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UNDERSTANDING

The Information Technology (IT) Operations Manageris responsible forleading andoptimizingIT and Operational Technology (OT) systems that support manufacturing, distribution, and business operations. This role ensures the reliability, security, and efficiency of enterprise systems, plant floor technologies, and network infrastructure. The position oversees Help Desk Analysts, Network Administrators, and System Administrators while driving cybersecurity, system uptime, and continuous improvement initiatives critical to a fast-paced manufacturing environment.

CORE VALUES

Our 5 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.

Own It

Hustle and Refuse to Settle

Love People

Act for the Greater Good

Find a way

WORKING RELATIONSHIP

This role requires close collaboration with operations, maintenance, quality, engineering, retail, and corporate functions. Success depends on the ability to communicate effectively across all levels of the organization while ensuring IT solutions support production efficiency, safety, and business objectives.

RESPONSIBILITIES

Lead, develop, and manage IT operations staff, including Help Desk Analysts, Network Administrators, and System Administrators.

Establish clear service expectations for plant and corporate support, ensuring rapid response to production-impacting issues.

Recruit, train, coach, and evaluate team performance to build a high-performing IT organization.

Foster a customer-focused culture that prioritizes production continuity and employee support.

Partnerwith production, maintenance, quality,retailand engineering teams to align IT systems with operational needs.

Support plant floor devices such aslabel printers, scanners,and industrial PCs.

Minimize downtime through rapid issue resolution and proactive system monitoring.

Direct daily IT operations, including ticket management, escalation processes, and workflowprioritization-particularly for production-critical issues.

Establish andmonitorservice level agreements (SLAs) with an emphasis on plantand retailuptime and responsiveness.

Oversee vendor and third-party support services to ensure performance expectations are met.

Maintain IT documentation, SOPs, and training materials for both technical teams and plant users.

Oversee plant,retailandenterprise network infrastructure, including segmented manufacturing networks, wireless systems, and remote access.

Implement and enforce cybersecurity controls to protect both IT and OT environments from threats (e.g., ransomware, unauthorized access).

Monitor network performance and security events, ensuring rapid response to incidents.

Maintain secure configurations for firewalls, switches, and industrial network devices.

Oversee backup, disaster recovery, and business continuity plans, with a focus on minimizingbusinessdisruption.

Ensure compliance withcybersecuritybest practices relevant tothe business(e.g., NIST, CIS controls, or similar frameworks).

Evaluate and recommend technology solutions thatimproveefficiency, automation, and data visibility.

Review and approve system changes, configurations, and upgrades to ensure minimal business disruption.

Drive standardization acrossbusinesssystems to improve scalability and supportability.

Manage lifecycle of IT assets, includinghardware,andsoftware licensing.

Lead IT projects supportingbusinessupdates, equipment implementations, system upgrades, and automation initiatives.

Collaborate with continuous improvement teams toidentifytechnology solutions that enhance productivity, reduce waste, and improve reporting.

Track and report project progress, risks, and outcomes to leadership.

Stay current with emerging technologies in manufacturing (Industry 4.0, IoT, automation, data analytics).

Oversee procurement of IT equipment,technology, and services.

Manage vendor relationships, contracts, and service agreements to ensure reliability and value.

Ensure IT systems support compliance with Quality, HACCP, GMP, and Food Safety standards.

Maintain system security and data integrity for traceability, audits, and reporting requirements.

Support audit readiness by ensuring proper documentation, system controls, and reporting capabilities.

AlignIT processes with regulatory requirementsimpactingmanufacturing operations.

Work closely withleadership, department heads, and corporate stakeholders to assess and prioritize technology needs.

Facilitate cross-functional meetings to align IT initiatives withbusinessgoals.

Provide visibility into IT performance, risks, and improvements to executive leadership.

Translate technical concepts into businessfocused solutions for non-technical stakeholders.

Provide 24/7 support for critical production systems as needed.

Identifyoperational risks and implement corrective actions to prevent disruptions.

Administer IT-related meetings, reporting, and performance metrics.

Ensure strong asset management practices, including tracking, warranties, and lifecycle planning.

REQUIREMENTS

Must be able to speak, read and write in English.

5-10+ years of IT experience, including leadership in a manufacturing or industrial environment.

Experience supportinginfrastructuresystems.

Strong knowledge of networking, cybersecurity, and infrastructure in both IT and OT environments.

Experience in highly regulated environments (e.g., food manufacturing, GMP, HACCP).

Proven ability to manage competing priorities in a fast-paced, production-driven environment.

EDUCATION

Must have a High School Diploma or a G.E.D.

Bachelor's degree in Information Technology, Engineering, or related field (or equivalent experience).