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Ticket Associate Jobs in Kentucky (NOW HIRING)

Loyola Marymount University

$90 - $95/hr

The Associate AD serves as a LMU Athletics Senior Staff member ... This role directs and implements comprehensive strategies to drive revenue (including ticket sales ...

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Ticket Associate information

What is a ticket associate?

Ticket Associates are professionals who assist customers with purchasing, exchanging, and resolving issues related to event or transportation tickets. They typically work at box offices, theaters, sports venues, or transportation terminals, providing customer service, processing payments, and ensuring guests have the correct tickets. Ticket Associates may also handle ticketing software, answer inquiries about events or schedules, and help manage crowd flow at entrances. Their role is essential for ensuring a smooth and enjoyable experience for patrons attending events or traveling.

What are the key skills and qualifications needed to thrive as a ticket associate, and why are they important?

To thrive as a Ticket Associate, you need strong organizational skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and sometimes customer relationship management (CRM) tools is typically required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills and qualities ensure smooth ticketing operations, satisfied customers, and effective handling of high-traffic situations.

What are some common challenges ticket associates face during peak event times, and how can they effectively manage them?

During peak event times, Ticket Associates often encounter high volumes of customers, long lines, and time-sensitive issues, which can be stressful. Effective communication, staying organized, and maintaining a calm demeanor are crucial to manage these challenges. Utilizing digital ticketing systems efficiently and collaborating closely with team members also helps ensure smooth operations. Proactively addressing customer concerns and being adaptable to changing circumstances will further enhance the guest experience.

What is the difference between Ticket Associate vs Customer Service Representative?

AspectTicket AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require basic technical knowledgeHigh school diploma; often requires communication skills training
Work EnvironmentTicketing systems, call centers, event venuesCall centers, retail, corporate offices
Employer & Industry UsageEvent venues, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicket Associate vs Customer Service Representative

While both roles involve assisting customers, Ticket Associates primarily handle ticketing and event-related inquiries, often using specialized systems. Customer Service Representatives provide broader support across various industries, focusing on resolving customer issues and inquiries. The roles overlap in communication skills and basic customer service, but Ticket Associates are more specialized in ticketing processes.

What are the most commonly searched types of Ticket jobs in Kentucky?

The most popular types of Ticket jobs in Kentucky are:

What are popular job titles related to Ticket Associate jobs in Kentucky?

For Ticket Associate jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Ticket Associate jobs in Kentucky look for?

The top searched job categories for Ticket Associate jobs in Kentucky are:

Ticket Associate jobs near you
Infographic showing various Ticket Associate job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Ticket Sale Representative I (Account Executive Ticket Sales & Retention)

University of Louisville

Louisville, KY • On-site

Full-time

Posted 15 days ago

University Of Louisville rating

8.1

Company rating: 8.1 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

170th of 625 rated colleges and universities

Job description

Department:
Location:
Belknap Campus
Time Type:
Full time
Worker Type:
Regular
Job Req ID:
R109144
Minimum Requirements:
Associate's Degree in a related field and two (2) years of relevant experience or an equivalent combination of education and experience. Grade 4 (Salaried)
Position Description:
The position of Ticket Sales Representative I (Account Executive, Ticket Sales & Retention) is a dynamic and results-driven professional responsible for both acquiring new ticketing clients and retaining existing season ticket members. This role blends proactive outbound sales with high-touch account management to maximize ticket revenue and fan satisfaction for both football and men's basketball season tickets.
This individual will build strong relationships through consistent, personalized service, while also driving new business through pipeline outreach, prospecting, and referrals. The Account Executive is expected to meet or exceed individual sales and retention goals while providing a best-in-class experience for all clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Drive new business and renewals for football and men's basketball full season ticket packages.
  • Execute sales calls with all potential customers through provided leads, prospecting, cold calling, and referrals from current customers.
  • Upsell and cross-sell to existing clients to drive incremental revenue.
  • Manage a personal portfolio of approximately 1,000 season ticket members, serving as their primary contact and ensuring a high level of personalized service and timely response to all inquiries.
  • Handle all service-related matters, including ticket exchanges, payment plans, app troubleshooting, and customer account updates.
  • Build and maintain strong relationships through proactive communication, in-seat visits, and event touchpoints to enhance satisfaction and loyalty.
  • Participate in and contribute to daily or weekly sales team meetings and training sessions.
  • Make an average of 50+ contacts per day by phone call, email, and face-to-face meetings.
  • Consistently meet or exceed monthly and annual sales, renewal, and outreach goals.
  • Represent the ticket sales team at home Football and Men's Basketball games and other season ticket member events.
  • Incorporate CRM, prospecting, and touchpoint tracking software into daily workflows to maintain accurate and timely records of client interactions, sales activities, outreach efforts, and lead progression.
  • Perform other duties as assigned by the Assistant Athletic Director, Data Analytics & Assessments (Assistant Athletic Director, Strategy & Innovation) or Manager, Ticket Operations (Senior Director of New Business & Retention).

PREFERRED QUALIFICATIONS
  • Effective interpersonal, organizational, and communication skills, including written and verbal; ability to present ideas clearly and concisely.
  • Working knowledge of Microsoft Office.
  • Working knowledge of Salesforce CRM database.
  • Experience using Ticketmaster, Archtics Ticketing System.

Compensation will be commensurate to candidate experience.
Equal Employment Opportunity
The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.
Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.
Assistance and Accommodations
Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.
If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.

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