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Ticket Manager Jobs in Reston, VA (NOW HIRING)

Washington Nationals

Manager, Ticket Sales

Washington, DC · On-site

$63K - $83K/yr

The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales campaigns, prospecting strategies, and performance accountability to maximize new business revenue. While ...

Livenation

Ticket Seller - Jiffy Lube Live

Bristow, VA · On-site

Assisting Manager & Supervisor with internal Ticket Orders and Reports * Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc. Customer Service * Prompt, courteous ...

Livenation

Venue Usher/Ticket Taker

Silver Spring, MD · On-site

$20/hr

Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the ... As an usher, greeter, or ticket taker, you help ensure the safety of all guests and the venue at ...

AMERICAN SYSTEMS

IT Queue Manager II

Manassas, VA · On-site

$58K - $90K/yr

Monitor ticket aging, identify stalled items, and drive resolution by following up with assigned support teams and stakeholders. * Contact teams assigned to tickets when updates are missing or when ...

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Ticket Manager information

See Reston, VA salary details

$11

$23

$32

How much do ticket manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for ticket manager in Reston, VA is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.50 per hour, depending on experience, location, and employer.

What is a ticket manager?

Ticket Managers are professionals responsible for overseeing all aspects of ticket sales and distribution for events, such as concerts, sports games, or theater productions. Their duties typically include managing ticket inventory, setting prices, coordinating with vendors or ticketing platforms, and ensuring a smooth experience for customers purchasing tickets. They also handle customer service inquiries related to ticketing and may work closely with marketing teams to promote events. A Ticket Manager plays a crucial role in maximizing event attendance and revenue while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a ticket manager, and why are they important?

To thrive as a Ticket Manager, you need experience in event ticketing operations, knowledge of box office procedures, and often a bachelor’s degree in business or a related field. Familiarity with ticketing software platforms like Ticketmaster or Eventbrite, as well as CRM systems, is typically required. Strong organizational abilities, customer service skills, and attention to detail make someone stand out in this role. These competencies ensure efficient ticket sales, positive guest experiences, and smooth event operations.

How does a ticket manager typically collaborate with event organizers and vendors during the planning and execution of an event?

A Ticket Manager works closely with event organizers to determine ticket pricing, seating arrangements, and sales strategies, ensuring the ticketing process aligns with the event's goals. They also coordinate with vendors, such as box office software providers and payment processors, to ensure smooth ticket sales and secure transactions. Throughout the event, Ticket Managers communicate regularly with both internal teams and external partners to resolve issues quickly and provide attendees with a seamless experience. This collaboration is essential for managing inventory, reporting sales, and addressing customer inquiries efficiently.
What cities near Reston, VA are hiring for Ticket Manager jobs? Cities near Reston, VA with the most Ticket Manager job openings:
Ticket Manager jobs near you
Infographic showing various Ticket Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $48,500 per year, or $23.3 per hour.

Manager, Ticket Sales

Washington Nationals

Washington, DC • On-site

$63K - $83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Reporting to the Director, Ticket Sales, the Manager, Ticket Sales is responsible for the day-to-day leadership, coaching, development, and performance management of the Membership Sales team. This role is accountable for executing the organization's new season ticket sales strategy while fostering a high-performance sales culture focused on prospecting, pipeline management, and consistent revenue growth.
The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales campaigns, prospecting strategies, and performance accountability to maximize new business revenue. While new NATS PLUS Membership sales serve as the department's primary focus, this position is also responsible for ensuring the Membership Sales team effectively executes the organization's full-menu sales strategy by generating new revenue through Group Ticket Sales, Premium Seating, and Nightly Suite Rentals.
Working closely with the Director, Ticket Sales and senior department leadership, this individual will develop sales talent, implement best practices, monitor performance metrics, and create an environment centered on continuous coaching, accountability, and professional development.
The Nationals are a military-friendly organization actively recruiting veterans and spouses.
Essential Duties and Responsibilities:
  • Provide day-to-day leadership, coaching, and development for the Membership Sales team while fostering a positive, competitive, and high-performance sales culture.
  • Recruit, interview, onboard, train, and develop a team of Membership Sales Account Executives.
  • Conduct regular one-on-one coaching sessions, pipeline reviews, call coaching, and performance evaluations to maximize individual and team performance.
  • Establish daily, weekly, monthly, and annual activity expectations including outbound calls, appointments, ballpark tours, prospecting, and sales productivity.
  • Develop individualized coaching plans that improve sales skills, business acumen, objection handling, closing ability, and overall performance.
  • Support career development initiatives while preparing high-performing staff for future leadership opportunities.
  • Execute the organization's new season ticket sales strategy to achieve departmental revenue and unit goals.
  • Drive a full-menu sales approach that positions Membership Sales representatives to generate revenue through:

    • New NATS PLUS Memberships
    • Group Ticket Sales
    • Premium Seating
    • Nightly Suite Rentals

  • Develop outbound prospecting campaigns that maximize lead generation, appointment setting, and conversion rates.
  • Monitor sales pipelines and forecasting to ensure consistent revenue pacing throughout the year.
  • Identify new business opportunities through strategic prospecting, referrals, networking, events, and business development initiatives.
  • Partner with Business Intelligence, Sales Operations and Marketing to maximize lead utilization and campaign effectiveness.
  • Monitor key sales performance metrics including activity, appointments, tours, proposals, close rates, revenue production, and pipeline health.
  • Ensure accurate CRM management and reporting within Salesforce.
  • Maintain accountability for data integrity, opportunity management, forecasting, and customer follow-up.
  • Evaluate sales trends and performance analytics to identify opportunities for continuous improvement.
  • Assist in the planning and execution of department sales campaigns, prospecting initiatives, and special events.
  • Collaborate closely with the Director, Ticket Sales, Group Sales, Premium Sales, Service, Marketing, Business Intelligence, and Sales Operations to maximize organizational ticket revenue.
  • Support department-wide prospecting events, hospitality experiences, networking functions, and lead generation initiatives.
  • Promote a culture of innovation by identifying new sales strategies, programs, and customer acquisition opportunities.
  • Maintain inventory awareness across ticket products to optimize revenue opportunities throughout the season.
  • Perform other duties as assigned.

Compensation:
The projected salary range for this position is $63,945 - $83,120 per year. This position is also eligible for commission based on the Ticket Sales & Service incentive program. Actual pay is based on several factors, including but not limited to the applicant's: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.
Benefits:
The Nationals offer a competitive and comprehensive benefits package that presently includes:
  • Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December
  • Medical, dental, vision, life and AD&D insurance
  • Short- and long-term disability insurance
  • Flexible spending accounts
  • 401(k) and pension plan
  • Access to complimentary tickets to Nationals home games
  • Employee discounts
  • Free onsite fitness center

Equal Opportunity Employer:
The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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