Service Center Manager

Washington, DC · On-site

The SCM shall be responsible for overseeing SD personnel, responsible for total ticket ownership (from generation through completion) of service requests within the enterprise ticket management ...

designDATA

End User Support Technician-Tier 3

Washington, DC · On-site

$42K - $53K/yr

... ticket management system. • Provides active troubleshooting and resolution guidance to Tier 1 and 2 technicians. • Coaches and trains Tier 1 and 2 technicians on technical topics and issue ...

Trivium

High-ticket Closer

Washington, DC · Remote

Location: US - fully remote We're hiring a high-performance closer to sell QuickRank, AI-powered local SEO system designed to place businesses in the top 3 positions of Google Maps, dominate local ...

DUIT

Ticket Coordinator 2

Washington, DC · On-site

Monitor ticket queue to ensure tickets are assigned, worked and resolved in accordance with defined ... Strong time management and communication skills * Ability to adapt and prioritize work ...

RIVA Solutions Inc.

Corporate IT Manager

Reston, VA · Hybrid

$98K - $121K/yr

Help Desk & Ticket Management Own the corporate help desk, managing the ticket lifecycle from intake and prioritization through resolution andclosure. Meet established service-level targets while ...

RIVA Solutions Inc.

Corporate IT Manager

Reston, VA · On-site

$98K - $121K/yr

Help Desk & Ticket Management • Own the corporate help desk, managing the ticket lifecycle from intake and prioritization through resolution and closure. • Meet established service-level targets ...

Trivium

High-ticket Closer

Washington, DC · Remote

$250K/yr

... Manage follow-ups, pipeline, and deal momentum Expand deal size based on client need and your ability to sell Requirements What We're Looking For Proven high-ticket closing experience ($5K+) (3+ ...

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All JobsTicket JobsTicket Manager JobsTicket Manager Jobs in Reston, VA

Ticket Manager information

See Reston, VA salary details

$11

$23

$32

How much do ticket manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for ticket manager in Reston, VA is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.50 per hour, depending on experience, location, and employer.

What is a ticket manager?

Ticket Managers are professionals responsible for overseeing all aspects of ticket sales and distribution for events, such as concerts, sports games, or theater productions. Their duties typically include managing ticket inventory, setting prices, coordinating with vendors or ticketing platforms, and ensuring a smooth experience for customers purchasing tickets. They also handle customer service inquiries related to ticketing and may work closely with marketing teams to promote events. A Ticket Manager plays a crucial role in maximizing event attendance and revenue while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a ticket manager, and why are they important?

To thrive as a Ticket Manager, you need experience in event ticketing operations, knowledge of box office procedures, and often a bachelor’s degree in business or a related field. Familiarity with ticketing software platforms like Ticketmaster or Eventbrite, as well as CRM systems, is typically required. Strong organizational abilities, customer service skills, and attention to detail make someone stand out in this role. These competencies ensure efficient ticket sales, positive guest experiences, and smooth event operations.

How does a ticket manager typically collaborate with event organizers and vendors during the planning and execution of an event?

A Ticket Manager works closely with event organizers to determine ticket pricing, seating arrangements, and sales strategies, ensuring the ticketing process aligns with the event's goals. They also coordinate with vendors, such as box office software providers and payment processors, to ensure smooth ticket sales and secure transactions. Throughout the event, Ticket Managers communicate regularly with both internal teams and external partners to resolve issues quickly and provide attendees with a seamless experience. This collaboration is essential for managing inventory, reporting sales, and addressing customer inquiries efficiently.
What cities near Reston, VA are hiring for Ticket Manager jobs? Cities near Reston, VA with the most Ticket Manager job openings:
Ticket Manager jobs near you
Infographic showing various Ticket Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $48,500 per year, or $23.3 per hour.

Service Center Manager

Empower AI Inc.

Washington, DC • On-site

Full-time

Re-posted 12 days ago

Job description

Overview
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
Overview:
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and tracking, ticket escalation, communications and notifications, mobile services support, management of knowledge-based articles and SOPs. The SCM shall be responsible for overseeing SD personnel, responsible for total ticket ownership (from generation through completion) of service requests within the enterprise ticket management system, and the ACD. The Service Center Manager is responsible for ensuring efficient and timely Tier 0, Tier I, and Tier II Desktop support, achieving service levels, and optimizing customer support processes to improve satisfaction.
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
Responsibilities:
  • Responsible for the day-to-day Servicer Center for a moderately complex technical program
  • Responsible for the training, staffing, and operational efficiency of the Service Center staff.
  • Responsible for the administrative/operational leadership of the Service Center within the program guidelines set by the Program Manager and DOS CA customer.
  • Monitors project to ensure work scope, schedule, and budget are well defined and maintained
  • Provides the coordination between resource managers/supervisors and ensures all necessary reviews and approvals are received
  • May conduct performance/project analyses during phase-down to benefit future/other projects/missions/programs
  • Performs related duties as assigned

Qualifications
Requirements:
  • ITIL Foundation Level Certification Version 5 or higher.
  • At least seven years of technical experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity.
  • Experience implementing and managing Service Center communications and reporting, with strategic and operational planning experience.
  • Secret clearance.

Preferred:
  • Help Desk Institute Support Center Manager (HDI-SCM) certification.
  • Experience implementing, managing, and modernizing Tier 0 services and reporting.

PHYSICAL REQUIREMENTS:
This position requires the ability to perform the below essential functions:
  • May require occasional travel between work centers or to client sites.
  • Some after-hours or on-call support may be necessary.
  • On-site work in a secure government or contractor facility.
  • Must be able to work in a high-security environment and comply with all relevant security protocols.
  • Standing for long periods.
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 30 pounds

Travel by land or air transportation 5 %
About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

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