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Ticket Manager Jobs in Reston, VA (NOW HIRING)

Leidos

Change Ticket Coordinator

Washington, DC · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program ... The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets ...

AEG

Manager, Ticket Sales

Washington, DC · On-site

$63K - $83K/yr

The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales campaigns, prospecting strategies, and performance accountability to maximize new business revenue. While ...

Washington Nationals

Manager, Ticket Sales

Washington, DC · On-site

$63K - $83K/yr

The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales campaigns, prospecting strategies, and performance accountability to maximize new business revenue. While ...

Livenation

Ticket Seller - Jiffy Lube Live

Bristow, VA · On-site

Assisting Manager & Supervisor with internal Ticket Orders and Reports * Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc. Customer Service * Prompt, courteous ...

Livenation

Venue Usher/Ticket Taker

Silver Spring, MD · On-site

$20/hr

Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the ... As an usher, greeter, or ticket taker, you help ensure the safety of all guests and the venue at ...

AEG

Box Office Ticket Seller

Tysons, VA · On-site

Capital One Hall is owned by Capital One and opened in October 2021 and is managed by Legends ... person ticket sales using Ticketmaster for the performance hall and black box Handles Will-Call ...

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Ticket Manager information

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How much do ticket manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for ticket manager in Reston, VA is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.50 per hour, depending on experience, location, and employer.

What is a ticket manager?

Ticket Managers are professionals responsible for overseeing all aspects of ticket sales and distribution for events, such as concerts, sports games, or theater productions. Their duties typically include managing ticket inventory, setting prices, coordinating with vendors or ticketing platforms, and ensuring a smooth experience for customers purchasing tickets. They also handle customer service inquiries related to ticketing and may work closely with marketing teams to promote events. A Ticket Manager plays a crucial role in maximizing event attendance and revenue while maintaining a positive customer experience.

How does a ticket manager typically collaborate with event organizers and vendors during the planning and execution of an event?

A Ticket Manager works closely with event organizers to determine ticket pricing, seating arrangements, and sales strategies, ensuring the ticketing process aligns with the event's goals. They also coordinate with vendors, such as box office software providers and payment processors, to ensure smooth ticket sales and secure transactions. Throughout the event, Ticket Managers communicate regularly with both internal teams and external partners to resolve issues quickly and provide attendees with a seamless experience. This collaboration is essential for managing inventory, reporting sales, and addressing customer inquiries efficiently.

What are the key skills and qualifications needed to thrive as a ticket manager, and why are they important?

To thrive as a Ticket Manager, you need experience in event ticketing operations, knowledge of box office procedures, and often a bachelor’s degree in business or a related field. Familiarity with ticketing software platforms like Ticketmaster or Eventbrite, as well as CRM systems, is typically required. Strong organizational abilities, customer service skills, and attention to detail make someone stand out in this role. These competencies ensure efficient ticket sales, positive guest experiences, and smooth event operations.

What cities near Reston, VA are hiring for Ticket Manager jobs?

Cities near Reston, VA with the most Ticket Manager job openings:

Ticket Manager jobs near you
Infographic showing various Ticket Manager job openings in Reston, VA as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $48,500 per year, or $23.3 per hour.

Change Ticket Coordinator

Washington, DC • On-site

Leidos
IT Services • 10K+ employees
Learn more about Leidosexternal

$57K - $104K/yr

Full-time

Re-posted yesterday

Key responsibilities

  • Create, update, and close Unified Change tickets in ITSM systems.

  • Use AI tools to collect, validate, and populate ticket fields and track requirements, deliverables, and approval gates throughout the ticket lifecycle.

  • Provide status updates for leadership every 2-4 weeks and maintain accurate records for notifications and audit readiness.

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

Job description

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system. It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN).

Key Responsibilities:

  • Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow).
  • Use AI tools to collect, validate, and populate ticket fields.
  • Track requirements, deliverables, and approval gates throughout the ticket lifecycle.
  • Provide status updates for leadership every 2-4 weeks, aligned to sprint cycles.
  • Maintain accurate records for notifications and audit readiness.
  • Collaborate with engineering and project management teams to ensure compliant change data.
  • Identify and escalate issues in the ticket lifecycle.
  • Contribute to continuous improvement of templates, catalog services, and automation workflows.

Required Qualifications:

  • 1+ years of experience in IT operations, service management, or change management (internship or entry-level experience acceptable).
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively in a fast-paced, cross-functional environment.
  • U.S. citizenship and eligibility for government clearance (required for SMIT program).

Location:
Telework but access, as needed, to one of the following sites: NRFK, WNYD, JAXS, BREM, SDNI

Preferred Qualifications:

  • Experience with process automation, workflow tools, or AI-driven service agents (Claude Code, GenAI).
  • Experience or Certification with Agile or SAFe Agile processes
  • Experience in government or regulated environments.
  • Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira).
  • Associate's or Bachelor's Degree in IT, Engineering, Computer Science, or related field.
  • Experience with catalog design and service intake processes.

NGEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:August 12, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $57,850.00 - $104,575.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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